日光浴平台

特羅亞亞歷山大飯店的評分

4 out of 5
特羅亞亞歷山大飯店
Rafael Puig Lluvina, 2, Playa de las Americas, Adeje, Tenerife

評論

7.8

不錯哦

10 分,有夠讚;300 則評論中有 77 則" "
8 分,不錯哦;300 則評論中有 133 則" "
6 分,一般般;300 則評論中有 57 則" "
4 分,不太好;300 則評論中有 23 則" "
2 分,很糟糕;300 則評論中有 10 則" "

8.0/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

7.6/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Ignazio Zino

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ottima struttura belle piscine personale cordiale animazione top
於 2024 年 4 月住了 7 晚
Alexandre Troya Team 於 2024年4月27日回覆
Caro Ignazio,Grazie mille per condividere la sua experiencia sul sito web di Expedia.É statto veramente un piacere di averci como Ospiti preso di noi.Cordiali saluti,

10/10 有夠讚

Giuseppe

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ottima struttura con personale cordiale l animazione coinvolgente
於 2024 年 4 月住了 6 晚
Alexandre Troya Team 於 2024年4月27日回覆
Caro Giuseppe,Grazie mille per i tuoi bellissimi commenti sul tuo soggiorno presso il nostro Hotel. Ci fa particolarmente piacere leggere che il nostro personale venga evidenziato tra gli aspetti più positivi.Cordiali saluti,

10/10 有夠讚

Liliane

喜歡:整潔度、員工素質和住宿環境和硬體
Le séjour s'est déroulé sans problème: une chambre familliale rénovée au calme, des repas corrects, un personnel efficace et une piscine chauffée... L'hôtel offre un très bon rapport qualité/prix.
於 2024 年 4 月住了 3 晚
Alexandre Hotel Troya Team 於 2024年4月17日回覆
Chère Liliane,Nous vous remercions d'avoir pris le temps de partager vos impressions sur Expedia. Vos retours nous sont précieux.Nous sommes très heureux que vous ayez apprécié le bon état de votre chambre ainsi que la qualité des repas. Nous sommes également ravis que vous ayez été sensible à la efficacité de notre personnel et le bon rapport qualité/ prix. Votre satisfaction est notre plus belle récompense !Bien sincèrement,

8/10 不錯哦

Jasmine

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
This is a noisy area, including aqua aerobics around the pool every day and music in the front and back of the hotel. So if you want to be in that sort of area, it's great. Room was soundproof but there was no air conditioning. We were led to believe access to the spa was included but it was an extra 17 euros per entry. Hotel was clean, breakfast was good and beds were very comfortable. Bathroom was great and generally we had a good time.
於 2024 年 3 月住了 7 晚
Alexandre Troya Team 於 2024年3月29日回覆
Dear Jasmine,Thank you for the time spent in leaving your review, and thank you for your good rating. We're happy to read that you've had an overall good experience.If you come back in the future, please do not hesitate to contact us prior to booking, we will be happy to provide any information you may need about our services.Kind regards

8/10 不錯哦

renato

喜歡:員工素質
於 2024 年 2 月住了 10 晚
Alexandre Troya Team 於 2024年3月23日回覆
Grazie mille Renato,È un piacere leggere la tua favolosa valutazione di Alexandre Troya.Cordiali saluti,

6/10 一般般

Francesca

情侶出遊
喜歡:員工素質
不喜歡:設施服務
The hotel is located in a busy location, surrounded by plenty of bars (if you like music and going out to bars, this is a perfect location for you). There are also quite a few dining options around, however we often went to Los Christianos for dinner (only 15 minutes away by car, great location with plenty of restaurants options). Also, ideal for being just in front of the beach, so if you just want to chill, you don't have to travel at all, just cross the road and enjoy the sunshine and the beach. Nice hotel, with great a view (unless your room overlooks the bins collection side and the hotel next door, then you'll end up having difficulty sleeping because of the caos during the evening/night and the rubbish collection noise, especially the glass collection, not ideal having to wake up early every morning because of this). The staff is very nice and friendly. Great outdoor swimming pool, with plenty of space and sunbeds. The bar area is quite nice as well. In terms of cleanliness, could definitely improve; don't expect any special amenities in the room/toilet. Also, I found the pillows very uncomfortable, however, this might just be a personal preference. Overall I'm pleased with the stay, it's a good option, however it's just an average hotel.
於 2024 年 3 月住了 7 晚
Alexandre Troya Team 於 2024年3月12日回覆
Dear Francesca,Thank you for the time spent in leaving your review on Expedia, and thank you for an overall good impression on our Hotel.We hope to have the opportunity to meet you again in the future, and maybe to improve your picture of the Alexandre Troya.Kind regards,

