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浣熊小屋的評分

2 out of 5
浣熊小屋
4515 Lakeshore Drive, Sylvan Lake, AB

評論

6.2
10 分，有夠讚；126 則評論中有 13 則" "
8 分，不錯哦；126 則評論中有 41 則" "
6 分，一般般；126 則評論中有 31 則" "
4 分，不太好；126 則評論中有 22 則" "
2 分，很糟糕；126 則評論中有 19 則" "

6.8/10

整潔度

6.8/10

員工素質

6.0/10

設施服務

6.0/10

住宿環境和硬體

6.0/10

環保程度

評論

10/10 有夠讚

Marie Jeziel

團體旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

4/10 不太好

FABRICIO，Calgary

情侶出遊
不喜歡：員工素質和設施服務
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Sheena

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

4/10 不太好

Chris

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
This property would be amazing if management would be a little better. The manager would turn off the Wi-Fi for some reason and you would need to go to the front desk to ask her to turn back on. Very strange!!
於 2023 年 9 月住了 2 晚
J 於 2023年9月18日回覆
We had a shaw cable Internet issue at that night. Sorry for inconvenience and thank you for staying with us.

6/10 一般般

Denise

不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Carol

喜歡：整潔度
於 2023 年 8 月住了 1 晚

8/10 不錯哦

enock

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not too bad
They charged us parking for the 2nd car. And refused free late checkout after 11am. We would have to pay hourly for any extra hour. Right by the lake. Everything else is ok for the price.
於 2023 年 8 月住了 1 晚

6/10 一般般

jennifer

於 2023 年 8 月住了 2 晚

4/10 不太好

Nadia

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
Great location but this place look really old, need update for sure. We could see outside trough the wall, beds and pillow really not comfortable, coffee really gross(they should promote hometown best coffee.. No fan in bathroom, no hood fan so it got really smoky in the room when i was cooking. Soap and shampoo was poor quality.
於 2023 年 8 月住了 1 晚
j 於 2023年8月11日回覆
You had a smoking room booked when you checked in and we changed it to non smoking with kitchen with no extra fee. It was been raining all day and you were not happy about it. Sorry, we can not do anything about weather.

4/10 不太好

Elly

不喜歡：員工素質、設施服務和住宿環境和硬體
Renter beware with this property. I’ll start by saying the location is great. We were in a pinch to find a place for the partial August long weekend due to another cancellation. Surprised to see availability beachfront but now know why. The property is dated and run down, uncomfortable furniture (holes in chairs, etc) and very limited resources in the room. The most frustrating part is the owners/people that work there. I am a very pleasant, professional person who was there with my child for a hockey camp - quiet and respectful. We had booked a room with one queen-sized bed and the person at check-in asked repeatedly if I wanted two beds - which I replied no. We checked into the room and on searching for the fridge (the furniture is not standard - it was not an obvious mini-fridge) discovered a murphy bed in a cupboard-looking wall piece. We did not use the murphy bed but did pull it back to check it out (looked sketch). Discovered when my credit card was posted I was charged extra and when I called to inquire, the person on the phone was very rude and said the bed was obviously used. I had read other reviews that had similar complaints - lots of hidden charges or charged for things that most hotels would include in their nightly stay. Just know that my recent experience was the same - whatever you paid is likely not what you will be billed at check out.
於 2023 年 8 月住了 2 晚
J 於 2023年8月9日回覆
We confirmed that the hider bed was unlocked and been used so that there was a double beds rate charged.

2/10 很糟糕

Tania

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Do not recommend, save your money, rooms are very outdated and smell like hangover, was charged an extra 80, seem like they will charge you for anything!!
於 2023 年 7 月住了 2 晚
J 於 2023年8月1日回覆
Your reservation was cancelled due to debit card and we do not do cash deposit here. But you came to property to check in and we made a exception for you guys. You chose a family smoking room Max occupied 2 adults and 2 children. There was 2 adults and 3 big children indian people and then you brought another 2 adults into your room not allowed. You have been charged addtional people charge at the check out. You left huge waste bag and foods everywhere. That is why we do not do cash deposit! No respect and responsible people.

