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Reviews of Grandeur Thermal Spa Resort

3 out of 5
Grandeur Thermal Spa Resort
281 Spa Rd, Taupo, Waikato

Reviews

7.2

Good

Rating 10 - Excellent. 86 out of 423 reviews" "
Rating 8 - Good. 165 out of 423 reviews" "
Rating 6 - Okay. 82 out of 423 reviews" "
Rating 4 - Poor. 58 out of 423 reviews" "
Rating 2 - Terrible. 32 out of 423 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Danielle

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Prince Juneja on 2024/5/15
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 Excellent

Gareth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This is a great value property if you aren't too fussy on outside appearances. Room is fine pretty spacious kids love the mezzanine. Super quiet spot away from traffic with heaps of parking which was great with a large trailer.
Stayed 2 nights in May 2024
Response from Prince Juneja on 2024/5/10
Thank you very much for your review, we will try our best to make your stay comfortable in future.Regards,Prince Juneja

6/10 Okay

Stephanie

Traveled with partner
Disliked: Amenities, property conditions & facilities
This place is outdated, run down and walls needed wiping and painting. the spa is not onsite but rather council property with no lighting to show you the way at night. the spa is an attraction for the public run by the council. for some reason other people kept parking in the park outside my unit. I had to find parking three units down where there was no car. The beds were hard as rock so sleep was not great. there was nothing to heat food up in the microwave other than dinner plates so bought a second hand pyrex dish to heat our food and we left it there for the next people to use.
Stayed 2 nights in May 2024
Response from Prince Juneja on 2024/5/8
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 Terrible

Gloria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room cold shower dirty limited tea bags sugar ...heat pump was on high to be warm... disappointment in the place ..l would say back in the day was it would've been beautiful
Stayed 1 night in Apr 2024
Response from Prince Juneja on 2024/5/2
Hello, Thank you very much for your feedback, we will work on the concerns suggested by you. We always give our 24/7 number to all of our clients so that if they have any inconvenience during their stay they can call us anytime. I have checked that no calls or text were received from you for any assistance. If you could call us then our Residence manager could fix the concerns asap. We will try our best to make yours or upcoming other guest’s stay comfortable in future.ThanksPrince JunejaGrandeur Resort Management

4/10 Poor

Levina

Traveled with family
The staff were very kind and respectful. I found the furniture have not been wiped or cleaned. Could see the dust and dirt. Need to focus on maintenance and cleanliness.
Stayed 2 nights in Apr 2024
Response from Prince Juneja on 2024/5/2
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Chalets great -, kids upstairs and seperate main bedroom - spa bath area was a win with the kids - shower was great - buildings a tad tired anhestpump was fantastic
Stayed 2 nights in Apr 2024
Response from Prince Juneja on 2024/4/27
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

4/10 Poor

Ian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property seemed good value when I booked it, and we were looking forward to what I thought was an outdoor thermal pool. The image of the pool is not a thermal pool. The chalets look very run down from the exterior. The walls are very thin. The interior is ok, some holes in the walls, and the shower was in slight disrepair. It was cheap and the price reflects this. The chalets are in a run down sort of area and I would not want any vulnerable people staying there as it did not feel all that safe. We arrived to see our neighbours smoking and drinking beers and looking a bit worse for wear on the shared deck area. Staff were friendly, and everything was clean and tidy.
Stayed 1 night in Apr 2024
Response from Prince Juneja on 2024/4/23
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Atamea

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Prince Juneja on 2024/4/19
Hello, thank you very much for your review, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Hermina

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, parking at the door, comfy bedding
Stayed 1 night in Mar 2024
Response from Prince Juneja on 2024/3/29
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 Excellent

Garnet

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very surprised after reading previous reviews yes outside needs work but inside was great value for money loved location
Stayed 2 nights in Mar 2024
Response from Prince Juneja on 2024/3/26
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Mike and joanne

Liked: Cleanliness
Disliked: Property conditions & facilities
Good service but very run down
Stayed 1 night in Mar 2024
Response from Prince Juneja on 2024/3/25
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Joy

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Prince Juneja on 2024/3/26
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Prince Juneja on 2024/3/26
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Maxine