8/10 不錯哦

Barbara Ann

情侶出遊
Extremely comfortable. Ideally positioned for daytime activities. Only negative is that from 2100 - 0040 the noise volume from properties in the near neighbourhood is massively excessive. Ear plugs were a necessity.
於 2024 年 2 月住了 14 晚
Alexandre Troya Team 於 2024年2月21日回覆
Dear guests,Thank you so much for your positive comments. We're happy to read that you've had an overall good experience with us. We're looking forward to meeting you again.Kind regards

8/10 不錯哦

Vanco

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
C'était magnifique la piscine et puis les vœux sur le maire
於 2024 年 2 月住了 7 晚
Alexandre Troya Team 於 2024年2月13日回覆
Chers clients,Nous vous remercions d'avoir pris le temps de partager vos impressions sur Expedia. Vos retours nous sont précieux.Nous sommes très heureux que vous ayez été sensible aux voueux sur la mer.Votre satisfaction est notre plus belle récompense !Merci beaucoup, et à bientôt!

8/10 不錯哦

Gerhard

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 6 晚
Alexandre Hotel Troya Team 於 2024年1月16日回覆
Dear guests,Thank you for your good rating of the Alexandre Troya.We hope to have the opportunity to meet you again.Kind regards,

6/10 一般般

Laura

喜歡:住宿環境和硬體和客房舒適度
Very central hotel for las America's. The bar and restaurant have no ambience as so many bright lights make it canteen like. My whole group got food poisoning and we only ate at hotel. Staff are nice but so clearly over worked. Cocktails are awful on all inclusive.
於 2024 年 1 月住了 8 晚
Alexandre Hotel Troya Team 於 2024年1月16日回覆
Dear Laura,Thank you for highlighting the good location. We regret to read that we haven't meet your expectations in some other aspects. Our Food & Beverages offer goes through severe tests, and follows a HACCP control, in order to ensure the Health & Safety of this offer.We haven't had any anomaly within your stay dates.We hope you enjoy your next choice on your vacation.Kind regards,

10/10 有夠讚

Alicia,Lausanne

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
La relación precio y calidad de servicio es muy buena. El Spa es gratuito y es muy completo. Está ubicado en una zona accesible a los comercios restaurantes, playas. No es necesario alquilar coche para moverse en la ciudad. Quizás es un poco ruidoso el fin de semana pero es soportable.
於 2024 年 1 月住了 7 晚
Alexandre Hotel Troya Team 於 2024年1月16日回覆
Muchas gracias Alicia, por sus amables comentarios. Ha sido un placer tenerles con nosotros. Saludos cordiales

8/10 不錯哦

CARMINE

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
Hotel direttamente sulla spiaggia, camere comode e ben arredate, spazi esterni ampi e ben tenuti, belle le due piscine. Ristorazione internazionale, non proprio in linea con i gusti italiani anche se devo dire che lo chef salernitano faceva degli ottimi primi piatti,,,,bravo!! Nel complesso in mio giudizio è molto positivo....ci ternerei volentieri!!
於 2023 年 12 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年12月23日回覆
Caro Ospite,Ti ringraziamo commossi per le parole meravigliose che ci hai riservato. Il nostro orgoglio è avere Clienti come Voi, speriamo di poterci rivedere presto.Grazie ancora!

2/10 很糟糕

Maria De los angeles Rodriguez

喜歡:住宿環境和硬體
不喜歡:整潔度和員工素質
Alexandre Hotel Troya Team 於 2023年11月8日回覆
Estimada María de los Ángeles,Nos apena mucho leer que no han disfrutado de su experiencia.Esperamos que disfruten de su próxima elección en sus vacaciones.Saludos cordiales,

8/10 不錯哦

Donna

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel, great facilities and great location. My only criticism would be that the lunch and dinner options are quite limited (as a non meat eater) and very repetitive. Breakfast was lovely! I would suggest a wristband gor all inclusive guests rather than the card sustem they currently use. Overall great though and a i would return.
於 2023 年 10 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年11月2日回覆
Dear guests,Thank you so much for your nice comments and for suggestions. They will be taken into consideration.Kind regards,

