We had a terrible stay at this hotel and had to leave a day early. The road way to the hotel is appalling and full of pot holes. On arrival at reception the receptionist was pleasant, we then got to our room, even before entering you were hit by the smell of damp and mould, we entered the room and straight away had to open windows because of the smell. We then had to kill numerous spiders and upon looking in the bathroom we were greeted by mould around the bath and on the light fitting, the tv didn’t have a remote so we couldn’t watch that. We approached reception and were told that because the hotel was full we couldn’t be moved. On speaking with several other residents they informed us of the same thing. Having had covid and being left with severe respiratory issues ( as well as having a young family) we had to use the room for the night which made us all feel unwell and our clothes stink of damp and mould. The following morning we checked out( this was due to the appalling state of the room). My respiratory problems have been made worse due to the damp and general uncleanliness of this room
Never ever stayed anywhere so bad
David
於 2021 年 8 月住了 2 晚
10/10 有夠讚
Steve
情侶出遊, 家庭旅遊
2021 年 8 月 29 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location was perfect, staff very professional made us welcome
Steve
於 2021 年 8 月住了 1 晚
8/10 不錯哦
florence,avalon beach
情侶出遊
2021 年 8 月 29 日
喜歡:整潔度
Nice castle,but bedroom didn t match photos.Expected to be on the castle not in the modern wing...
Buffet ok but not Amazing...
florence
於 2021 年 8 月住了 5 晚
4/10 不太好
Justin
親子旅遊
2021 年 8 月 26 日
不喜歡:整潔度和員工素質
At first glance this is a beautiful setting and the initial impression of a modern interior sets high expectations. Those expectations were let down by the room & staff. Room: not cleaned properly (clothes from previous occupant not removed from cupboard; pill blister pack found under bed sheet) - we cannot be sure the room was cleaned to Covid standards; unsympathetic staff who need training in client services & record keeping. Will not recommend to others and will not visit again.
Justin
於 2021 年 8 月住了 1 晚
8/10 不錯哦
Shaun
情侶出遊
2021 年 8 月 25 日
喜歡:整潔度、設施服務和住宿環境和硬體
Clean and friendly
Shaun
於 2021 年 8 月住了 1 晚
10/10 有夠讚
Geraldine
家庭旅遊
2021 年 8 月 24 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight stay
Great experience. Very friendly staff and covid safe. Only stayed one night as travelling on. Food was lovely and breakfast was hot and everything well cooked. Now we know it's there, very happy to stay again in the future.
Geraldine
於 2021 年 8 月住了 1 晚
4/10 不太好
真實旅客
情侶出遊
2021 年 8 月 18 日
不喜歡:整潔度和住宿環境和硬體
Exteria facard of the building is lovely. The guest rooms need to have money spent on them. Could employ a better housekeeper who would ensure the rooms were cleaned properly.
Breakfast was okay but only just warm. Not much selection if you didn't want a full breakfast
真實旅客
於 2021 年 8 月住了 2 晚
4/10 不太好
真實旅客
情侶出遊
2021 年 8 月 16 日
不喜歡:整潔度和住宿環境和硬體
I booked a Superior Double Room the photos at booking showed a High Ceiling Room, Grand Four Poster Bed Open Fire and Deluxe Bathroom, What you get is an Attic Room with the softest singular most uncomfortable poor quality double divan bed with badly fitted sheet, no bedside tables and a scruffy bathroom. Very disappointing and bad in fact shocking value for money. Don't get ripped off stay somewhere else!
真實旅客
於 2021 年 8 月住了 1 晚
4/10 不太好
George
2021 年 8 月 15 日
George
於 2021 年 8 月住了 6 晚
4/10 不太好
真實旅客
團體旅遊
2021 年 8 月 13 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very tired hotel
Very tired hotel. We were located here as we were double booked in our chosen hotel. Grounds & outside very impressive, but once inside, rooms very dark and dusty, furniture very old, showers not working properly, water stained ceiling, thin towels, chipped bath. We made the most of our stay, but not recommended & will not be returning.
真實旅客
於 2021 年 8 月住了 4 晚
4/10 不太好
Kerri
2021 年 8 月 12 日
Kerri
於 2021 年 8 月住了 4 晚
2/10 很糟糕
Paul
2021 年 8 月 11 日
Paul
於 2021 年 8 月住了 1 晚
8/10 不錯哦
Natalie
2021 年 8 月 10 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely
Have stayed here a few times now, rooms are always clean and comfortable.
Natalie
於 2021 年 8 月住了 1 晚
2/10 很糟糕
Jane
2021 年 8 月 9 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Tired and low star rating hotel
Where do we start. A very low three star rating. Dirty, ripped seats on chairs, food thrown down on table, service not knowing what was on menu, steak as tough as boots served with oven chips, fruit cocktail from a can for breakfast…just lazy cooking. We couldn’t wait to get away and would not recommend or stay again. The reception staff and bar were rushed off their feet, pleasant enough and changed our room on request as we had no shower. The Manor House was nice in parts and expected given its age but the hotel could do with some serious money spent on it. Not working £50 a night let alone £102!!!
Jane
於 2021 年 8 月住了 1 晚
8/10 不錯哦
Ryan
2021 年 8 月 6 日
喜歡:員工素質和客房舒適度
Ryan
於 2021 年 8 月住了 1 晚
8/10 不錯哦
真實旅客
家庭旅遊
2021 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our family room was a reasonable size with ample space for the three of us. The staff on arrival were very nice and reasonable safety measures in place due to the current situation.
真實旅客
於 2021 年 7 月住了 1 晚
2/10 很糟糕
真實旅客
情侶出遊
2021 年 7 月 31 日
不喜歡:整潔度和住宿環境和硬體
The room was poor the shower was held together with duct tape
Mould around the tiles
We came for a nights stay for a family gathering in the area
Thank goodness we only had to stay one night
The building is stunning from the outside however the room we were allocated was sub standard unclean and not maintained at all
I would not recommend this hotel and I certainly would never book again
真實旅客
於 2021 年 7 月住了 1 晚
10/10 有夠讚
Trevor
團體旅遊
2021 年 7 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant surprise
Trevor
於 2021 年 7 月住了 2 晚
8/10 不錯哦
Ingrid
2021 年 7 月 24 日
Ingrid
於 2021 年 7 月住了 1 晚
6/10 一般般
Andrew
2021 年 7 月 20 日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Disappointing for the price
My room was in the 'new' part of the building. The bed (kingsize) was two singles pushed together, these two singles were different heights and had completely different mattresses so I was effectively on a single bed. There was considerable mold in the bathroom and dirt in the wardrobe, one of the bathroom lights was broken and had a strobing effect. The room had clearly been amateurishly repainted without removing any fittings as everything had white paint splatter on it. The area is noisy at night due to youths riding dirt bikes round the field at the back of the hotel (this happened two nights out of three).
The staff were very pleasant and helpful but clearly run off their feet with the receptionist having to help serve breakfasts. The old hall is beautiful historic building.
Overall the hotel is 'ok' but not what I would expect for the price and the three star rating. Having stayed here before this has gone down hill fast since being sold by Mecure.