家庭套房 | 起居區 | 平面電視

HOTEL TANO的評分

3 out of 5
HOTEL TANO
1000 Pale San Vitores Road, Tumon, Tamuning, GU

評論

8.4

非常好

10 分,有夠讚;167 則評論中有 75 則" "
8 分,不錯哦;167 則評論中有 57 則" "
6 分,一般般;167 則評論中有 25 則" "
4 分,不太好;167 則評論中有 6 則" "
2 分,很糟糕;167 則評論中有 4 則" "

8.4/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Jim Gwo

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
雙人床的棉被跟床單竟然用2個單人床包跟床單包覆,棉被竟然是用四張單人床單上下蓋住內哩,根本沒有包覆,一蓋就棉被與被單分離,立刻因為棉絮過敏,沙發髒一看就是沒清過,坐下去全身就癢了,飯店隨時都有一股怪味,感覺是倉庫翻新,又翻得非常粗糙,房間走廊一堆員工再刷漆,工具及毛巾亂丟,不行
於 2023 年 11 月住了 3 晚
Hotel Tano Guam 於 2023年12月4日回覆
Hafa Adai Jim Gwo,Thank you for taking the time to leave us a review.We look forward to welcoming you back again in the future.

10/10 有夠讚

PEI

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 5 晚
Hotel Tano Management 於 2023年10月11日回覆
Hafa Adai Pei,Thank you for taking the time to leave us a review.We stive for excellence and we are pleased to hear that you enjoyed your stay. We look forward to seeing you again during your next adventure to Guam!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location, reasonable price, friendly staffs
A newly renovated hotel right on San Vitores Rd. Stayed here for two nights and the price was pretty reasonable comparing to other 5 star hotels. My arrival time was at midnight and this hotel has 24 hr front desk service, so no need to worry about missing the last check in time. Staffs were pretty friendly and helpful. This hotel has a pool (family friendly) and a gym and doesn't have any restaurants, but famous ramen such as Fujiichiban, Menkui is just about 3 minutes walk distance. Definitely visit Fujita beach (less than 5 minutes walk), the sunset is absolutely gorgeous! Downside: the sound proof isn't that good while I can hear people walking down the hall. But it didn't bother me a lot. Could install some hook in the bathroom. PS: Taxi from the airport to the hotel is 25 USD/one way and it's about 5 min drive. When checking out, you can also ask the front desk to reserve a taxi for you.
於 2023 年 8 月住了 2 晚
Hotel Tano Guam Team 於 2023年8月21日回覆
Hafa Adai and warm greetings from Hotel Tano! :) Our guests' comfortable stay has always been of utmost importance to us, and we are happy to hear that you enjoyed your stay here with us! We look forward to having you stay with us again in the future!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
新開幕的旅館,員工服務態度很好。也願意解決問題。 不過,因為是新開幕,有些設備仍未齊備,例如:房間內沒有煮咖哩機,微波爐。浴室內沒有毛巾架。 地點很好,走路可到海邊及Guam 鬧區
於 2023 年 6 月住了 2 晚
Hotel Tano Guam Team 於 2023年6月25日回覆
Hafa Adai! Thank you for taking the time to leave us a review. We will do our best to improve our hotel services in order to provide a safe and comfortable experience for our guests. We look forward to seeing you again soon!

10/10 有夠讚

Rina

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good location for shopping and eating out. Also close to the bus stop and the beach. We had a great time staying at your hotel.
於 2024 年 5 月住了 4 晚

8/10 不錯哦

Robin,Honolulu

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Parking can be limited especially when restaurant is full and around dining times. The overflow parking was not paved and can get a little wet and muddy after rains.
於 2024 年 1 月住了 4 晚

8/10 不錯哦

Robin,Honolulu

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The parking was ok and had to use the unpaved overflow parking. The bathrooms did not have any hanging places and towel racks for the towels and also clothes when we are in the bathroom. Room also did not have closet space for hanging clothes or a decent dresser for clothes, etc. These were the main complaints or shortcomings. Maybe it is still new and needs to put these items in the room.
於 2024 年 5 月住了 6 晚

