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卡斯爾敦飯店的評分

3 out of 5
卡斯爾敦飯店
Main Street, Castletown, Thurso, Scotland

評論

8.6

有夠讚

10 分，有夠讚；355 則評論中有 180 則" "
8 分，不錯哦；355 則評論中有 118 則" "
6 分，一般般；355 則評論中有 39 則" "
4 分，不太好；355 則評論中有 12 則" "
2 分，很糟糕；355 則評論中有 6 則" "

9.0/10

整潔度

9.2/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.6/10

環保程度

評論

4/10 不太好

Carol

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
The walls were thin and could hear other noises, bed was uncomfortable and squeaked , bathroom door didn’t close. Room was tiny.
於 2024 年 5 月住了 1 晚
jc 於 2024年5月26日回覆
Hi we are so sorry that we did not live up to our normal high standards but we do appreciate your review.

8/10 不錯哦

Susan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very helpful and friendly
於 2024 年 5 月住了 1 晚
jc 於 2024年5月24日回覆
Thank you for your stay and we are so pleased that you liked our friendly team

10/10 有夠讚

Kate

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The inside was what I consider a good highland hotel, with descreet decor, of a highland flavour, especially the carpets. Was a bit of a surprise after the outside. The signs for the car parking were not brilliant and the area small for a busy hotel. Guests were generally tidy parkers which respected others needs
於 2024 年 5 月住了 2 晚
jc 於 2024年5月7日回覆
thank you for your stay and so pleased we considered a good highland hotel and we do appreciate the 5 out of 5 our team will be so pleased to see this , if there is ever any issue with Parking plenty on the side and rear residential road and the public car park which is almost opposite. Many Thanks again and have a great week.

8/10 不錯哦

Valerie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff at the hotel were delightful and very helpful. The breakfast was excellent and gave you lots of choices, including fresh fruit with yogurt. The rooms were clean, a little small, but we spent very little time there, only to sleep.
於 2024 年 4 月住了 2 晚
Emma 於 2024年5月1日回覆
Thank you for the review Valarie. We're glad you had a nice stay with us and enjoyed your breakfast. Kind Regards, Emma

10/10 有夠讚

Vijay，Toronto

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All good. Thank you.
於 2024 年 3 月住了 1 晚
jc 於 2024年3月11日回覆
thank you for your stay and so pleased all was good we appreciate your time taken to post this review

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
jc 於 2024年2月27日回覆
Thank you for your review we do appreciate this kind regards

8/10 不錯哦

Gary，Burton on Trent

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Good as usual, staff are great, will stay again.
於 2024 年 2 月住了 4 晚
jc 於 2024年2月16日回覆
Thank you for your stay and so pleased you will return our team will be so happy to read this review

10/10 有夠讚

mary，BRAMBLETON

喜歡：住宿環境和硬體
於 2023 年 11 月住了 7 晚
jc 於 2023年12月11日回覆
thank you for your 5 out of 5 Mary we do appreciate this

10/10 有夠讚

Leah

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I thoroughly enjoyed my stay here. Each staff member is friendly, kind, and helpful. A generous breakfast was included, and they accomodated me by serving me before hours. Housekeeping tidied my room between check in/out. Castletown Hotel is a great place to stay!
jc 於 2024年2月16日回覆
Hi Good afternoon and thankyou so much for your stay we do appreciate your review and wish you a great weekend

10/10 有夠讚

mary，BRAMBLETON

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are excellent
於 2023 年 12 月住了 1 晚
jc 於 2023年12月7日回覆
Hi Thank you for your stay and we do appreciate your comments thankyou

10/10 有夠讚

mary，BRAMBLETON

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are the very best
於 2023 年 12 月住了 1 晚
jc 於 2023年12月6日回覆
Hi Good afternoon and thank you for your stay so pleased you enjoyed our hotel and team especially. We appreciate your comments and full marks. Take Care with your travels.

10/10 有夠讚

mary，BRAMBLETON

喜歡：住宿環境和硬體
The staff are great
於 2023 年 12 月住了 1 晚
jc 於 2023年12月5日回覆
thank you for your review score of 5 out of 5 we do appreciate this and so pleased you enjoyed our friendly team

8/10 不錯哦

Gary，Burton on Trent

商務旅客
喜歡：設施服務
Lovely stay again, room was comfortable but either boiling hot or a bit cold, food good and staff excellent, looking forward to staying next time :-)
於 2023 年 11 月住了 4 晚
jc 於 2023年12月5日回覆
Hi Thank you for your stay and so pleased you are looking forward to next time our team will be so pleased to welcome you back..

