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埃爾威卡拉水上公園渡假村的評分

4 out of 5
埃爾威卡拉水上公園渡假村
42 Km Nuweiba-Taba, Taba Heights, South Sinai Governorate

評論

7.8

不錯哦

10 分，有夠讚；31 則評論中有 12 則" "
8 分，不錯哦；31 則評論中有 11 則" "
6 分，一般般；31 則評論中有 3 則" "
4 分，不太好；31 則評論中有 2 則" "
2 分，很糟糕；31 則評論中有 3 則" "

7.6/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.2/10

住宿環境和硬體

評論

2/10 很糟糕

Wai Lan

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Harassment, suspect of taking away my cellphone du
Very bad experience. 1. I heard that there were two German women were stabbed in a resort in South Sinai When I arrived the resort. 2. The restaurant manager asked me to have a drink in the hotel room, that is absolutely harassment for a female guest, and very offensive, very impolite, I refused. He ordered a waiter to stop me taking water from the water machine but other guests can have food, soft drink, coffee and tea. I was scared too, very scared. 3. When I was talking to the receptionist for arranging a taxi or hotel Limousine to the border, my Cellphone disappear. Strand beach resort told me that my cellphone is with that receptionist. The receptionist refuses pay on line but insist an international money transfer by wires, China control the foreign currency export. This is the only way the hotel accept. it is the 22nd date, they still refuse to return my cellphone back. I am very upset.
於 2017 年 7 月住了 1 晚
Dear Wai Lan Please note that we did not take your phone, we have your phone, you have left it behind and asked us to send it by courier where you refused to pay the courier company or deposit the money in our account to pay for you. Also, regarding the other experience mentioned, we have a lot of correspondence from your side where you thanked us for having such a wonderful stay, Rest assured that your phone is safe with us until you pay the courier fees. Thank you

2/10 很糟糕

真實旅客

喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
My cellphone was took away
My cellphone was took away when I was calling a taxi/Limousine for an hour (From 4:30 - 5:30pm), they did not return to me after 22 days. My cellphone is with them now.
於 2017 年 7 月住了 4 晚
Dear Maam, Please note that your phone was not took away and you have left it at our resort, We have a lot of correspondence, from your side that, proves that you have left your phone and it is with us , where we have asked you to pay the courier company and you have refused to pay, that is why the hotel still has your phone in our safe. Thank you

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very super place I can only recommend for relaxation!
於 2020 年 1 月住了 7 晚
GR El Wekala 於 2020年2月4日回覆
Dear Valued Guest, thank you so much for such a great review! We shall we awaiting for your next arrival!

10/10 有夠讚

Fieger

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
GR El Wekala 於 2020年1月27日回覆
Dear Valued Guest, thanks a million for your review! We are very glad to know that you have enjoyed your stay, and will await for your next arrival!

4/10 不太好

Irma

不喜歡：整潔度、員工素質和住宿環境和硬體
Never again to Taba Eights!
The place looks like an abandoned movie set. The room was fine, but dirty. When I stepped into the shower it was full of sand brought from the beach probably from the previous occupiers. One sink tap was leaking and flooding all the bathroom top. Breakfast was acceptable, but the food was not very tasty and drinks terrible. The hotel beach was awful, rubbish everywhere and probably the only place all along the cost with no reef. I went there only one day and a poor camel stayed tied down (neck to front legs), unable to stand up, for hours. The only positive thing is people at the reception desk, all very kind and helpful. I felt a bit sorry for them. Taba Heights is located in the middle of nowhere and there is no transport to go and visit places outside of it unless you pay an awful amount of money and use the internal travel agent. We left the second day....
於 2019 年 11 月住了 11 晚
GR El Wekala 於 2019年11月27日回覆
Dear Irma, thank you for sharing your experience with us. We are deeply saddened that you did not find the destination as expected; thank you for your nice words about the reception staff - indeed, our team is trying their best to make you satisfied and supported by any matters. Our destination and resort are constantly developing, so we hope to have a chance to welcome you once again next season to change to impression and provide a wonderful stay!

