we came to this hotel and stayed Jan 29 to Feb 01.
when we checked into the hotel, the person at the desk gave us our keys and directed us to our room.
we get to the room and we notice it is cold in the room and thermostat does not work. I called the front desk and they sent someone up to fix the heat, they said they fixed it and it should all be ok. the weather was ok that day and we didn't use it much. on Saturday it was very cold, and the heat went out during the night, the room was freezing. they again sent someone up to the room to fix heat. again they looked at furnace and said it was all good. in reality they didnt fix anything, the furnace was overloaded somehow and tripping the circuit breaker. all they did was flipped the breaker back and said it was going to be good. not really, we were out of the hotel and came back late that day and was not working again.
i found the breaker myself and flipped it on and got it working for the night.
I complained again the next morning and they said the would help me out and take off the amemites fee off the bill. i had no idea what this even was, because it was not mentioned to me when i checked in.
i had prepaid for this trip, and had spent hundreds of dollars at this hotel already that weekend.
i would not recommend this hotel, due to the multiple issues we had, heat not working, staff that is untrained, and service staff that is unskilled on mechanical repairs.