10/10 有夠讚

Glenys

喜歡：整潔度、員工素質和住宿環境和硬體
There was nothing that i could fault. Everyone was helpful and friendly and it was such a lovely place, quiet and safe.
於 2023 年 11 月住了 3 晚
Emma 於 2023年11月29日回覆
Thank you for the 5/5 review. We're glad you enjoyed your stay with us and found us to be quiet and safe. Kind Regards, Emma

10/10 有夠讚

mary，BRAMBLETON

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are amazing and the food is good. The rooms are quiet and nicely decorated.
於 2023 年 10 月住了 28 晚
Emma 於 2023年11月29日回覆
Thank you for the 5/5 review Mary. We're glad your enjoying your stay with us. Kind Regards, Emma

10/10 有夠讚

Stuart

於 2023 年 11 月住了 1 晚

8/10 不錯哦

Gary，Burton on Trent

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay, comfortable / toasty / quiet room, Wi-Fi occasionally a bit iffy but not a major issue, really friendly & helpful staff, enough parking & good food options (including breakfast), will definitely use again
於 2023 年 11 月住了 4 晚
Emma 於 2023年11月17日回覆
Good Evening Gary, Thank you for the review, we look forward to welcoming you on your next stay with us. Kind Regards, Emma

10/10 有夠讚

Graham

於 2023 年 11 月住了 1 晚
jc 於 2023年11月15日回覆
Good morning and thank you for your review our team will be so pleased to see the Ten out of Ten we appreciate this very much. Have a great day.

8/10 不錯哦

Saul

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Mattress terrible. Needs to be replaced. Towels in bad shape, frayed edges, old.
jc 於 2023年9月22日回覆
Hi Thank you for your stay and for advising us of these points which we need to address we appreciate it and will speak with our management team. thank you again for your stay and hope you would return

2/10 很糟糕

Kenny

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Poor service
Entered room to what sounded like a jet engine going in the wall, was told it was pump for shower next door. Room was tired needing a very good clean and decorated. Went for a shower that night, no hot water to be had and shower was trickling. Managed to get a hot shower in the morning but again very little water flow. Contacted maintenance and was told shower wasn't right. Returned later in the day to be told the owner said its ok. Checked out early and Will not use this hotel or any hotel in the group again.
於 2023 年 9 月住了 2 晚
jc 於 2023年9月22日回覆
good morning Mr Ballantyne and we are so sorry to read of your experience on this stay as its not our normal standard of service so we do apologise and would reach out to you to give us another try at any of our properties and let our owners know of the date and we can make amends in person. Thank you for comments as will help us to improve

8/10 不錯哦

JASON，Chulmleigh

喜歡：整潔度、設施服務和住宿環境和硬體
For a cheaper hotel, this was a very pleasant place to stay while completing the NC500. Room was spacious, nice powerful shower in an en-suite (not a shower over a bath). Breakfast was OK and staff were helpful and polite. Would stay again.
於 2023 年 9 月住了 2 晚
Emma 於 2023年9月16日回覆
Thank you for the review Jason we're glad you had a nice stay and would love to welcome you back. Kind Regards, Emma

10/10 有夠讚

Bradley

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect!
Amazing value for money, staff were fantastic. Breakfast was also amazing!
於 2023 年 9 月住了 1 晚
jc 於 2023年9月8日回覆
Hi Good morning thank you for your stay and lovely review our team will be very pleased to read of your Fantastic experience and our Ten out or Ten is much appreciated.

10/10 有夠讚

Edward

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice. Close to ferry. Friendly staff!
於 2023 年 8 月住了 1 晚
jc 於 2023年8月31日回覆
Hi good morning and thank you for your review and stay pleased our friendly team made an impression and you found us useful re the Ferry Crossing being handy.

10/10 有夠讚

evelyn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic
Amazing
於 2023 年 8 月住了 1 晚
Emma 於 2023年8月26日回覆
Thank you for the 10/10 Evelyn. Kind Regards, Emma

10/10 有夠讚

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Emma 於 2023年8月26日回覆
Thank you for the 10/10 review. Kind Regards, Emma

10/10 有夠讚

Christine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Emma 於 2023年8月22日回覆
Thank you for the 10/10 Christine, we're glad you had a nice stay with us. Kind RegardsEmma

8/10 不錯哦

Gary，Burton on Trent

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely place, lovelier staff? can always get a table in the restaurant, food very good for the price, good breakfast as well, rooms near the road are a bit noisy but would definitely stay here again.
於 2023 年 8 月住了 5 晚
jc 於 2023年8月18日回覆
Hi good afternoon and thank you for your stay so good you enjoyed our food and value we appreciate your comments