8/10 不錯哦

Jazel,Spring

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We booked this room for its low cost for 3 nights as we were visiting Guam for a funeral. We enjoyed this property as it was clean, quiet, and staff was very attentive. There is some construction on the outside, the pics online is what you see, and the inside (bldg or room) does not smell. The bed was comfy and clean (everything is white!). We booked the two twin beds (2 adults and a 4yo) no kitchen. It was a small room but it was good enough for us. TV, mini fridge, chairs, safe, and desk in room. They provide all the bathroom amenities from cotton balls to shampoo. Room wasn’t serviced if your luggage is open or some items are left out, which was fine, they at least took out the trash and replaced towels. There was a walk in shower that I felt made the bathroom wet, we had the mat that caught most of the water. We would stay here again, may get a bigger room if we stayed longer.
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Sho

喜歡:整潔度和員工素質
於 2024 年 4 月住了 3 晚
Hotel Tano 於 2024年4月8日回覆
Hafa Adai Sho,Thank you for your feedback!

8/10 不錯哦

yoshifumi

喜歡:員工素質
とてもスタッフの対応が良かったです。 コインランドリーも出かける時に声を掛けたら乾燥までしてくれて部屋に入れてくれていました。
於 2024 年 4 月住了 4 晚
Hotel Tano 於 2024年4月8日回覆
Hafa Adai Yoshifumi,Thank you for your review and recognition of our staff's customer service.We look forward to the opportunity to welcoming you back to our hotel.

8/10 不錯哦

Hagen,Sleepy Hollow

商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
Recently renovated business hotel. They are still doing work and the outside needed finishing but inside all was nice. Great value, comfortable beds and excellent gym.
於 2024 年 3 月住了 3 晚
Hotel Tano 於 2024年4月8日回覆
Hafa Adai Hagen,Thank you sincerely for taking the time to share your thoughts with us through your review. Your feedback is invaluable to us, as it helps us to continuously enhance our services and facilities.We are delighted to hear that you found positive aspects of our hotel during your recent stay, such as the comfortable beds and fitness center. It's always heartening to know that our efforts to provide a memorable experience are being noticed and appreciated by our guests.As part of our commitment to delivering excellence, we are currently undergoing renovations to further elevate the quality of our accommodations and amenities. We are confident that these enhancements will contribute to an even more enjoyable stay for our future guests.Once again, thank you for your review and for choosing to stay with us. We genuinely hope to have the pleasure of welcoming you back in the near future, so you can experience firsthand the improvements we have made.

8/10 不錯哦

Shreelal

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very new and well appointed rooms and spacious property. But construction is yet on and there is no restaurant on site (but plenty nearby). Surrounding area a bit run down
於 2024 年 3 月住了 1 晚
Hotel Tano 於 2024年4月8日回覆
Hafa Adai Shreelal,Thank you for sharing your recent experience with us. We greatly value your feedback and take it seriously as we continuously strive to improve our guests' experiences.We're thrilled to hear that you found our rooms to be new, well-appointed, and spacious. Providing comfortable accommodations is a top priority for us, and we're delighted that you enjoyed your stay in this aspect.Regarding the ongoing construction, we apologize for any inconvenience this may have caused during your visit. We understand that construction can be disruptive, and we're working diligently to minimize its impact on our guests. We're confident that the renovations underway will result in an even more enjoyable experience for our guests once completed.We also appreciate your feedback regarding the absence of an in-house restaurant. While we do not currently have one, we are fortunate to be surrounded by many dining options in the area. Once again, thank you for taking the time to share your thoughts with us. Your feedback is invaluable as we work towards providing exceptional experiences for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

6/10 一般般

KANA

不喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Hotel Tano 於 2024年3月26日回覆
Hafa Adai Kana,Thank you for leaving us a review.We would love to hear how we can improve. Please feel free to reach out to us directly!

8/10 不錯哦

Mori

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Hotel Tano 於 2024年3月25日回覆
Hafa Adai Mori,Thank you for taking the time to leave us a review!

