Relais & Chateaux The Carolinas hotels

"The texting response wasn’t as great as it should’ve been"

"Outstanding resort facility!"

"The staff was great "

"The ladies at the front desk are not welcoming or nice unfortunately. One took my i.d and then argued “she did not have it” when she in fact did, and ended up giving it back. We saw a roach in our room the second night we stayed. The pool tables they advertised online are ran down and the pool sticks are broken with no tips on them. It wasn’t an absolute horrible stay as my kid enjoyed the water park, but i definitely wouldn’t spend the money i spent to stay here again. "

"Been here 23 of the last 31 years. Came in for bike week. Last 3 years couldn’t park trailer on site. Even mentioned it at the front desk. Woke up Thursday morning to find 3 large bike trailers parked at the property. Was a little disappointed to say the least. But overall great place to stay. "

"This has always been our favorite resort. Friendly staff! Security was tentative and observing. High 5 for them! Also, maintenance guys were always doing something. High 5 for them! Lately the place is looking shady and outdated though. Carpets in room need to be replaced. Curtains need to be washed and refreshed. Lack of staff or lazy staff? There should be someone that controls the jacuzzies. Can't really relax when a couple is engaging in inappropriate behavior, indecent exposure with kids around. Come on, go to your room! I believe the hotel manager should take a good look around and ask yourself would I stay here? Overall, the place is nice and it's a shame to see this place going downhill. Would we stay again? Chances are we'll go elsewhere."

"Great location, friendly staff and just made the trip perfect! "

"Hotel is in a great location and easy to walk to local attractions. Upon arrival we were notified of a wedding being held below our window and that the music would stop @ 10 pm. While it did stop at the promised time, it was not the peaceful and relaxing overnight stay we would have preferred."

"The room itself was clean. The hallways did have a weird smell ro them and were dirty, elevators were dirty too. "