10/10 有夠讚

Sarah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was large and spacious with comfortable rooms. The staff were really friendly and the hotel itself was really welcoming. The food in the restaurant was delicious. Easy and spacious car park behind the hotel, and very easy to get to. In walking distance is a heritage area, rock pools and an amazing beach. Well worth the short walk to visit.
於 2023 年 8 月住了 1 晚
Emma 於 2023年8月26日回覆
Good Afternoon Sarah, Thank you for the review we're glad you had a nice stay with us and enjoyed the coastline of Castletown. Kind Regards, Emma

10/10 有夠讚

Aria

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel! We arrived at 9pm and had the nicest greeting ever. The room was really clean and neat. Perfect for a night sleep! The breakfast was delicious with a great selection for everyone! Would highly recommend! 10/10!
於 2023 年 8 月住了 1 晚
jc 於 2023年8月2日回覆
Hi good morning and we are so pleased to read of your good experience with us and very happy that you would recommend us to others have a good day and travels.

10/10 有夠讚

Brittany

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Food, Great Location
Great Location for ferry. We just stayed the one night with our two young kids before our ferry to Stromness in the morning. We had dinner in the hotel restaurant and the food was large portions and delicious. Breakfast was available from 630am which was great as we had to get the early ferry and breakfast was good too. Sofa bed wasnt super comfortable but the normal bed was and the room was clean and tidy. Perfect for a 1 night stopover.
於 2023 年 7 月住了 1 晚
jc 於 2023年7月24日回覆
Good morning and thank you for your stay so pleased you liked our location and great food we appreciate your review

6/10 一般般

Cathrin

不喜歡：員工素質
OK men inget mer!
Äldre hotell, större rum med soffa vilket var ett plus men dubbelsängen var väldigt smal. Helt ok skick. Fungerar utmärkt för en natt om du är på genomresa som vi var. Gratis parkering finns, troligen inte för alla men några i alla fall. Frukosten inget speciellt, litet utbud. Middagen var både ris och ros. Min friterad kyckling var helt perfekt men min man beställde friterad scampi och fick något helt annat vattnig, odefinierbar massa (krabbstick?), han sa till och beställde samma kyckling som jag beställt, när han väl fick in den var den överfriterad och torr!
於 2023 年 7 月住了 1 晚
Emma 於 2023年7月19日回覆
Thank you for taking the time to leave us a review Cathrin. Sorry to hear you didn't enjoy your meal with us. I can confirm that it was Scampi you got but I'm glad our team quickly changed your meal and got the chicken fillets to you. We were under the impression you were happy as you told the waiting staff they were good. I wish you had let us know at the time they were also not to your liking as we could have dealt with it for you at the time. Kind Regards, Emma

10/10 有夠讚

Perry

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay, clean room, good parking and great meal and breakfast. I would recommend this hotel to all, just a short drive out of Thurso.
於 2023 年 7 月住了 1 晚
jc 於 2023年7月6日回覆
thank you very much for your review and stay with us so pleased you had a great stay with everything you needed as you say we are not far out of Thurso and have some great beaches nearby and one historical one just down the lane opposite if you did not get to this one on this visit.

10/10 有夠讚

Emily

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great service and lovely place
Lovely greeting on arrival - service was good. Had great food (paid extra for meal) - had a curry each - each portion was more than enough to feed 2! Good place to stay whilst on NC500. Rooms were lovely and cosy, but modern - amazing shower!!!
於 2023 年 6 月住了 1 晚
jc 於 2023年7月1日回覆
Good morning and and thank you for staying with us great to read of your experience and so pleased you enjoyed our hotel

6/10 一般般

Margaret

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
This hotel was convenient for us because we were catching a ferry to the Orkney Islands the next day from Gills Bay. But the tiny bed was super uncomfortable - neither of us slept more than a couple of hours. Dinner was OK, not good or great.
於 2023 年 6 月住了 1 晚
Emma 於 2023年6月21日回覆
Dear Margaret, Thank you for taking the time to write us a review, sorry you found the standard bed to be to small for you. We're glad you found us to be a convenient location for going to Orkney and hopefully you enjoyed your trip. Kind Regards, Emma

10/10 有夠讚

Andre

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great quality food and service. A short local walk to the beach was a heritage revelation and just stunning.
於 2023 年 6 月住了 1 晚
jc 於 2023年6月16日回覆
Hi good morning and so pleased you enjoyed our hotel and the surrounding coast line.

2/10 很糟糕

kevin

於 2023 年 6 月住了 1 晚
jc 於 2023年6月14日回覆
Hi Good morning and thank you for staying with us its most unusual for us to get this low score so if you do have the time to contact us direct to explain the issues we would appreciate it. Our guest experience is very important to us as we are a family run hotel.

