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Japamala Resort by Samadhi – Age 12 and Above Only

4.5 star property
This secluded paradise near Asah Waterfall offers adults and teens a private beach retreat with rejuvenating spa treatments and peaceful relaxation

Choose dates to view prices

Japamala Resort by Samadhi welcomes guests 12+ to its tranquil setting near Asah Waterfall. The property features a private beach, outdoor pool with cabanas, and complimentary breakfast. Visitors love the secluded atmosphere, beachfront dining, and spa services.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
The current price is NT$8,636
NT$9,604 total
includes taxes & fees
Mar 11 - Mar 12

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premier Double Room, 1 King Bed, Terrace

Premier Double Room, 1 King Bed, Terrace | Minibar, individually decorated, individually furnished, bed sheets

Premier Double Room, 1 King Bed, Terrace

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Smart TV
Ceiling fan
Bathrobes
  • Mountain view
  • 645 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Duplex, 1 King Bed, Hill View

Premier Duplex, 1 King Bed, Hill View | Minibar, individually decorated, individually furnished, bed sheets

Premier Duplex, 1 King Bed, Hill View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Smart TV
Separate bedroom
  • Hill view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Balcony

Standard Double Room, 1 King Bed, Balcony | Minibar, individually decorated, individually furnished, bed sheets

Standard Double Room, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Ceiling fan
Bathrobes
Private bathroom
  • Mountain view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Villa, 2 Bedrooms, Private Pool (The Penghulu)

Signature Villa, 2 Bedrooms, Private Pool (The Penghulu) | Minibar, individually decorated, individually furnished, bed sheets

Signature Villa, 2 Bedrooms, Private Pool (The Penghulu)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Smart TV
2 bedrooms
  • Partial sea view
  • 1238 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Double Room, 1 King Bed, Kitchenette, Partial Sea View

Premier Double Room, 1 King Bed, Kitchenette, Partial Sea View | Minibar, individually decorated, individually furnished, bed sheets

Premier Double Room, 1 King Bed, Kitchenette, Partial Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchenette
  • Partial sea view
  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed, Balcony, Partial Ocean View

Standard Double Room, 1 King Bed, Balcony, Partial Ocean View | View from room

Standard Double Room, 1 King Bed, Balcony, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Smart TV
Ceiling fan
Bathrobes
Private bathroom
  • Partial ocean view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Treetop Chalet (with Balcony And Rainforest View)

Minibar, individually decorated, individually furnished, bed sheets

Treetop Chalet (with Balcony And Rainforest View)

  • Sleeps 2

View all photos for Beach Sarang (with Balcony And Direct Access To Beach)

Minibar, individually decorated, individually furnished, bed sheets

Beach Sarang (with Balcony And Direct Access To Beach)

  • Sleeps 2

View all photos for Seacliff Chalet (with Balcony And Sea View)

Minibar, individually decorated, individually furnished, bed sheets

Seacliff Chalet (with Balcony And Sea View)

  • Sleeps 2

View all photos for Jungle Luxe Sarang (with Terrace And Plunge Pool)

Minibar, individually decorated, individually furnished, bed sheets

Jungle Luxe Sarang (with Terrace And Plunge Pool)

  • Sleeps 2

View all photos for Hillside Sarang (with Duplex Style And Plunge Pool)

Minibar, individually decorated, individually furnished, bed sheets

Hillside Sarang (with Duplex Style And Plunge Pool)

  • Sleeps 2

View all photos for Seaview Sarang (with Kitchenette and Partial Sea View)

Minibar, individually decorated, individually furnished, bed sheets

Seaview Sarang (with Kitchenette and Partial Sea View)

  • Sleeps 2

View all photos for Penghulu's House (with 2 Bedrooms And Plunge Pool)

Minibar, individually decorated, individually furnished, bed sheets

Penghulu's House (with 2 Bedrooms And Plunge Pool)

  • Sleeps 4

View all photos for Premier Double Room, 1 King Bed, Beachside

Premier Double Room, 1 King Bed, Beachside | Minibar, individually decorated, individually furnished, bed sheets

Premier Double Room, 1 King Bed, Beachside

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Smart TV
Separate bedroom
Ceiling fan
  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Beach Front Room

  • Sleeps 2
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About the neighborhood