4/10 不太好

Dominic

情侶出遊
不喜歡：設施服務和住宿環境和硬體
.
於 2023 年 7 月住了 2 晚

4/10 不太好

Joginder

不喜歡：整潔度、員工素質和住宿環境和硬體
It was right location but room was terrible, air conditioning didn't work, I had to open the windows. No cleanex tissues ( they said, they don't provide) washroom was so tight, hardly can shave or brush.
於 2023 年 7 月住了 1 晚
J 於 2023年7月25日回覆
Sorry for your experience. However, A/C is working fine. You just didn’t put cool mode properly. The cleanex was in the drawer.

6/10 一般般

Sandra

團體旅遊
喜歡：整潔度、員工素質和設施服務
The AC did not work properly in the room, made for some hot nights.
於 2023 年 7 月住了 2 晚
J 於 2023年7月25日回覆
Sorry to say that your room had no option for AC. It is written on room description from expedia.

10/10 有夠讚

Denis

於 2023 年 7 月住了 1 晚

4/10 不太好

Randal Sheldon，Edmonton

親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Excellent location. Close to beach, dining etc. Room and bedding was very dated, carpet very stained etc. Air conditioner didn’t work so it was consistently about plus 30 degrees in the room. I didn’t get a good night sleep the 3 nights we were there. We all left tired and irritable.
於 2023 年 7 月住了 3 晚
J 於 2023年7月14日回覆
The room you chose from expedia has no option for AC. There is only fan in the room and it is written on the description of room.Sorry for inconvenience.

6/10 一般般

Shauna

情侶出遊, 團體旅遊, 家庭旅遊, 親子旅遊
不喜歡：住宿環境和硬體
Location is fabulous but the rooms are rundown. A few easy renovations and better beds and the place would be amazing. Little expensive as well
於 2023 年 7 月住了 2 晚

2/10 很糟糕

Brittney

於 2023 年 6 月住了 1 晚

8/10 不錯哦

Marilyn

於 2023 年 6 月住了 1 晚

4/10 不太好

Sandra

情侶出遊, 商務旅客
不喜歡：整潔度和住宿環境和硬體
While checking in I was warned about several "rules". It felt like I was being accused of poor behaviour. Our room's furniture was in dire need of cleaning. Our party of two were given one bath towel, a hand towel and one facecloth. The dishes and cutlery were VERY dirty. The location is terrific, right across from the beach.
於 2023 年 4 月住了 1 晚

6/10 一般般

phil

於 2023 年 3 月住了 2 晚

8/10 不錯哦

Mat

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2023 年 2 月住了 1 晚

8/10 不錯哦

Jorge

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything good 👍
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Monika

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not much
於 2022 年 10 月住了 1 晚

8/10 不錯哦

Leah

於 2022 年 8 月住了 2 晚

4/10 不太好

Tatiana

情侶出遊
we booked this motel on the first line from the park .the photos do not match the room. its mast be a kitchenet that is not exist. the owner blame Expedia for wrong info
於 2022 年 8 月住了 2 晚

6/10 一般般

Jonathan

親子旅遊
Great location just across the road from the lake and beach. Also right for a few steps access to the hub of restaurants and evening vibes. That’s what you are paying for but the jury is out on whether that compensates for everything else that is lacking.
於 2022 年 7 月住了 2 晚

4/10 不太好

Loretta Rodriguez

於 2022 年 7 月住了 2 晚

2/10 很糟糕

bandb

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Only thing good was the location in the town
於 2022 年 7 月住了 2 晚

2/10 很糟糕

Tyler

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel called me at 950pm and told me if I dont check in by 10pm then i wont be able to check in. Long story short i paid for the hotel and slept in my truck..
於 2022 年 7 月住了 1 晚

8/10 不錯哦

Bailey

喜歡：整潔度
於 2022 年 7 月住了 2 晚

10/10 有夠讚

Maxim

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location, nice manager
於 2022 年 7 月住了 2 晚