10/10 有夠讚

Rastislav

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good
於 2019 年 10 月住了 7 晚
GR El Wekala 於 2019年11月24日回覆
Thanks a lot, dear Rastislav! We are very glad to know that you have enjoyed your stay, always welcome back on your next vacations!

10/10 有夠讚

Yelena

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 2 晚
GR El Wekala 於 2019年10月29日回覆
Dear Yelena, thanks a million for the top rating! We are so glad to know that you have enjoyed, and will be awaiting for you to come back again and again!

8/10 不錯哦

GALI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Harpaz family vaction
Hello everyone we enjoyed the hotel in our holiday .. from the reception at the front desk Dear Mr. Alex , the staff and entertainment to the last staff all was very nice and want to help .. The pool was pleasant and the activities varied .. Except for the food which was not so delicious .. We would love to recommend the hotel For any family that want to spend quality time together .. Thanks again for the wonderful hospitality. The Harpaz family
於 2019 年 10 月住了 4 晚
GR El Wekala 於 2019年10月24日回覆
Dear Gali, thanks a million for your nice review, we are so glad to heat that you have enjoyed it with our staff, services and for recommending our resort! Your notices regarding the food are very well received and we promise to work on improvements of the menu and taste. It was a great honor for us to welcome you at our resort and we strongly hope to welcome you again very soon!

8/10 不錯哦

真實旅客

The beach was excellent..the food wasn't good and the staff as well
於 2019 年 10 月住了 3 晚
GR El Wekala 於 2019年10月20日回覆
Thanks a lot for the review! We are glad you have enjoyed your time at the beach! Our chefs are currently working on the menu improvements, so welcome back at any time to enjoy to the maximum!

8/10 不錯哦

AndrewNicholas，London ... UK

情侶出遊
喜歡：員工素質和設施服務
Everything was fine except the drinks situation, to not serve drinks without ice ... is a big No No, They have to address this situation ASAP,
於 2019 年 10 月住了 2 晚
GR El Wekala 於 2019年10月20日回覆
Dear Andrew, thank you for your nice review, we are glad you found everything fine, and we are thankful for your notice regarding the ice - indeed, there was an issue, and it has already been completely solved! We shall be awaiting for your next arrival to our resort on your next vacation!

6/10 一般般

DAVID DUDU NAHARI

喜歡：員工素質
不喜歡：整潔度和客房舒適度
There is no internet reception in the rooms area. There is no water flow in the shower and the shower was not clean... The staff attitude was excellent and caring..
於 2019 年 9 月住了 2 晚
GR El Wekala 於 2019年10月10日回覆
Dear David, thank you for having taken you time to review your stay with us. We regret to know that your stay did not reach your expectations in all the matters, however glad that you have liked some services and staff. Thank you for your notices, be sure they are passed to responsible departments to improve. Best Regards, Hotel Management.

8/10 不錯哦

Yaarit

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2019 年 9 月住了 4 晚
GR El Wekala 於 2019年10月10日回覆
Dear Yaarit, thank you for such a nice review! We are glad you have enjoyed and strongly hope to welcome you once again on your next trip!

10/10 有夠讚

Inna

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 3 晚
GR El Wekala 於 2019年10月10日回覆
Dear Inna, thanks a million for reviewing your stay! We are very happy that you have enjoyed and we all hope to welcome you once again on your next trip!

8/10 不錯哦

真實旅客

於 2019 年 9 月住了 1 晚
GR El Wekala 於 2019年9月21日回覆
Dear Valued Guest, thank you so much for the rating! You are always welcome back to our resort on your next vacation!

