We booked this hotel due to it having two full beds and a sleeper sofa. We had 5 adults and 1 child to accommodate. The check in receptionist was extremely rude and seemed bothered that we were checking in. She stated several times that she had been playing “musical chairs” with rooms because they had several rooms that couldn’t be booked because they hadn’t been cleaned. When we got to our room it was missing the sleeper sofa. I went back to the desk to request another room explaining that we needed another bed. Again, the front desk clerk was rude and said they were completely booked and she could give me blankets to sleep in the hardwood floor or she could give me a refund and we could go somewhere else. At this point it was past 1:30 in the morning and we had drove 12 hrs to get there and we only needed the one night. I asked if we could get a sofa or a mattress from one of the sofas in a room that hadn’t been cleaned and she refused. We got a partial refund from Expedia for the inconvenience, but the hotel refused to accommodate us in any way. We ended up pushing the two beds together and sleeping that way for 4 hrs. We then got up to get the “breakfast” that was included, and all that was available was instant oatmeal packets, hot water, and cold coffee. It was still early when my husband went down and so he asked if there was more getting put out. The morning shift front desk clerk told him no, that this is what a continental breakfast consists of.