8/10 不錯哦

SAKUMA

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
夜中工場?があってたのかうるさい日があったのが残念です。帰りのタクシーは行きのタクシーが、割引にしてくれると言ってたが、早朝だったためしてくれず高かったので、ホテルの人が気を利かせ安くして送ってくれて良かったです。スタッフは優しかったです。
於 2024 年 3 月住了 3 晚
Hotel Tano 於 2024年3月25日回覆
Hafa Adai Sakuma,We do not conduct any construction or renovations during the night time. Should you have any noise complaint during your stay, please feel free to inform our front desk staff so that we may address and resolve the issue.Thank you for recognizing our front desk staff's customer service.

10/10 有夠讚

Shirley

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful customer service. Everyone from Front Desk to Housekeeping to the Bell Man were welcoming and friendly. The vibe is cook with beautiful minimalist aesthetics. Loved the comfortable beds and pillows and especially the mini freezer and fridge in the room.
於 2024 年 3 月住了 1 晚
Hotel Tano 於 2024年4月8日回覆
Hafa Adai Shirley,Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are thrilled to hear that you had a wonderful stay at our hotel.We are delighted that you found our customer service to be exceptional. Providing a warm and welcoming atmosphere for our guests is at the heart of what we do, and we're thrilled to hear that our team members, from the Front Desk to Housekeeping to the Bellman, left a positive impression on you.It's fantastic to know that you enjoyed the atmosphere of our hotel with its aesthetics. We believe in creating a comfortable environment for our guests to relax and unwind, and we're glad to hear that you appreciated it.We're also pleased to hear that you found the beds and pillows comfortable. Quality sleep is essential for a great stay, and we're glad we could provide you with a restful experience. Additionally, we're delighted that the amenities in your room, including the mini freezer and fridge, met your needs and added to your overall comfort.Your satisfaction is our top priority, and your feedback serves as encouragement to continue delivering exceptional service to all our guests.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 有夠讚

takao

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good as expected
於 2024 年 3 月住了 4 晚
Hotel Tano 於 2024年3月17日回覆
Hafa Adai Takao,Thank you for your review and we are glad to hear we met expectations. We look forward to welcoming you to our hotel again in the future!

10/10 有夠讚

Nathan

喜歡:整潔度、員工素質和住宿環境和硬體
Loved the suite at the hotel very spacious highly recommend right in the heart of Tumon
於 2024 年 3 月住了 2 晚
Hotel Tano 於 2024年3月12日回覆
Hafa Adai Nathan,Thank you for your review and recommendation!We look forward to the opportunity to welcome you back to our hotel.

10/10 有夠讚

Lucy

情侶出遊, 商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
Located in Downtown Tamuning/Tumon and walkable to nearby shopping/eateries. Wide hallways, no carpets, and comfortable bed and clean bathroom. Very pleasant stay.
於 2024 年 3 月住了 2 晚
Hotel Tano 於 2024年3月10日回覆
Hafa Adai Lucy,Thank you for leaving us a review!Your encouraging words inspire us to continue delivering excellent service, and we can't wait to welcome you back again during your next travel to Guam!

10/10 有夠讚

Denise

The cleanliness, customer service, pool, beds were great as well as the towels.
於 2024 年 3 月住了 2 晚
Hotel Tano 於 2024年3月10日回覆
Hafa Adai Denise,Thank you for taking the time to leave us a review.Your positive comments have been shared with the Hotel Tano team. We look forward for the opportunity to welcome you back to the hotel!

6/10 一般般

seong sam

喜歡:員工素質
於 2024 年 2 月住了 3 晚
Hotel Tano 於 2024年3月5日回覆
Hafa Adai Seong Sam,Thank you for your review!

10/10 有夠讚

YOICHI

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2024 年 2 月住了 3 晚
Hotel Tano 於 2024年3月4日回覆
Hafa Adai Yoichi,Thank you for taking the time to leave us a review.Your feedback is appreciated!

6/10 一般般

Kenichiro

喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
Shower water not to be hot. シャワーのお湯が出なかったので寒かったです。
於 2024 年 3 月住了 1 晚
Hotel Tano 於 2024年3月4日回覆
Hafa Adai Kenichiro,Thank you for your review and we apologize for the inconvenience you experienced.During your next stay, please feel free to contact the Front Desk should you have any issues during your stay.