2/10 很糟糕

真實旅客

親子旅遊
不喜歡：整潔度、員工素質和設施服務
treatable experience. very bad food. the hotel was over booked and not ready for this kind of amount of guest. we left the hotel the day after we got there after 50 min waiting for table at the restaurant morning and launch.the beach is 15 min driving by buss. drinks was very bad. no ice.
於 2019 年 8 月住了 5 晚
GR El Wekala 於 2019年8月26日回覆
Dear Valued Guest, Thank you for having taken your time to review your stay with us. We are deeply sorry to know that your stay did not match your expectations. Indeed, serving during the high season could be a tough challenge. We are sad to hear that you were even not satisfied by our staff that tried the best in the formed situation and offered you the possible maximum to create satisfaction despite your respectful decision to leave. As well, kindly notice that although the resort is indeed not located at the first line, we provide a free of charge shuttle service every half an hour that brings a guest to the beach in just a few minutes. We strongly hope you will consider visiting our resort once again at another season, so we have a chance to completely change your impression and let you enjoy your vacation. Please contact the resort to arrange a stay.

8/10 不錯哦

Liron

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent vacation 🌏
Really nice place, we got upgrade to pool view room, we was two couples of friend, everything was good, we enjoy from the pool, and from the animation team, and from the local shops in the resort.
於 2019 年 8 月住了 2 晚
GR El Wekala 於 2019年8月24日回覆
Dear Liron, thank you for sharing your experience! We are really glad to know you have enjoyed, and we all strongly hope to greet you again very soon!

10/10 有夠讚

ofer

喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
於 2019 年 8 月住了 2 晚
GR El Wekala 於 2019年8月21日回覆
Dear Ofer, thank you for your nice review! We are glad you have enjoyed and strongly hope to welcome you once again on your next trip!

8/10 不錯哦

真實旅客

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
The hotel personnel is very nice, everything works quite well and at the same time you can notice that renovations are need. Anyways it is a great offer for the price! Unbeatable!
於 2019 年 8 月住了 5 晚
GR El Wekala 於 2019年8月18日回覆
Thank you for such a nice review! We are very glad to know you have enjoyed, and strongly hope to welcome you once again on you next trip, to provide a 5/5 service, and deserve an appropriate score from you ride!

10/10 有夠讚

yahav

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
great service
great service food is ok
於 2019 年 8 月住了 3 晚
GR El Wekala 於 2019年8月16日回覆
Dear Yahav, thanks a million for your beautiful review! We all shall be awaiting for your on your next vacation!

10/10 有夠讚

Ehab

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Alex GR 於 2019年8月13日回覆
Dear Ehab, thank you for your wonderful review! We are very happy to know you have enjoyed! Always welcome back to El Wekala Resort on you next vacations. Best Regards, Hotel Management.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 7 月住了 1 晚
Online Reputation 於 2019年8月2日回覆
Dear our guest, Thank you for your positive rating. it was a great pleasure to have you with us and we sincerely hope to welcome you back soon. With warm regards, El Wekala management team

8/10 不錯哦

Laszlo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 3 晚
Guest Relation 於 2019年4月26日回覆
Thanks for your rating, hope to see you again

8/10 不錯哦

Nadia

喜歡：整潔度、員工素質和客房舒適度
Fajny obiekt dla rodziny!
Bardzo fajne miejsce, okolica ok. Obsługa naprawdę przemiła!!! Mogę z czystym sumieniem polecić normalnym i nie zbzikowanym turystom na tle All inklusive.
於 2019 年 1 月住了 4 晚

10/10 有夠讚

真實旅客

商務旅客, 團體旅遊
喜歡：整潔度
Needs to make the room more enjoyable. Food very bad. No coffee or tea anywhere. Worst quality.
於 2019 年 1 月住了 1 晚
Hotel Management 於 2019年1月11日回覆
Dear Valued Guest, thank you for having taken you time to review your stay with us. We regret to know that your stay did not reach your expectations. Thank you for your notices, be sure they are passed to responsible departments to improve. Best Regards, Hotel Management.

6/10 一般般

真實旅客

商務旅客, 團體旅遊
不喜歡：整潔度
Food very bad. Not clean coffee machine. I can't find good food, i went to another hotel to find good food. Room does not have anything. Even they refused to give me the room i did reserve.
於 2019 年 1 月住了 1 晚
Hotel Management 於 2019年1月11日回覆
Dear Valued Guest, thank you for having taken you time to review your stay with us. We regret to know that your stay did not reach your expectations. Thank you for your notices, be sure they are passed to responsible departments to improve. Best Regards, Hotel Management.