6/10 一般般

Tania Marina

喜歡:客房舒適度
不喜歡:整潔度
於 2023 年 10 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年11月2日回覆
Gentile Tania,Grazie per la sua personalissima opinione riguardo il nostro hotel.Cercheremo di attuare i nostri servizi al fine di essere in grado di offrire una migliore visibilità del nostro Resort. Ringraziandovi per il tempo in prestito, e con il desiderio di entrare in contatto con leio,Distinti saluti,

6/10 一般般

Lurati

團體旅遊
喜歡:客房舒適度
不喜歡:員工素質
於 2023 年 10 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年11月2日回覆
Gentili clienti,Grazie per la sua personalissima opinione riguardo il nostro hotel.Cercheremo di attuare i nostri servizi al fine di essere in grado di offrire una migliore visibilità del nostro Resort. Ringraziandovi per il tempo in prestito, e con il desiderio di entrare in contatto con leio,Distinti saluti,

8/10 不錯哦

Daniel

喜歡:設施服務和住宿環境和硬體
Das Zimmer wirde nicht gerade Sehr Sauber Geputzt, und die Balkontür hat etwas geklemmt, aber sonst sehr schöne Lage und unser Zimmer hatte wie versprochen schönen Meerblick und das essen war auch sehr gut👍
於 2023 年 9 月住了 20 晚
Alexandre Hotel Troya Team 於 2023年9月25日回覆
Sehr geehrte Daniel,Vielen Dank für die aufgewendeten Zeit für Ihre Einschätzung zu unserem Hotel auf Expedia, und Vielen Dank für Ihre gute allgemeine Bewertung des Hotels.Mit freundlichen Grüssen,

10/10 有夠讚

Muhammed

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
In love!
I love the hotel the staff are absolutely amazing perfect location everyone is friendly it has everything you need! I can’t wait to stay again!
於 2023 年 9 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年9月15日回覆
Dear Muhammed,Thank you for your lovely comments about your stay with us. It has been a pleasure to have you here.We're looking forward to seeing you again.Best regards,

8/10 不錯哦

Melita

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年9月7日回覆
Dear Melita,Thank you very much for your good rating of the hotel on Expedia.We hope to see you again soon,Kind regards,

2/10 很糟糕

Maria E

於 2023 年 8 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年9月25日回覆
Estimada Maria,Gracias por dedicar un minuto a reflejar su valoración. Nos apena conocer que no hemos llegado a satisfacerles en esta ocasión.Esperamos que disfruten de su próxima elección en sus vacaciones.Saludos cordiales,

6/10 一般般

Alexandra

喜歡:整潔度和住宿環境和硬體
於 2023 年 8 月住了 8 晚
Alexandre Hotel Troya Team 於 2023年8月29日回覆
Sehr geerhte Alexandra,Vielen Dank für Ihre Bewertung Ihres Aufenthalts auf Expedia.Mit freundlichen Grüssen,

6/10 一般般

Jean-Luc

家庭旅遊
喜歡:住宿環境和硬體
Certains personnels de la réception ne sont pas très avenants Propreté de la chambre décevants (toilettes, couvre lits, taches...) Buffet de mauvaise qualité. On doit payer pour utiliser le réfrigérateur de la chambre
於 2023 年 8 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年8月15日回覆
Chers clients,Merci d'avoir consacré quelques minutes de votre temps à refléter votre expérience à l'hôtel Troya sur Expedia.Nous sommes désolés d'apprendre que notre hôtel n'a pas été à votre goût. Nous espérons que vous apprécierez votre prochain choix de vacances.Cordialement,

10/10 有夠讚

Viktoriya

喜歡:整潔度、員工素質和住宿環境和硬體
Amazing
於 2023 年 6 月住了 8 晚
Alexandre Hotel Troya Team 於 2023年7月6日回覆
Dear Viktoriya,Thank you so much for you fabulous rating of the Alexandre Troya on Expedia, and also for your nice comment.We hope to have the opportunity to welcome you again,Best regards,