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The overall look of the exterior i absolutely loved! Such awesomr history and character. The beds were nicely presented and comfortable but everything else was just gross. So dusty, mouldy and filthy. I was going to pull put the fridge/freezer to let it defrost but i was worried about what id find back there.. we didn't use the shower as it was grotty and mouldy. Dust grime amd mould on all the windows and doors. Staff were great calling us to let us know the reception would close soon so left out a key. However anyone could have accessed that box with no security.
Stayed 1 night in Mar 2024
Response from Prince Juneja on 2024/3/9
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities
We liked the rustic look of the buildings and loved the location. Our unit was homely. We noticed these things needed repair in it: tiles in bathroom missing, bathroom lock didn't work, fridge door damaging carpet (we put cardboard under front to lift it). It would make a huge difference to overall appearance of place if weed eating up to date, gardens done and fence tidy, (and, if money allowed, general maintenance of buildings)
Stayed 1 night in Feb 2024
Response from Prince Juneja on 2024/3/7
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 Excellent

Abriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an overall excellent experience. Grandeur motel boasts of exquisite views and beautiful historic buildings! Loved it thank you so much I will definitely visit again.
Response from Prince Juneja on 2024/3/2
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to town
Stayed 2 nights in Feb 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Stephen

Traveled with partner
Liked: Staff & service, amenities
Nice location, good amenities and space in accommodation. Badly needs facelift for the site, reorganise the outside space, then it will have great potential
Stayed 2 nights in Feb 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Rebecca

Stayed 1 night in Feb 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Kevin

Traveled with partner, Traveled with pets
Liked: Cleanliness
Grounds need a little love very rustic, The bed in the room really comfy best night sleep ever.
Stayed 1 night in Feb 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Jaimie

Liked: Cleanliness, staff & service
Enjoyed staying here, close to town and staff were helpful and nice
Stayed 4 nights in Feb 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Jenny

Liked: Cleanliness, staff & service
Very quiet and comfortable rooms. Close to thermal spa and river. Old and rustic.
Stayed 2 nights in Feb 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Mark, Auckland

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very tired and run down facility (For Sale hence why little maintenance done). Manager quite surly. Perhaps only interested in his Indian customers. Room itself was tidy & clean though terrible access to it. No parking by apartment. Had to walk past two units (less than a metre from front ranch sliders) to get to mine. Overall not a great experience
Stayed 1 night in Jan 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Babu, Berwick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 Terrible

Rachel, Watson

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no grandeur, spa or resort here. This place is shabby, run down, and neglected, and what's most disappointing is that we were duped into paying full price for our room (over $230 for 2 adults) because it was a long weekend and accommodation in Taupo was at a premium. We had booked a Family Studio (1 queen bed, 1 single bed) through Expedia, looked at the property photos and read the reviews available at that time (mid 2023) and were reasonably happy with what we saw - after all, we only needed one night's accommodation and only for sleeping as we were going to be out and about during the day. Reality on checking in was very different - the exterior is neglected (unmowed lawns, rubbish, holes in fences), and inside wasn't much better - I had to rehang the curtains so we could then close them and even then they're still not right (or matching), no guest information folder, poor TV reception (no Sky which would be expected for this price), cobwebs, chipped walls in the shower and a broken soap caddy, greasy bathroom floors, what looked like blood on the wall behind the toilet, the bathroom door handle wasn't fitted securely into the door, gaps between walls and skirting, the list goes on and on. If we weren't so tired, we would have demanded a refund and then turned around and driven all the way home instead. This place is absolutely not worth the price per night that is being asked, even on the cheapest website.
Stayed 1 night in Jan 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, we will work on the concerns suggested by you. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Chalet. Ample space and enjoyed the Spa option during our stay. Having 2 levels was great. Close to towncentre and activities.
Stayed 1 night in Jan 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Miriam

Traveled with family
Liked: Staff & service
Disliked: Amenities
Very tired property. Nice location, but has seen better days. Very suprised at the poor condition as the photos looked quite nice. Studio room was average, but was reasonably clean, had very comfortable beds and crisp and clean towels and linen. Ok for the price but probably wouldn't stay here again....sorry!
Stayed 1 night in Jan 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not as advertised, we didn't even stay there in end found alternative accommodation after check in. Very run down is not suitable especially for price range. Is a shabby run down cabin in muddy field not even close to being called a resort.
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 Terrible