Located in Tioman Island, Japamala Resort by Samadhi – Age 12 and Above Only is in a national park and on a private beach. Genting Ferry Terminal and Tioman Marine Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Monkey Beach and Asah Waterfall. Juara Turtle Project and Kampung Juara Beach are two other places to visit that come recommended. Discover the area's water adventures with kayaking, scuba diving, and snorkeling nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Tioman Island travel guide
View more Resorts in Tioman Island
Map
Kampung Lanting, Pulau, Tioman Island, Pahang, 86800

Getting around

  • Senai International Airport (JHB)
    144 min drive

Restaurants

  • Beach Bar
  • Lautan Latte Cafe
  • Peladang Seafood Restaurant Tioman
  • 肥佬中西式海鲜楼
  • Delima Seafood Riverview Restaurant

About this property

Japamala Resort by Samadhi – Age 12 and Above Only

Luxury resort near Genting Ferry Terminal
Located close to Asah Waterfall, Japamala Resort by Samadhi – Age 12 and Above Only provides free breakfast (local cuisine), a terrace, and dry cleaning/laundry services. This resort is a great place to bask in the sun with a private beach, beachfront dining, and free beach cabanas. Treat yourself to a Thai massage or other spa services. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Asian cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities such as a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with free cabanas
  • A roundtrip airport shuttle (surcharge), beach towels, and wedding services
  • Beach umbrellas, multilingual staff, and concierge services
  • A front-desk safe, laundry services, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and include comforts such as air conditioning and bathrobes, as well as perks like minibars and free bottled water.
Extra conveniences in all rooms include:
  • Rainfall showers, bidets, and free toiletries
  • 32-inch Smart TVs with satellite channels
  • Wardrobes/closets, balconies, and electric kettles

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to noon
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Il Tempio
  • Mandi-mandi
  • Tamarind Restaurant

Things to do

  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • In a national park
  • On a private beach
  • Picnic area
  • Terrace

Spa

  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Upper floors accessible by stairs only

More

  • 16 buildings
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via boat and shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
The front desk is open daily from 7 AM - 11:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not provide refunds for any room cancellations arising from a change or cancellation to the ferry or flight schedule to Tioman Island.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to February 28:
  • One of the dining venues
  • Bar/Lounge

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 12 are not allowed at this adults-only property; all guests 12 and older are welcome
Rollaway/extra beds are available for MYR 250 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 350 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 250 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a strict non-smoking policy. Violators will be subject to penalties, including forfeit of the deposit and additional cleaning fees.

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the swimming pool

Property is also known as

JapaMala
JapaMala Resort
JapaMala Resort Tioman Island
JapaMala Tioman Island
JapaMala Tioman Island Resort
Resort Tioman Island
Tioman Island JapaMala
Tioman Island JapaMala Resort
Japamala Hotel Pulau Tioman
Japamala Pulau Tioman
Japamala Resort
Japamala Resort by Samadhi – Adults Only
Japamala Resort by Samadhi – Age 12 Above Only
Japamala Resort by Samadhi – Age 12 and Above Only Resort
Japamala Resort by Samadhi – Age 12 and Above Only Tioman Island

Frequently asked questions

Does Japamala Resort by Samadhi – Age 12 and Above Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–7:00 PM.

How much does it cost to stay at Japamala Resort by Samadhi – Age 12 and Above Only?

As of 2026/3/6, prices found for a 1-night stay for 2 adults at Japamala Resort by Samadhi – Age 12 and Above Only on 2026/3/11 start from NT$8,636, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Japamala Resort by Samadhi – Age 12 and Above Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Japamala Resort by Samadhi – Age 12 and Above Only?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Japamala Resort by Samadhi – Age 12 and Above Only?

Check-out is at noon.

Does Japamala Resort by Samadhi – Age 12 and Above Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Japamala Resort by Samadhi – Age 12 and Above Only located?

Located in Tioman Island, this beachfront resort is in a national park, 1.3 mi (2.1 km) from Genting Ferry Terminal, and 0.1 mi (0.1 km) from Monkey Beach.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Japamala Resort by Samadhi – Age 12 and Above Only Reviews

9.4

Exceptional

9.4

Cleanliness

9.2

Location

9.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 78 out of 100 reviews
Rating 8 - Good. 16 out of 100 reviews
Rating 6 - Okay. 2 out of 100 reviews
Rating 4 - Poor. 1 out of 100 reviews
Rating 2 - Terrible. 3 out of 100 reviews

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, amenities
Japamala has a fun vibe and a great location. The food and drinks are also fantastic. It’s starting to show its age in places, but is good value for a relaxing break.
Stayed 6 nights in Jul 2025