6/10 一般般

Bruno,Crevoladossola

家庭旅遊
喜歡:整潔度
Più un tre stelle che quattro. Molto carente dal punto di vista della cucina. Camere all'altezza, ma letto scomodo (anche se soggettivo). Peccato aver scoperto in loco di non aver diritto all'accesso alla SPA (cosa che l'anno prima invece era stato possibile) pe la "tipologia" di camera presa. Animazione principalemente solo serale. Senza infamia e senza lode nel complesso. Di fronte la spiaggia e in ottima zona. 30 € il taxi da o per l'aereporto.
於 2023 年 6 月住了 6 晚
Alexandre Hotel Troya Team 於 2023年6月13日回覆
Caro Bruno,Abbiamo letto attentamente i vari commenti e le opinioni che abbiamo spostato il suo messaggio.Grazie per aver recensito la nostra struttura. La ringrazio per le belle parole spese per la zona in cui si trova.Per il resto delle osservazioni che ci trasmettono, vi assicuriamo che terremo conto molto. Cercheremo di miglioriare i nostri servizi al fine di essere in grado di offrire una migliore visibilità del nostro Resort. Ringraziandovi per il tempo in prestito, e augurandoti di goderti la tua prossima vacanza, ci salutiamo.Distinti saluti,

10/10 有夠讚

antonio Artero

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Por las noches no se podia dormir por haber uma discoteca cercana sin ningun tipo de insonorizacion hasta las tres de la madrugada. Pero lo que es el hotel , perfecto.
於 2023 年 5 月住了 6 晚
Alexandre Hotel Troya Team 於 2023年6月3日回覆
Buenos días Antonio,Gracias por su buena valoración general del hotel, nos complace saber que han tenido una buen experiencia.Nos apena conocer que han sufrido las molestias de la zona exterior cercana. Si nos visitan de nuevo en el futuro, sepan que es posible pedir una ubicación lo más lejana al ruido.Saludos cordiales, y hasta la próxima ocasión!

8/10 不錯哦

Harish Rugnath

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Near sea side, Plenty of Shopping and Restaurants.
於 2023 年 4 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年5月10日回覆
Dear guest,Thank you so much for your nice comments about the Alexandre Hotel Troya on Expedia. We are happy to read that we have managed to meet your expectations.You will be very welcome any time,Kind regards,

8/10 不錯哦

George

於 2023 年 4 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年5月20日回覆
Dear George,Thank you for your good rating of the Alexandre Troya on Expedia.comWe hope to have the opportunity to welcome you again soon.Best regards from Tenerife,

8/10 不錯哦

Linda

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had read quite a few bad reports on this hotel but I can say I am glad I didn't listen to all of them. Yes, it is very noisy in the area at night but we stayed in one of their Club Rooms on the 5th floor and we hardly noticed any late night noise. The quiet sun terrace is a lovely place to chill out and the food was very good - apart from the chips being cold sometimes! We found the staff to be very friendly and helpful.
於 2023 年 4 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年4月29日回覆
Dear Linda,Thank you so much for your good comments about the Alexandre Hotel Troya on Expedia.It is a pleasure to read that you have enjoyed our Club Alexandre rooms, our Chill Out terrace, our food offer, and that you have received a friendly and helpful service.We're looking forward to meeting you again,Best regards,

6/10 一般般

Julian

情侶出遊
喜歡:整潔度和員工素質
Die Angestellten waren stets freundlich. An der Sauberkeit mangelt es nicht. Leider mussten wir eine gebühr bezahlen für den Kühlschrank und ein paar Dinge waren in die Jahre gekommen. Sehr laut und Ringhörig
於 2023 年 4 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年4月26日回覆
Sehr geehrte Gäste,Vielen Dank für die aufgewendeten Zeit für Ihre Einschätzung zu unserem Hotel auf ebookers.Sehr bedauern wir die Unannehmlichkeiten, die im Zusammenhang mit Ihren Eindrücke über unser Service.Nochmal Vielen Dank für die von Ihnen aufgebrachte Zeit. Wir hoffen dass Sie Ihr nächste Wahl und Urlaubsziel geniessen,Mit freundlichen Grüssen,

8/10 不錯哦

Eunice

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:客房舒適度
Would stay again
Was a beautiful hotel, would stay again. Great location, and plenty of loungers. Only downfall would be some bar staff (Melissa) was very rude and obnoxious. Really spoils it for the others.
於 2023 年 4 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年4月26日回覆
Dear guests,Thank you for your overall nice comments about your experience at the Alexandre Troya.We hope to have the opportunity to welcome you again,Kind regards,

6/10 一般般

Damian

喜歡:整潔度
不喜歡:員工素質和設施服務
於 2023 年 4 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年5月10日回覆
Dear guest,Thank you for taking a minute in rating the Alexandre Troya on Expedia.If you want to forward us your feedback with more detailed information, it will be welcome, it may help us improve our services.You can write us through our official website.Kind regards,

