TIH is a very good hotel with professional staff, very clean and well organized. I have been using the hotel for the past 30 years and have witnessed changes in ownership and management and that, in most areas, it has moved with times and improved its services. However, there are a couple of very important issues that the hotel has not addressed.
1. The most important shortcoming is that rooms with double bed have showers only (no bath) and rooms with twin beds have a both with a shower inside the bath. The problem with the former is that the shower cubicle is very small, probably 60x60 cm; very difficult to move about in it. Furthermore it only has a fixed shower head right at the top beyond reach of the guest. There is no hand shower alternative. Finally the curtains in the cubicle are only a few centimeters longer than the edge of the basin, meaning that often, the water gets out and floods the bathroom. The shower cubicles, the position of shower head and the curtains have not changed in 30 years. Surely the hotel can attempt to improve this situation. If they cannot expand the cubicle, they should at least provide a hand held shower head and longer curtains!!
2. The pillows are absolutely uncomfortable; they are hard and inflexible. The hotel can improve this aspect very easily.
I hope the hotel will deal with these shortcomings and keep its excellent reputation.