10/10 有夠讚

Iliah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
My children and I had a WONDERFUL stay at this resort! The staff was super friendly and made our stay amazing! They were fun, caring, kind and became apart of our family! The room was great, with hot water and great water pressure. We also loved all the meals and especially the POOLS! My kids lived on the water slides and we spent all day there! The only disappointment was that there is no internet in the rooms, but they said that this will change in the coming weeks. Also, it was hard for me to get a strong connection in the lobby, but that’s no deal breaker! Also, it would have been nice the have channels on the TV for the kids to watch during down time since there was no internet in the room. But again, not a deal breaker! One more thing: steer clear AWAY from the beauty salon that is on property- the man who works there is a PERVRT and sexual harraser. Other than the few things mentioned, this place is perfect and I HIGHLY recommend it, and hope that our family can return on day!
於 2018 年 10 月住了 3 晚
El Wekala Aqua Park Resort Team 於 2018年11月8日回覆
Thank you liah for your review.We are excited to hear that your stay with us is up to your expectations and appreciate your compliments about food , room,water slides. At the same time we are sorry that some point did not meet your expectations.We are being working on your comments and are in the process of making WIFI and kids channels available in our guest’s rooms. We look forward to hosting you back soon.

10/10 有夠讚

Barbara

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Preis-Leistung unschlagbar
Es fahren regelmäßig Shuttle-Busse zum Stand und zwischen den Hotels, diese waren auch in der Regel pünktlich. Man kann auch laufen, es ist nur ein guter Kilometer zum Meer. Mir war es aber zu heiss, ich habe den Bus genommen. Die Entfernung zum Meer ist natürlich ein Nachteil im Vergleich zu den anderen Hotels. Dafür gibt es Uptown mehrere Restaurants zur Auswahl. Im Fying Carpet Restaurant zum Beispiel wurden mir jeden Abend super leckere vegane Speisen und Smoothies zubereitet, tolle, frische Salate usw., zu überaus fairen Preisen. Ich habe so ca. 6 - 7 Euro pro Tag für Dinner ausgegeben. Das ist inklusive Getränke wie frischen Säften und Bier. Mein Zimmer war tip-top und sehr ruhig. WiFi gibt es leider nur an der Rezeption im Wekala. Da bin ich lieber nach dem Baden in die Bar-Lounge im Strand Hotel um meine Mails zu checken. Da sitzt man gemütlicher und kann einen Cocktail schlürfen. Alles in allem kann ich das El Wekala in Uptown Taba Heights nur Empfehlen.
於 2017 年 10 月住了 6 晚
Thank you Barbara for your review We are so glad you have enjoyed your stay with us

4/10 不太好

Hilary

喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Sad days
Very quiet and no pool despite the pool clearly being advertised
於 2017 年 11 月住了 1 晚
Thank you Hilary for your review We are sorry to know that your vacation was below your expectations, we apologize for the inconvenience since we have some pool maintenance

10/10 有夠讚

Conrad，london

喜歡：員工素質、住宿環境和硬體和客房舒適度
a lovely hotel,stunning mountain veiws
the hotel was lovely the rooms were quite spacious but was not cleaned often the breakfast buffet was good but,dinner was a bit same same. the staff were quite friendly and very helpful. I would go again.
於 2017 年 8 月住了 6 晚
General Manager 於 2017年9月20日回覆
Thank you Conrad for having the time to review us We are so glad we could make your stay a nice one We look forward to having you back soon

6/10 一般般

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The bathrooms need a lot of work
The towels provided looks and feels like they came from a car wash. The towels were also very obviously frayed. No tissues in the tissue box holder. The only complimentary toiletry is a shower cap. The bathroom just did not look or feel clean.

8/10 不錯哦

George，Washington CC

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel, great watersports, excellent value for money
Great hotel, phantastic value for money. The only suggestion is that they might indicate things like the reception or parking a little better - we got lost before arriving!