10/10 有夠讚

Magnús

於 2023 年 4 月住了 8 晚
Alexandre Hotel Troya Team 於 2023年4月21日回覆
Dear guests,Thank you for your amazing rating of the Alexandre Hotel Troya on Expedia.comWe hope to have the opportunity to welcome you again,Kind regards

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel in posizione perfetta per la spiaggia e per ristoranti e negozi. Bagno spazioso e doccia fantastica. Nota negativa che non puoi usare il frigorifero se non compri 25 euro di un pacchetto di bibite che non decidi tu!! Cosí non puoi avere una bottiglia di acqua fresca per la notte perché lo tengono chiuso a chiave.
於 2023 年 4 月住了 3 晚
Alexandre Hotel Troya Team 於 2023年4月21日回覆
Gentili Ospiti,Grazie mille per aver avuto il desiderio di condividere un bello commento dopo il Vostro soggiorno presso di noi, è stato veramente un piacere avervi come nostri ospiti. Nel pacchetto Minibar, che costa 25, è possibile scegliere le bevande che si vogliono caricare nel Minibar. Possono essere tutte acqua, se questa è la tua scelta.Tornate a trovarci presto.Un caloroso saluto da parte di noi tutti,

8/10 不錯哦

Simone

喜歡:員工素質和客房舒適度
不喜歡:整潔度
Das Hotel ist gut und sehr zentral. Aber die Umgegung ist in der Nacht sehr laut. Das Zimmer wurde leider nicht ganz nach unseren Vorstellungen gereinigt.
於 2023 年 3 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年4月8日回覆
Sehr geehrte Gäste,Vielen Dank für Ihre allgemein gute Gesamtbewertung des Hotels.Wir berücksichtigen Ihre Anmerkungen zur Reinigung. Wir werden versuchen, unsere Dienstleistungen zu verbessern.Mit freundlichen Grüssen,

6/10 一般般

Esben

喜歡:客房舒適度
不喜歡:整潔度和員工素質
Under forventet av 4 stjerners hotel.
Lite servicevenlig personale, spesielt i resepsjonen. Veldig bra spaavdeling. Mye støy i matsal. Dårlig rengjøring og tilfeldig utskifting av hånklær.
於 2023 年 3 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年4月5日回覆
Dear guests,Thank you for your feedback about the Alexandre Hotel Troya.We regret to read that we haven't managed to meet your expectations in some aspects.We hope to have the opportunity to meet you again, and maybe improve your picture of our Hotel,Kind regards,

8/10 不錯哦

mariarosa

於 2023 年 3 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年4月26日回覆
Estimada Maria Rosa,Muchas gracias por su buena valoración general del Alexandre Troya.Esperamos tener la oportunidad de recibirles de nuevo,Saludos cordiales,

10/10 有夠讚

Dovile

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年3月28日回覆
Dear guests,Thank you so much for your fantastic rating of the Alexandre Troya on Expedia.We hope to have the opportunity to welcome you again soon.Kind regards

8/10 不錯哦

Hrafnhildur

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Panoramic room great and all inclusive good. Mæli með því 😉
於 2023 年 3 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年3月24日回覆
Dear guests,Thank you so much for you fabulous comments, and for your good words about the well-appointed Panoramic rooms and the All Inclusive.We hope to see you again at the Alexandre Troya.Kind regards

4/10 不太好

Rune

於 2023 年 3 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年3月24日回覆
Dear guests,We regret to know that you have given a low rating to the Alexandre Hotel Troya.It seems that we haven't managed to meet your expectations this time.We hope you enjoy your next choice on your vacation.Kind regards,

10/10 有夠讚

Jackie

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Lovely hotel, lovely staff, very clean. Food catered more for Europeans but always found something to eat. Would definitely visit again. Great location
於 2023 年 3 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年3月21日回覆
Dear Jackie,Thank you so much for your fabulous comments about the Alexandre Troya on Expedia.comIt will be a great pleasure to meet you again,Kind regards,

2/10 很糟糕

Anna

團體旅遊
不喜歡:員工素質
Staff were very rude. All inclusive drinks were very limited and absolutely disgusting - undrinkable. One of the worst hotels I have ever stayed in.
於 2023 年 3 月住了 4 晚
Alexandre Hotel Troya Team 於 2023年3月18日回覆
Dear guests,Thank you for the time spent in leaving your review on Expedia.We regret not having met your expectations this time.We hope you enjoy your next choice on your vacation,Kind regards,

