Hotel is beautiful and very well maintained and clean. Lady on check-in was brilliant, friendly and helpful, I informed her that I would be going out to work a night shift and coming back in the early hours, she said that fine hotel stays open and that there was a night porter. I went to work and on return found the hotel gates were closed with no bell or intercom. Phone the hotel no answer, wait for a hour, no answer. Went around the back of the property and found a delivery entrance with a intercom but again no answer again waiting another hour, then a delivery van came at 05:30 and told me the access code for the delivery entrance. On check-out a different lady asked if I’d enjoyed my stay to which I explained what had happen, she was very dismissive and acted like this was not a problem or inconvenience with no apologies, when asked she replied “what do you want me to do I wasn’t there” and was extremely rude. Lovely hotel, some great staff but just don’t leave the premises at night if you want to get back in.