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Reviews of La Ensenada Beach Resort - All Inclusive

3 out of 5
La Ensenada Beach Resort - All Inclusive
Tela, Atlantida Barrio Terencio Sierra, Tela, Atlantida

Reviews

8.0

Very Good

Rating 10 - Excellent. 52 out of 104 reviews" "
Rating 8 - Good. 20 out of 104 reviews" "
Rating 6 - Okay. 14 out of 104 reviews" "
Rating 4 - Poor. 6 out of 104 reviews" "
Rating 2 - Terrible. 12 out of 104 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Glenda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I’ve stayed at Indura Resorts and Telamar before and Ensenada Resort is by far the best option, specially for families. Service was amazing, property well maintained, security and amenities are really good. A little more dining options will be great.
Stayed 4 nights in May 2024

10/10 Excellent

Hanner

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and friendly staffing
Stayed 1 night in Apr 2024

2/10 Terrible

Nelson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy malo wl servicio
Stayed 2 nights in Apr 2024

4/10 Poor

Michael Thomas

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal service attendant are very nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to go with family
Stayed 2 nights in Feb 2024

6/10 Okay

jose

Business traveler
Liked: Room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Caudia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Israel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor internet connection
Stayed 1 night in Jan 2024

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing 👏
Stayed 1 night in Dec 2023

10/10 Excellent

Amilcar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

BARUCH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Food needs improvement. Straight cats everywhere including inside including inside the building.
Stayed 4 nights in Oct 2023

10/10 Excellent

Nelson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Gerardo

Stayed 1 night in Sep 2023

10/10 Excellent

Roger

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this place to anyone to visit for a nice vacation is a very nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Ma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Aug 2023

6/10 Okay

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities
I loved their pool and how easy to close to the beach. Loved their pool bar. Staff was very friendly. Cons- they need more food variations, they had the same kind of chicken for lunch and dinner the day we were there. Also they bathroom in the rooms needs to be updated, water wasn’t coming out early in the morning so could t shower and the toilet wasn’t working. I also wished they had a blender at their bars so they could do frozen drinks
Stayed 1 night in Jul 2023

4/10 Poor

Wilfredo

Stayed 2 nights in Jun 2023

6/10 Okay

Jose M.

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
La única cosa que no me gustó de la ensenada es que no hay mucha variedad de comida para niños. Pienso que debería tener un menú para niños.
Stayed 4 nights in May 2023

8/10 Good

Rafael

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Todo es casi perfecto, a diferencia de el staff, que es un poco rudo! Pero de lo contrario muy recomendado!
Stayed 2 nights in May 2023
Response from LaEnsenadaResort on 2023/5/26
Hola Rafael, fue un placer haberte tenido es casa! Podría indicarnos porque considera que el staff fue poco rudo? Su respuesta será de mucha ayuda para el mejoramiento de nuestros servicios.

10/10 Excellent

Ryan

Stayed 2 nights in Apr 2023

8/10 Good

Kathy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Everything was fine can’t really complain much. Only complaints are cleaning does need to be more thorough. Seems as if they only spot cleaned before we arrived. The water was always dirty however. Not sure if it was because it was raining but anytime we opened the faucet and no matter how long we left it running, water was dirty. Food was not 10/10 but it was good.
Stayed 2 nights in Mar 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and accommodations. The food was very good but could use a little more variety from day to day. The room we were in was excellent. The fridge was working when we arrived, but someone promptly came and fixed it. There is only one location near the beach for towel pickup/drop off if you are using theirs which isn't convenient if you want to go in the smaller pool
Stayed 2 nights in Mar 2023
Response from LaEnsenadaBeachResort on 2023/3/17
Hi Jessica, nice to read your review. Hope to see you soon at the tropic!

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A repeat for me
I would recommend this place. It’s located at one of the best beaches in Tela. Jairo, one of the waiters was very attentive with a very friendly smile. The place is big so you don’t feel crowded at all. The dock is a plus to see the sunsets.
Stayed 4 nights in Feb 2023
Response from LaEnsenadaBeachResort on 2023/3/17
Hello. Thanks for your review, hope too se you soon here!

6/10 Okay

Norlan

Traveled with family
Disliked: Room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Roberto

10/10 Excellent

Dayra, sterling

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, would recommend to my friends and family. Good customer service as well. Workers in the pool area were very attentive.
Stayed 1 night in Dec 2022

2/10 Terrible

JOB DE

Stayed 1 night in Oct 2022

4/10 Poor

Kimberly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place was great. We did have a little trouble checking in, make sure everyone has and ID, even for underage children. They required an ID number or birth certificate. We almost didn't get in because this is a requirement. I dont think it's detailed in the Resort listing so just a heads Unfortunately, I did get food poisoning from dinner and was terrible sick all night. Its my fault because I saw the chicken wasn't fully cooked. The beach wasnt clear as the images, the rains in Honduras during this time of year pushes debris and dirt from other bodies of water, so that was upsetting. But despite all of these setbacks, I would give this resort a second try. The music and atmosphere were a fun experience. Staff was really kind and patient.
Stayed 1 night in Sep 2022
Response from LaEnsenadaBeachResort on 2022/9/28
Hi Dear Kimberly, it was a pleasure to have it in this amazing tropic. We have always required a document for every children. Is an internal policy for the protection of minors. We are very sorry about what happener with the food. Did you request help whit a supervisor?The beach wasnt clean beacause we are in reany seasons and is an external factor that we can NOT control. We invite you to visit us in the months between March to August. We are sure that your will be in love with our beach. Hope to see you soon here!