10/10 有夠讚

Fabio

喜歡:員工素質、住宿環境和硬體和客房舒適度
4 giorni
Consigliato.. ottima posizione al centro spiaggia struttura ben curata e silenziosa.
於 2023 年 3 月住了 3 晚
Alexandre Hotel Troya Team 於 2023年3月14日回覆
Gentili Ospiti,Grazie mille per aver avuto il desiderio di condividere un fantastico commento dopo il Vostro soggiorno presso di noi.È stato veramente un piacere avervi come nostri ospiti. Tornate a trovarci presto.Un caloroso saluto da parte di noi tutti,

10/10 有夠讚

Aðalsteinn

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Frábært allt saman
於 2023 年 2 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年3月11日回覆
Dear guests,Thank you for your fantastic rating of our Hotel.We are happy to read that you have enjoyed your experience.We hope to welcome you again soon,Kind regards,

6/10 一般般

ozra

家庭旅遊
Besvikelse, störd nattsömn
Ett 4 -stjärnig hotell som har en stjärna för mkt. Hotellet var ok , men bara det och inget annat. Vi checkade in på em och möttes av två osympatiska och ogiltiga receptionister. Rummen med havsutsikt var små, fanns plats för bara två sängar, man fick betala extra för både safe Och kylskåpet. Kylskåpet var alltså låst och man fick betala 25 euro för att få det upplåst. Alla rum mot havet och poolen var dess värre även mot gå gatan och två stora nattklubbar hade högt musik från 11 på kvällen till 4 på morgonen. Mkt oväsen, svårt att sova utan öronproppar. Städningen var under all kritik, fannns damm över allt och man fick verkligen inte gå barfota i rummen . Vi hade helpension och fick betala även för vatten vid varje måltid. Maten blev rätt tråkiga efter några dagar då det var nästan samma mat hela tiden. Det enda rätt positiva saken var den uppvärmda poolen, men även där snålade hotellet med handdukar och man fick betala 50 euro i depositionsavgift för att lösa ut 2 handdukar och sedan fick man betala 2 euro varje dag för att byta till rena handdukar. Jag har varit i Teneriffa varje vinter sedan 2013 och haft bara två dåliga erfarenheter av hotellval, och detta var tyvärr en av de. Mkt synd då läget var ganska ok, kanske var de bra innan nuvarande ekonomiska läget i världen, men nu upplevdes som en max 3-stjärnig hotell som vi INTE kommer att åka tillbaka till.
於 2023 年 2 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年2月28日回覆
Dear guests,From the Alexandre Hotel Troya we would like sincerely to thank you for spending your time in writing your reviews about our Hotel. We regret if our hotel services did not suit your expectations. You may rest assured that we will take into consideration each one of your comments.We hope you enjoy your next holiday break.Best regards,

10/10 有夠讚

giovanni

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
struttura consigliata
於 2023 年 2 月住了 6 晚
Alexandre Hotel Troya Team 於 2023年2月22日回覆
Gentili Ospiti,Grazie mille per aver avuto il desiderio di condividere un fantastico commento dopo il Vostro soggiorno presso di noi.È stato veramente un piacere avervi come nostri ospiti. Tornate a trovarci presto.Un caloroso saluto da parte di noi tutti,

8/10 不錯哦

Martin

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
不喜歡:住宿環境和硬體
於 2023 年 2 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年2月22日回覆
Dear Martin,Thank you so much for your fabulous rating.We hope to have the opportunity to meet you again soon,Best regards,

10/10 有夠讚

Anja Kirkeby

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 5 晚
Alexandre Hotel Troya Team 於 2023年2月21日回覆
Dear Anja,Thank you so much for your fabulous rating and comments about the Alexandre Troya.We hope to have the opportunity to meet you again soon,Best regards,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 2 月住了 9 晚
Alexandre Hotel Troya Team 於 2023年2月18日回覆
Dear guests,Thank you so much for your good rating of the Alexandre Hotel Troya.We hope to see you again soon,Kind regards,

6/10 一般般

Kristian

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
Værelserne var slidte, og meget støj i spisesalen
於 2023 年 2 月住了 7 晚
Alexandre Hotel Troya Team 於 2023年2月17日回覆
Dear guests,Thank you for your feedback. We regret to read that we haven't managed to meet your expectations in some aspects.We hope you enjoy your next choice on your vacation.Kind regards,

2/10 很糟糕

Gelu Alin

於 2023 年 2 月住了 8 晚
Alexandre Hotel Troya Team 於 2023年3月11日回覆
Dear guests,We regret to read that we haven't managed to meet your expectations this time.We hope you enjoy your next choice on your vacation.Kind regards,