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"its was fantastic"

"I stayed in this hotel twice one week apart in late February/early March 2026. My first stay was outstanding in every respect—-excellent staff and room, most amazing breakfast buffet I’ve ever seen, luxury throughout. My second stay was similar in every respect except that my room this that time was not along a carpeted section of corridor; it was near the second-floor elevators where the floor is not carpeted. Although nice (but much smaller than my previous room), noise from the hallway was disruptive. Footfalls, rolling carts, verbal communications, and even music at one point were so loud, even as late as 11:00 at night, that I stepped into the hallway and complained to the staff members there. This happened both nights of my second stay. I did not complain to the front desk because changing rooms would have been a hassle. Staff should be informed that the smooth floors around the elevators make for noisy and echoing conditions in those areas. This is not an inexpensive hotel, and I was very disappointed in this lapse of hospitality."

"Do not use"

"Wonderful service, the spa was exceptional!!!"

"Not a good location"

"Bathroom robes"

"Good "

"Beautiful hotel everything within the complex very convenient with the kids. Staff very slow and lack of customer service "

"I want to begin this review by saying i was thoroughly impressed with this hotel and staff. I would be so bold as to say this hotel is the BEST in all of Gurugram, and i say that with confidence because i have stayed at many of the 4 and 5 star hotels here. Special thanks must be given to Sylvester because his professionalism and indepth explanation is what ultimately led to me book my stay at the Taj. I usually do indepth research and when i came across the interview he did, i had a great feeling about my stay. He is just as pleasant and professional as he was on the video. I truly believe he needs to be given a higher position. I only plan to return if he is still employeed there on my next visit. I would also like to thank a coupls "