8/10 不錯哦

John,Brooklyn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
clean and tidy room responsive staff
於 2024 年 2 月住了 6 晚
Hotel Tano 於 2024年3月5日回覆
Hafa Adai John,Thank you for leaving a review and recognizing the cleanliness of our room and the attentiveness of our staff.We hope to have the opportunity to welcoming you back to our hotel!

10/10 有夠讚

Macfame

商務旅客, 團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel was still undergoing renovations. But overall it was a pleasant stay.
於 2024 年 2 月住了 13 晚
Hotel Tano 於 2024年3月4日回覆
Hafa Adai Macfame,Thank you for your review!We look forward to welcoming you again to our hotel in the future to showcase to you the improvements made.

8/10 不錯哦

Jeremy

於 2024 年 2 月住了 5 晚
Hotel Tano 於 2024年2月23日回覆
Hafa Adai Jeremy,Thank you for your review!

6/10 一般般

Taeyun

於 2024 年 2 月住了 2 晚
Hotel Tano 於 2024年2月23日回覆
Hafa Adai Taeyun,Thank you for your review.

10/10 有夠讚

Sandra

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The staff was very friendly
於 2024 年 2 月住了 2 晚
Hotel Tano 於 2024年2月23日回覆
Hafa Adai Sandra,Thank you for your review and recognition of our staff's customer service.

8/10 不錯哦

Mayu

親子旅遊
喜歡:整潔度和員工素質
駐車場が宿泊者専用でなく、近隣のレストラン利用者に占領されて、駐車にかなり時間がかかった。少なくとも、ホテル前の駐車場は、宿泊者専用にすべき。ホテルスタッフも何も助けてくれなかった。
於 2024 年 2 月住了 3 晚
Hotel Tano 於 2024年3月4日回覆
Hafa Adai Mayu,Thank you for your review and we apologize for any inconvenience you've experienced.We have security on site to direct parking and traffic.

8/10 不錯哦

?

喜歡:整潔度和員工素質
於 2024 年 2 月住了 4 晚
Hotel Tano 於 2024年2月23日回覆
Hafa Adai valued guest,Thank you for your review.

10/10 有夠讚

Michael

喜歡:員工素質、住宿環境和硬體和客房舒適度
Modern and nice!
Was just in town for an overnight. The front desk was friendly and scheduled a taxi for me in the morning. The room was very nice, clean and updated. The lobby seemed like it was under renovation but didn't cause any noise. I asked for a wake up call and don't think that I received it, maybe I was in the shower when they called...
於 2024 年 2 月住了 1 晚
Hotel Tano 於 2024年3月4日回覆
Hafa Adai Michael,Thank you so much for taking the time to share your feedback with us!Your honest feedback is appreciated and we hope to welcome you back for an even more seamless experience with us in the future!

10/10 有夠讚

Kyoichi,Adachiku

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 2 月住了 3 晚
Hotel Tano 於 2024年2月12日回覆
Hafa Adai Kyoichi,Thank you for your review!

6/10 一般般

Kaoru

不喜歡:員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Hotel Tano 於 2024年2月12日回覆
Hafa Adai Kaoru,Thank you for your review!

10/10 有夠讚

RINTARO

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
とても快適に過ごすことができました!スタッフの方々もとても親切でした!ホテルステイやホテルのプールでゆっくりすることが目的ではなく、ショッピングや飲食店、ビーチを一日中楽しむのであれば、他のホテルと比較して安くて綺麗なのでとても良いと思います!
於 2024 年 2 月住了 3 晚
Hotel Tano 於 2024年3月4日回覆
Hafa Adai Rintaro,Thank you for leaving a review and sharing your experience with us!We look forward to welcoming you back again.