6/10 Okay

Carminda

Stayed 3 nights in Sep 2022

8/10 Good

Arlene Ninoska

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have hot water.
Stayed 5 nights in Sep 2022
Response from LaEnsenadaBeachResort on 2022/9/7
Hello Dear Arlene, can you please give a feedback in what place you have hot water?

8/10 Good

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really great except for the music at the bar is really loud and it was difficult to sleep at night syart from 8 am to almost 2 am. I really found difficult to be relax with the loud music. The music should stop at midnight but it didn't. The resort is really nice and food is good. Recommended it and staff si friendly and always helpful.
Stayed 2 nights in Aug 2022
Response from LaEnsenadaBeachResort on 2022/9/2
Thanks for your review. We're glad to know that you enjoy your stay in tropic. We will send your recommendations to our General Manager. Hope see you soon here, thaks for being part of La Ensenada Family.

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from LaEnsenadaBeachResort on 2022/9/2
Thanks for your review. Hope see you soon here.

8/10 Good

Norm, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay - the buffet should have heat lamps as the food was barely warm and very little desserts - everything else was perfect
Stayed 2 nights in Aug 2022
Response from LaEnsenadaBeachResort on 2022/8/18
Hello Mr Norm, we´re glad to know that you enjoy your stay here. We will send your recomendations to General Management, our priority is your opinion. Hope to see you soon in paradise!

10/10 Excellent

Ana

Stayed 5 nights in Jul 2022
Response from LaEnsenadaBeachResort on 2022/8/18
We're glad to know that you enjoy your experience. See you soon in this paradise!

2/10 Terrible

Alberto, Tegucigalpa

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Bad customer service. They took forever to give me my room and then made me do a huge protocol just to get towels at the pool for a mistake they made in the first place
Stayed 1 night in Jul 2022
Response from LaEnsenadaBeachResort on 2022/8/18
Hello Alberto, Like others hotels we have our politics and rules. When you made you book we send you our check-in and check-out times. To get towels we need your ID to gave you the towels you need, in this case if you dont present an ID you will not get the towels. We hope you can understand our politics and we invite you to have new and nice experience in our Hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Scarlett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staff was so friendly. Only improvements is non of the phones worked in the rooms for the all the guests at the event we were attending so we always had to flag a staff member down to get ahold of reception. Also it would be nice if they had a box of masks available at the restaurant because if your coming from the beach and pool it’s easy to forget or misplace a mask.
Stayed 4 nights in Apr 2022
Response from LaEnsenadaResort on 2022/4/26
Thanks for your amazing review of our property, we’re happy to read that you live a beautiful experience here. We will be happy to have you here one more time!

10/10 Excellent

Rina

Liked: Cleanliness, property conditions & facilities, room comfort
My stayed was amazing
Stayed 2 nights in Feb 2022
Response from Miss on 2022/2/28
It wonderful to hear that, please be back soon.

10/10 Excellent

Romel, South Amboy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service !
Stayed 2 nights in Jan 2022
Response from Mr. on 2022/2/11
Thank you so much Romel, this is your second home.

10/10 Excellent

Orlando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Mr. on 2022/2/11
¡We are happy to hear that! Please come back soon, this is your second home.

10/10 Excellent

Nyers

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was simply amazing,from the moment we landed in Honduras from the Cayman Islands,until our very last day,i wanted the weekend to be a bit more longer as everything was more than we had anticipated... we will be returning Soon!
Stayed 2 nights in Dec 2021
Response from Mr. on 2022/1/8
¡What a wonderful experience! Thank you for sharing it. La Ensenada will be waiting for your next trip to paradise.

4/10 Poor

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing but tjere was no water in the middle of it, and the food was hidious ,bothing was apetizing in any time ,beer was hot everytime i asked for one 😑
Stayed 1 night in Sep 2021
Response from Mr. on 2021/10/4
Hello Danny, Oww we really sorry to hear that. We had a meeting 2 weeks with the team and we talked about your experience and suggestions. Please let us know when you´re planning your next visit.

10/10 Excellent

Jinmy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paz y tranquilidad
Excelente la atención y el lugar bello todo bello
Stayed 1 night in Sep 2021
Response from Mr. on 2021/9/21
¡Que maravilloso escucharlo! Nos encantará darle una calurosa bienvenida con un regalo de Welcome Back en su siguiente visita.

6/10 Okay

Kevin, New Richmond

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I can understand that covid has affected this place. I can understand that profits must be way down. So, I do have some sympathy for that. But there's a few things that could be addressed. Zero entertainment. They only offer cheap vodka, rum and gin. The beach is beautiful. Why not have it cleaned up everyday? There was plastic, foam, plastic bottles and trash. My wife and I picked up what we could. Motorcycles driving around on the beach. The rooms were nice. No running hot water, but wouldn't have used it anyway. The food was ok. We lost a room key and were charged $12. The staff were very nice.
Stayed 3 nights in Sep 2021

8/10 Good

deisy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice the rooms big and spacious clean the only thing is the pool gets very dirty and the water is super hot is not to enjoyable they need to keep the filter in and try to get cooler water
Stayed 1 night in Aug 2021
Response from Miss on 2021/9/1
Thank you so much for the suggestion, we will take action with it.