Katelin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Stephen

Disliked: Property conditions & facilities
Nice location but seems to be going through renovation which was only half complete with full charge applied.
Stayed 1 night in Jan 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Stephen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I found that the advertising photos were misleading It was very run down n delapperdated Microwave was missing the center piece that spins the glass plate to heat items properly
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Aleksandar, Hampton Park

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Kath

Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Lupco

Traveled with family and small children
Liked: Staff & service, amenities
Room was good but needed to be cleaned better. Lots of space. Was woken up every day by birds or loud guests. Walls must be paper thin. Internet was great.
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 Terrible

Dayle, Hamilton

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Netflix and soft bed are the only things the room had going for it. It was run down making it feel unclean and gross. Grounds are over grown, pool was GREEN and didn’t look safe to use plus locked. Restaurant sign out front but closed for 4ish years. This was not worth $200 a night and would not stay again
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 Terrible

Glyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Believe the negative reviews. I could have asked the manager to have the old food scrubbed from the microwave, the mould bleached from the shower, or the bathroom electric sockets to be actually connected to the wall, but what's the point? There are dozens of comments about dirt, tatty furniture, mould, filthy paintwork, carpets & more; the manager has added copy-paste replies to them all & still nothing has improved. Looks like a derelict shanty town with overflowing bins, rusted scrap, a green slime pool, some huge rusty industrial building in the middle.... We used literally none of the unsanitary offerings & will be finding out how to make a report to the council that oversees health & safety. The only good thing about this place is the road out of it!
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 Terrible

Rebecca

Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was really rundown and the room hadn’t been cleaned, there was blood stains on the sheets and the front door didn’t open properly
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Barend, Lower Hutt

Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback,We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Dhiraj

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Cleaning wise I would not recommend with kids. But overall nice stay.
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Francie

Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Excellent value, my suite was quiet and clean. A new bed and bathroom. Sheets and linen plentiful and of good quality.The kitchenette came with everything needed for breakfast. Park was right outside my door. The renovations of this unique property are underway. It was like staying on a movie from Once Upon A Time in Hollywood. Spahn Ranch type of place. Best location as there are trails leading to the new and BEST Disc Golf Course right outside and up the cliff to Spa Park. Mountain bike trails lead away from the entrance road plus access to the walking trails along the Waikato.
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Susanne

Traveled with partner
Liked: Staff & service, amenities
The Name of the Motel is maybe a bit awe-inspiring but don’t be uneasily when you’re arriving: the room was very clean as well as also the Bathroom. The Kitchen had everything you needed for a short stay and all was nice and clean. We stayed for two nights and we felt very safe and comfy.
Stayed 2 nights in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Ben

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

6/10 Okay

Rex

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
This property is "very" run down. Outside the grounds are unkempt with long grass. All buildings need a repaint. Inside the unit, an attempt had been made to upgrade with recently upgraded toilet, vanity, shower door and bed. However walls needed repainting. Ceretone in shower needs replacing as the coating is coming off leaving the backing exposed to water. Beds were comfortable.
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Shaiju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

2/10 Terrible

Sarah Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: close proximity to the river and lovely walking track. Very quiet location, no road noise. Didn’t like: condition of the property was dreadful. Beyond “tired”, this place is exhausted!
Stayed 1 night in Dec 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

4/10 Poor

ADOLFO

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is in such a state of neglect that makes it for a very unpleasant stay. The pros for it, is the location, walking distance to the Waikato River and natural hot pools.
Stayed 3 nights in Nov 2023
Response from Prince Juneja on 2024/2/25
Hello, thank you very much for your feedback, We are sorry that you are not happy with the facilities at our place. We will try our best to make yours or upcoming other guest’s stay comfortable in future.Thanks Prince Juneja Manager Grandeur Resort

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet place!!!
Stayed 1 night in Nov 2023
Response from Prince Juneja on 2023/11/15
thanks for the feedback