10/10 有夠讚

Christina,Philadelphia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Family run, recently renovated, clean and comfortable. They offer pickup from the airport for a reasonable fee (for Guam). I had an early morning departure which they gladly accommodated. There are some renovations being made to the courtyard and entrance. The staff are very welcoming and accommodating. Highly recommend.
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Keita

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was satisfied with the convenient location
於 2024 年 2 月住了 2 晚
Hotel Tano 於 2024年2月7日回覆
Hafa Adai Keita,Thank you for your review!

6/10 一般般

hae seung

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The room was comfortable but there were constructions everywhere in and out of the building. It did not look like it was ready to start the business yet but they did.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Brenda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Under Renovation as of Jan 2024. There were signs of construction in the parking lot and around certain areas of the property. The rooms were clean and the beds were comfortable. The shower room has no door and so water tracks into the main bathroom and on the bathroom door. There’s a towel for the floor for convenience. Located in central Tumon, this hotel is a convenient walk or drive to amazing shopping and restaurants. A lobby bar or cafe in the hotel would be a bonus when the renovation is complete.
Hotel Tano 於 2024年3月4日回覆
Hafa Adai Brenda,Thank you for taking the time to leave us a review!Your honest feedback helps other travelers when booking accommodation for their travel.We look forward to welcoming you to the hotel again in the future to showcase you improvements made throughout the hotel.

8/10 不錯哦

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Hotel Tano 於 2024年2月7日回覆
Thank you for your review!

10/10 有夠讚

Jhoanna Marie Noche

於 2024 年 1 月住了 2 晚
Hotel Tano 於 2024年1月30日回覆
Hafa Adai Jhoanna,Thank you for leaving us a review!

8/10 不錯哦

Jhett

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It was my 2nd stay in this hotel. I was hoping that there would be towel hooks in the bathroom but still none. I also hope that there would be a cafe to order some food and drinks from.
於 2024 年 1 月住了 4 晚
Hotel Tano 於 2024年1月30日回覆
Hafa Adai Jhett,Thank you for taking the time to leave us a review!Your suggestions have been heard; we are looking to install towel racks on all bathroom.Thank you again and we look forward to welcoming you to our hotel again in the future.

8/10 不錯哦

Douglas R Ng,Newport News

喜歡:整潔度和住宿環境和硬體
Staff not much knowledgeable to help tourists
於 2024 年 1 月住了 3 晚
Hotel Tano 於 2024年1月30日回覆
Hafa Adai Douglas,Thank you for leaving us a review.Your comments are valuable as it helps us improve where necessary.We hope to see you again amongst our future reservations!

8/10 不錯哦

Takashi

於 2024 年 1 月住了 1 晚
Hotel Tano 於 2024年1月30日回覆
Hafa Adai Takashi,Thank you for leaving us a review!

10/10 有夠讚

Tina

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Hotel Tano 於 2024年1月16日回覆
Hafa Adai Tina,Thank you for your review!

10/10 有夠讚

Paula

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and the shower was nice
於 2024 年 1 月住了 1 晚
Hotel Tano 於 2024年1月16日回覆
Hafa Adai Paula,Thank you for your review!

8/10 不錯哦

Brian

商務旅客
喜歡:員工素質和客房舒適度
不喜歡:住宿環境和硬體
於 2024 年 1 月住了 1 晚
Hotel Tano 於 2024年1月16日回覆
Hafa Adai Brian,Thank you for your review!

10/10 有夠讚

yessenia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and good location. Friendly staff.
於 2024 年 1 月住了 1 晚
Hotel Tano 於 2024年1月16日回覆
Hafa Adai Yessenia,Thank you for your review!

8/10 不錯哦

Fujii

團體旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
フロントの接客はとても良かったです。部屋も清潔ですが、シャワーのお湯が出ない時がありました。
於 2024 年 1 月住了 3 晚
Hotel Tano 於 2024年1月16日回覆
Hafa Adai Fujii,Thank you for your review!

10/10 有夠讚

mayako

於 2024 年 1 月住了 4 晚
Hotel Tano 於 2024年1月16日回覆
Hafa Adai Mayako,Thank you for your review!

6/10 一般般

Kyungmin

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Tano 於 2024年1月16日回覆
Hafa Adai Kyungmin,Thank you for your review!We would love to hear how we can improve; please feel free to contact us!