Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management

Thank you for sharing your review regarding your stay at Extended Stay America - Tampa - Airport - Spruce Street. We are glad to know our proximity to the airport was convenient to your needs and that you enjoyed your comfortable room. Having said that, I am sorry for not meeting all of your expectations in regard to our grab-and-go breakfast and have shared it with my food & beverage team for any future improvements. We hope this didn’t overshadow your otherwise positive visit and that you will choose us again in the future. Sincerely, General Manager

Dear Dorothy, Thank you for sharing your feedback with us. We appreciate your kind comments about our efficient and friendly reception team and the cleanliness of your room. We apologize for any confusion with our signage and appreciate your feedback on this matter. We will work on improving our external signage to make it more prominent and easily recognizable. Your satisfaction is important to us, and we hope to welcome you back for a more seamless experience in the future. Thank you for choosing Extended Stay America.Sincerely,Hotel Management

Dear Michele, Thank you for your valuable feedback and for choosing to stay with us. We're delighted to hear that our staff contributed positively to your experience. However, we apologize for any inconvenience caused by the noisy refrigerator and neighboring guests. Your comments will be shared with our team to address these issues. We're pleased that our proximity to the airport was convenient for your travels. We hope to welcome you back for a more restful stay in the future. Safe travels!Sincerely,Hotel Management

Dear Jonathan, Thank you for your feedback and for choosing to stay with us. We're glad you appreciated our convenient location near the airport. We value your input regarding breakfast service and housekeeping frequency, and we will use it to improve our offerings. Your satisfaction is important to us, and we hope to enhance your experience during future visits. We appreciate your business and look forward to welcoming you back.Sincerely,Hotel Management

Dear Claudio, Thank you for your continued loyalty and positive feedback about Extended Stay America! We're thrilled to hear that you've had consistently pleasant experiences during your visits. Providing a clean, safe, and convenient stay is our priority, and we're delighted that our location and amenities have met your expectations. Your compliments regarding our staff's professionalism and friendliness mean a lot to us, and we'll be sure to pass them along. We look forward to welcoming you back for another excellent stay in the future!Sincerely,Hotel Management

Dear Kassie, It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. While we review the situation, please accept our apologies for the trouble you had due to this. Please connect with the hotel directly for further assistance. Our entire team would love you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback on the convenience of the location near the airport.Sincerely,Hotel Management

Dear Judith, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all our guests; therefore, we hope you will have a pleasant stay. It is our pleasure to host you, and we look forward to your next visit with us.Sincerely,Hotel Management

Dear Bernard, Thank you for reviewing our hotel. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

Dear Courtney, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Roy, Thank you for staying with us and sharing your experience. We appreciate your feedback regarding areas where we could improve. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management

Dear Nathan, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Edward, We sincerely apologize for the challenges during your stay. The miscommunication regarding your reservation and the inconvenience with the air conditioning are regrettable. Your experience does not reflect the standard of service we aim to provide. Please be assured that we take your feedback seriously and will address the issues raised to prevent similar occurrences in the future. We appreciate your understanding and patience, and we hope to have the opportunity to regain your trust in the future. If there's anything more you'd like to share, please feel free to reach out to our customer service team.Sincerely,Hotel Management

Dear Samuel, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize for the lack of hospitality and the cleanliness issue you encountered. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. We deeply value providing considerate and attentive service to our guests; therefore, it is disappointing to learn of the issues you experienced with one of our front desk associates during check-in, and we apologize for any inconvenience caused. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Preetam, Thank you for staying with us and sharing your review. We apologize for your suite not being up to your expectations and for the inconvenience caused by moving to a new room after your arrival. We strive to maintain high standards of cleanliness and comfort, and we are sorry that we fell short in this instance. Your feedback is important to us, and we will promptly address the issues to ensure our guests have a comfortable stay. We hope you will consider giving us another chance to provide you with the relaxing holiday you deserve.Sincerely,Hotel Management

Dear Gail, Thank you for being our guest. We are sorry for the disappointment with the bathroom condition and the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Your remarks about the breakfast are shared with the Brand Leaders for improvement. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Nathan, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our suites needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Jenny, Thank you for being our guest and for reviewing your experience at our hotel. It's so nice to know we exceeded your expectations. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our front desk associate. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Guest, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. While we are pleased that you loved our proximity to the airport and the value of your stay, we apologize for not living up to your expectations regarding the condition of our property. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Katrina, Thank you for your kind words. It was a pleasure to read that our front desk associates took excellent care of you during your time with us. We will enjoy sharing your compliments with our devoted staff. Thank you again; we look forward to your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Njeri, Thank you for your recent stay at our hotel. It is disappointing to read your feedback, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we will address this with our staff at the front desk for appropriate action. We hope you will give us another chance to show you our commitment to great experiences. Sincerely,Hotel Management

Dear Michael, On behalf of our team at Extended Stay America, thank you for the review. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. Please know your concerns will be shared accordingly with the appropriate individuals. We enjoyed having you and hope to continue being your hotel of choice whenever you return to the city.Sincerely,Hotel Management

Dear Zantwann, We appreciate you choosing Extended Stay America for your recent visit to the area. We are glad you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Jorge, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Such an instance is not the impression we want our guests to think of us. Moreover, we are sorry for the inconvenience caused by the guests hanging out in the parking lot. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Rozita, Thank you for taking the time to write a review of your stay. We apologize for the inconvenience caused during check-in. The lack of responsiveness of our staff and the condition of our hotel you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Anthony, Thank you for your review! We're thrilled you encountered great people at Extended Stay America. Our team takes pride in providing excellent service to our guests, and we're glad they made a positive impression on you. We appreciate your kind words and look forward to serving you again on future visits!Sincerely,Hotel Management

Dear ricardo, Thank you for sharing your feedback about your stay at Extended Stay America. We apologize for any inconvenience caused by the lingering cigarette odor in your room. We strive to maintain a smoke-free environment and will address this issue with our housekeeping team to ensure a thorough inspection and deodorization of the room. We appreciate your understanding, and we hope to have the opportunity to provide you with an improved experience during your next visit.Sincerely,Hotel Management