8/10 不錯哦

Cameron

團體旅遊
喜歡：員工素質
The rooms are pretty basic, but that's to be expected for the low price. Decent enough, no major issues. The primary reason to stay here is the excellent location. Literally steps away from the beach, and within walking distance of all of the pubs and restaurants on the strip. Would definitely stay here again.
於 2022 年 7 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beach Hotel
While the hotel is dated it is clean and very convenient! Would stay again.
於 2022 年 6 月住了 3 晚

8/10 不錯哦

Shirley

情侶出遊
喜歡：員工素質
We had a nice view of the lake and could have gone out to sit on a bench if the weather had been better. There was a small kitchenette but it was not well equipped to do any cooking. The bed wad comfortable and the unit was clean.
於 2022 年 5 月住了 1 晚

2/10 很糟糕

Patricia

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Filthy carpet, burned sheet, stained coverlet. Microwave didn’t work.
於 2022 年 2 月住了 2 晚
j 於 2022年2月12日回覆
It was smoking room and the power was off due to using AC all day long.

8/10 不錯哦

Davin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not too shabby!
於 2021 年 11 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The property is very dirty, the carpets in the rooms are full of stains. Sheets are stained, pillows if you call them pillows are old and stained. Balcony is full of dirt and cobwebs
於 2021 年 8 月住了 2 晚
j 於 2021年9月10日回覆
You requested a smoking room and it is what it looks like. It is not dirty as you think of. People smoking in the room on the bed as you did and it remains some stain of smoke on the floor and beds. No complains about it.

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I was lucky to get a room in the top floor, right on the edge of the hallway...it made my direct view of the lake and the main tourist road totally incredible. Wish I could have stayed another 4 days.
於 2021 年 8 月住了 3 晚

8/10 不錯哦

Kerry

於 2021 年 7 月住了 3 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very basic, we didn't need much! Perfect right across from the beach!
於 2021 年 6 月住了 2 晚

6/10 一般般

Marina

於 2021 年 6 月住了 2 晚

2/10 很糟糕

Nathan

不喜歡：員工素質和住宿環境和硬體
於 2021 年 4 月住了 2 晚
j 於 2021年4月18日回覆
Your reservation was canceled and you didn't even stay.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I could park beside the door. The lake was across the street
於 2021 年 3 月住了 1 晚

2/10 很糟糕

Kyla，Edmonton

團體旅遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This motel is not worth your money!! Not only is it dirty and incredibly outdated, they will try and charge you for extras. They said we stole a towel from the room. The towels look like they have been there since the place first opened there is no way I would have used one let alone taken one. The showers were filthy, toilettes were awful, beds are rock hard, and to top it off they are rude! I had booked 3 rooms and one couple has Covid so we tried to cancel and they were going to charge us full price so we had to find someone else’s to use the room last minute. They then responded to our review on google saying “this review is BS and maybe we will learn”!!! POOR CUSTOMER SERVICE AND NOT WORTH YOUR MONEY
於 2021 年 1 月住了 1 晚
j 於 2021年1月18日回覆
You are the one who just checked out this morning with losing our bath towel and tried to ask to cancel the non refundable room due to covid-19 related. We found out everything was BS and hope you learn something today.

8/10 不錯哦

Michel

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
於 2021 年 1 月住了 1 晚

4/10 不太好

Adanech

家庭旅遊
不喜歡：整潔度
於 2020 年 9 月住了 1 晚

8/10 不錯哦

真實旅客

於 2020 年 9 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was dirty and they just informed me I would be charged an extra 100.00 for dog hair as a result of a blanket I brought in to the room
於 2020 年 8 月住了 1 晚
J 於 2020年9月2日回覆
Sneaking pet is not allowed.

10/10 有夠讚

Cindy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place
Perfect location right across from the beach. Can see the beach from your room. Hotel is older but had all the amenities needed. Kitchen had two burner, microwave, fridge and coffee maker with coffee supplied. Every thing was fine. Would definitely stay here again.
於 2020 年 8 月住了 1 晚
J 於 2020年8月31日回覆
Thank you for staying with us and hoping to see you again.