10/10 有夠讚

Mary

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable and welcoming
Friendly helpful staff, comfortable bed, just what we needed after a long journey. Will stay again
於 2023 年 6 月住了 1 晚
jc 於 2023年6月13日回覆
Hi good afternoon and thank you for your stay so pleased you enjoyed our comfortable beds and that you would return

8/10 不錯哦

Peter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Castletown, Thurso.
Despite looking a bit sad externally the interior was very clean and well laid out. My room was comfortable and clean. The breakfast was by far the nicest that I've had in years! The location is easy to get to and has car parking to the rear.
於 2023 年 6 月住了 1 晚
jc 於 2023年6月12日回覆
Hi Good afternoon and thank you for staying with us and posting this lovely review so pleased you enjoyed our breakfast and our clean and comfortable bedrooms.

10/10 有夠讚

Kenneth

喜歡：整潔度和員工素質
於 2023 年 6 月住了 1 晚
jc 於 2023年6月8日回覆
Hi Good morning and thank you for your stay and review our team will be so happy with this review score thank you again and have a good day

10/10 有夠讚

Lesley

於 2023 年 6 月住了 2 晚
jc 於 2023年6月7日回覆
Hi Good morning and thankyou for our Ten we appreciate this very much and so pleased you had a nice stay.

10/10 有夠讚

Charles

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good clean well kept hotel buffet breakfast first class very good evening meals good choice
於 2023 年 6 月住了 2 晚
Emma 於 2023年6月3日回覆
Thank you for the review Charles, we're glad you enjoyed your meals with us. Kind Regards, Emma

10/10 有夠讚

Dennis

家庭旅遊
喜歡：整潔度和員工素質
The staff was very accommodating, and what they could to make sure everything went well. Kudos to Emma for being able to help book various trips. However, it is advisable to book taxis as they roll up the sidewalks at 6 o’clock. It’s almost impossible to get a taxi without having it booked.
於 2023 年 5 月住了 3 晚
jc 於 2023年5月31日回覆
Hi Good morning and thank you for your stay and so pleased Emma and the team helped with various aspects have a lovely day

10/10 有夠讚

Donna

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Castle Town was a pleasant surprise
The service was fantastic, friendly and efficient. We had a nice walk around the forest trails and it was nice to be in a small town versus a city.
於 2023 年 5 月住了 1 晚
jc 於 2023年5月30日回覆
Hi Good morning and thank you for your stay pleased you enjoyed it

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 3 晚
jc 於 2023年5月30日回覆
Hi Good morning and thank you for your stay and for posing a score we do appreciate this

10/10 有夠讚

Usha

於 2023 年 5 月住了 1 晚
jc 於 2023年5月30日回覆
Hi Good morning and thank you for your stay and for posing a review score our team will be so pleased with the Ten

10/10 有夠讚

Alexander

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Freundlich, nett, modern, günstig und hundefreundl
Sehr freundliches Personal. Extrem Hunde freundlich! Wir hatten auf dem Zimmer einen Napf, ein Handtuch, eine Decke und Leckerchen. Das Essen und das Frühstück waren super. Vor allem waren es sehr große Mengen. Die Bar war ebenfalls gut. Die Einrichtung war modern, lediglich das Bad war etwas älter und abgewohnter. Aber alles war sehr sauber. Vielen Dank, wir kommen gerne wieder!
於 2023 年 5 月住了 1 晚
jc 於 2023年5月12日回覆
Good afternoon and thank you for your stay and lovely review so pleased you enjoyed our pet stayover and especially our food we would love to welcome you back when next this way have a good day

10/10 有夠讚

Fraser

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
jc 於 2023年5月10日回覆
Hi Good morning and thank you for your stay and our Ten score the team will be very happy to see this. We wish you a good day

8/10 不錯哦

Graeme

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was great but little else in the village
於 2023 年 4 月住了 2 晚
jc 於 2023年5月3日回覆
Good morning and thank you for staying with us so pleased you liked our hotel yes our village small but a great beach and other local attractions within a 5 to 10 mile radius. A great distillery just round the corner also

10/10 有夠讚

KLARA，GUATEMALA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff very kind.
於 2023 年 4 月住了 1 晚
jc 於 2023年4月17日回覆
Thank you for your stay and our team will be pleased to read this

10/10 有夠讚

Gail

於 2023 年 4 月住了 1 晚
jc 於 2023年4月17日回覆
Hi thank you for your stay and pleased to see you have enjoyed it and our team and hotel with a Ten have a good day