10/10 Excellent

Stefan

I had a relaxing stay st this nice resort with a very friendly staff
Stayed 3 nights in May 2024

10/10 Excellent

Heiko

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely lovely and friendly staff!
Stayed 4 nights in Oct 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very idyllic place with nice and helpfull Team. Food is very good too.
Stayed 4 nights in Jun 2024

10/10 Excellent

SERGIO LUIGI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. We have spent three outstanding days in this resort. Right in the heart of a jungle, deep in the nature, quiet, elegant. The staff is amazing… there is an extreme attention payed to the details. Restaurants are just perfectly blended in this relaxing scenario. The highest volume sound you’ll hear are the waves… Strongly suggested if you want to find peace and be back in harmony with nature. Wellness along the sea.
Stayed 3 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful place, a very wonderful place-- so thank you very much. Living as we do on the other side of the world, we looked carefully for somewhere where we could be quiet after a busy week of work in Singapore, longing to walk into the water and see its wonders. Bali was possible, but at a friend's suggestion, we chose Tioman Island. The Japamala Resort satisfied every hope, known and unknown. The sea and sand was all we imagined and needed, our room was creatively curated in a Polynesian style, the food was different and unique (and tasty!), and the staff were exemplary. Mike stands out in his role overseeing the hospitality, characteristically eager and kind, able and willing to do anything needed to make our time a pleasurable one. Everything from the restaurants to the masseuse to the watermen who helped with the snorkeling, we were grateful for each one. Do we recommend? Yes, and yes again! Washington DC
Stayed 7 nights in Oct 2023

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, amenities
Great staffs, beautiful and rustic settting
Stayed 3 nights in Sep 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful peaceful stay with friendly helpful staff. Loved diving 4 days and relaxing in the afternoon.
Stayed 7 nights in Aug 2023

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

I really enjoyed my stay at Japamala. Perfect location/food/staff/accommodation. I can definitely recommend it to everyone!
Stayed 2 nights in May 2023

10/10 Excellent

Chun Chiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice beside lovely beach

We stayed at Penghulu House. Very nice house next to private beach. Unfortunately no place to hang our clothes. And no fan in the room downstairs.
Stayed 3 nights in Jul 2022

6/10 Okay

GIUSEPPINA

Liked: Room comfort
Disliked: Staff & service

We starved because of the bad cuisine

The staff is scarce and it is very difficult to get hold of them. The majority seems poorly trained. The cuisine was simply horrible. The same group used to have a restaurant in Singapore where the same dishes were superb, however in Malaysia they were unforgivingly poorly made
Stayed 2 nights in Feb 2024

10/10 Excellent

Isabella

Liked: Cleanliness, amenities, property conditions & facilities
Ein traumhaft schönes Hotel mit großen und top ausgestatteten Zimmern, die Massage war eine der besten die wir je hatten. Wir haben jeden Tag ausnahmslos sehr gut gegessen und das Personal war sehr zuvorkommend. Es hat uns an nichts gefehlt und wir werden sicherlich wiederkommen! Danke!
Stayed 5 nights in Feb 2026

10/10 Excellent

Annett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein absolutes Paradis mit hervorragendem Essen und überaus nettem, hilfsbereitem und aufmerksamen Personal. Wir kommen sicher wieder.
Stayed 4 nights in May 2025

10/10 Excellent

Saskia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen fantastischen Aufenthalt. Perfekt zum rechargen und in den Tag leben.
Stayed 4 nights in Apr 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Den beste ferien!

Vi hadde syv netter på Japamala Resort og skulle gjerne hatt det dobbelte! Ren nytelse. Avslapping. Hygge. Varm og klar sjø og bading og snorkling. Fantastisk hyggelige folk!
Stayed 7 nights in May 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Den beste ferien!

Vi hadde syv netter på Japamala Resort og skulle gjerne hatt det dobbelte! Ren nytelse. Avslapping. Hygge. Varm og klar sjø og bading og snorkling. Fantastisk hyggelige folk!
Stayed 7 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautifully understated. wonderfully private and unpretentious. the staff were all brilliant. would love to return. snorkeling marvellous
Stayed 3 nights in Jan 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort

honeymoon

The stay was very special and felt like we were on a movie set. The resort is extremely difficult to get to though and annoyed us that you have to pay for the hotels ten minute speedboat even though there is no other way of getting there. I’d give the stay 8/10
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japamala Resort is a wonderfully place to enjoy sport, relaxation while renewing and regain vigor with the remarkable beauty of the living place. The resort is on an island but the comfort it offers is superb. The amazing staff is always attentive and willing to accommodating a reasonable request. I was particularly pleased by their positive disposition and beautiful smile. I certainly recommend this special place to the ones who appreciate the Planet we are a part of.
Stayed 12 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr ruhiges Hotel mit wenigen Gästen. Das Personal ist sehr nett und die Umgebung ist einzigartig. Ich kann das Japamal Hotel definitiv weiterempfehlen.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japamala resort heeft een ontzettend mooie ligging, direct aan het strand en de jungle. De accommodatie was ruim, luxe en heel erg schoon. Het personeel is ontzettend vriendelijk en behulpzaam en het eten ter plekke erg lekker. Er is een Italiaans en Aziatisch restaurant op het resort, met erg goede chefs. Gelukkig maar, want het is door de ligging niet gemakkelijk buiten het resort te gaan eten. We hebben al op heel veel plekken in de wereld gereisd, maar nergens zo’n geweldige service en vriendelijke mensen getroffen. Je kon gratis snorkelspullen lenen en vanuit het strand en het paviljoen zo de zee in met redelijk mooi koraal. Op 10 minuten varen ligt Renggis Island waar het koraal erg mooi is. Daar hebben ze schildpadden, haaien en clownfish (Nemo) gezien. Ook op het resort zat veel wildlife: varanen, apen, (vliegende) eekhoorns.
Stayed 4 nights in Sep 2019

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bella esperienza

La definizione di "rustico-ecologico-lussuoso" del gestore è assolutamente appropriata. La semplicità è perfettamente coniugata con il comfort. Personale gentile e professionale.
Stayed 4 nights in Aug 2019

10/10 Excellent

Yosr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must Do in Tioman

Best Experience in Malaysia
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet peaceful natural surroundings Warm welcome and staff friendly and very helpful Little luxury touches such as turn down service Food fabulous Cocktails at sundown No plastic bottles or straws Snorkelling from the beach is great Only thing negative was that guests have to use ferry as japamala own boat to mersing not available so far this season They pick you up from genting ferry terminal on tioman Not clear on japamala website that this is the case . Blue water ferry from mersing to genting was an awful experience and I didn’t feel safe ..all resorts on tioman depend on the ferry for guests so in their interest to put pressure on ferry company to up their game .. everything from getting ticket to chaotic boarding to the boat itself being tatty and well below par ...and I didn’t feel safe I would gladly come back to japamala but not until the transfer from mersing is better The japamala resort used to have their own speedboat and so I was expecting that when I booked ... the website should make it clearer that you have to arrange your own transfer from mersing to genting on tioman. There is a new boat for japamala coming soon apparently .. the sooner the better
Stayed 2 nights in Mar 2019

2/10 Terrible

Alexander

Disliked: Staff & service

Tragiskt

En ren katastrof, vi upplever hotellets vilja att att gå kunder till mötes obefintlig. Tvärtom har dom mage att påstå att vi som nygift par som bokat in vår vistelse på deras hotell skulle ljuga. Bakgrund: När vi kom till Malaysia fick vi höra att vädret på Tioman Island vid denna tidpunkt på året är mycket instabilt. Vid kontakt med svenska ambassaden bekräftades detta och för att ytterligare vara säkra innan vi ändrade resmål ringde vi färjeterminalen man utgår från på fastlandet innan man åker till Tioman Island vilket för övrigt ät enda sättet att komma dit då Beryaja Airways sedan år 2011 lagt ner sin flygtrafik till Tioman Island. I vilket fall så konstaterade färjeterminalen att vädret är instabilt och att hälften av alla färjeavgångar behöver ställas in. Då vi behövde kunna lita på att hinna med vårt flyg hem tvingades vi att byta resmål i Malaysia och åkte till Langkawi där vädret vid tidpunkten var bra. Då vi känner oss besvikna över att vår smekmånad behövde bli på detta sätt har vi kontaktat Hotels.com och fått stor förståelse för vårt problem. Handläggaren behövde bara ringa och bekräfta med hotellet att en återbetalning var ok och det är här problemen börjar. Japamala påstår att vädret vid denna tidpunkt (januar 2019) varit bra och vägrar göra en återbetalning. Vi kan bara konstatera att detta hotell måste ha mycket stora ekonomiska problem som värderar 8 000 SEK (bokningens värde) högre än det tapp i PR man kommer få av detta inlägg. Tragiskt.
Stayed 6 nights in Jan 2019