HORRIBLE SERVICE – SCAM. STAY AWAY.
After a 5-hour drive, we checked into what was supposed to be a “Luxury Double Room” — instead, we got a nightmare. The receptionist was cold, but things got worse when we woke up drenched in sweat: the AC was broken.
We called the receptionist, who came up and confirmed it was broken. When we asked for another room, he said the hotel was full and told us to “just open the windows” — which faced a noisy street with traffic all night. Even he was sweating, yet expected us to sleep like that.
We asked for a refund so we could leave, but he claimed the manager was unreachable and refused to help. We called hotel.com, and only then did he pretend to agree — but when they called him, he took the call in private, lied to them, and then told us “nothing happened.” When we asked hotel.com, they confirmed he had refused the refund.
He ignored us completely, walking around chatting with other guests while we stood outside with our luggage. No apology, no solution, just rudeness and dishonesty. He even tried to justify it by saying someone once paid €70 for just three hours — as if that helped us at all.
The AC issue wasn’t his fault, but the lies, the refusal to help, and the total lack of decency were.
This hotel is a scam run by dishonest, unprofessional staff. Do yourself a favor — stay far away.
