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雪梨美居飯店的評分

4.5 out of 5
雪梨美居飯店
818-820 George Street, Chippendale, NSW

評論

8.4

非常好

10 分，有夠讚；1008 則評論中有 445 則" "
8 分，不錯哦；1008 則評論中有 381 則" "
6 分，一般般；1008 則評論中有 120 則" "
4 分，不太好；1008 則評論中有 42 則" "
2 分，很糟糕；1008 則評論中有 20 則" "

8.6/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

Wing

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和設施服務
Excellent location, room was tidy and clean. Unfortunately the door connected to the room next to us was found to be unlocked, which was a serious mistake. And service was not up to standard - we required maintenance for the malfunctioning TV, but it’s still not fixed after almost a day. I feel doubtful towards the hotel’s rating after my stay.
Mercure Sydney 於 2024年3月26日回覆
Dear WingThank you for taking the time to tell us about your stay at Mercure Sydney.I appreciate you sharing your feedback, which we will review further. However, I am sorry that your experience did not meet your expectations; please allow me to apologise for this.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 不錯哦

Yu Ping

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 5 晚
Mercure Sydney 於 2023年9月16日回覆
Dear Yu PingThank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

6/10 一般般

KEI YING

於 2023 年 8 月住了 7 晚
Mercure Sydney 於 2023年9月17日回覆
Dear Kei YingThank you for taking the time to share your experience. through a rating.We hope to see you again one day.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

6/10 一般般

Hong Man

於 2023 年 7 月住了 11 晚
Mercure Sydney 於 2023年9月3日回覆
Dear Hong ManThank you for taking the time to share your experience through a rating.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

6/10 一般般

Pui Fong

家庭旅遊
櫃檯職員和行理員服務態度非常好，但要改善陪訓執房員工！
於 2023 年 7 月住了 6 晚
Mercure Sydney 於 2023年7月26日回覆
Dear Pui FingThank you for taking the time to share your experience and provide us with constructive feedback.We hope to welcome you back one day.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

10/10 有夠讚

Chi Hung

於 2023 年 6 月住了 1 晚
Mercure Sydney 於 2023年6月28日回覆
Dear ChiThank you for taking the time to share your experience through a perfect rating and we hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

8/10 不錯哦

Sik Ying

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Close to Central station Convenient for browsing everywhere
於 2023 年 5 月住了 5 晚
Mercure Sydney 於 2023年5月28日回覆
Dear SikThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our location.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

8/10 不錯哦

KWONG HOP

於 2022 年 7 月住了 1 晚
Mercure Sydney 於 2022年8月8日回覆
Dear Kwong Hop Thankyou for taking the time to provide us with a positive rating. We are glad you had a great stay with us. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

8/10 不錯哦

Pok man

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice
於 2021 年 12 月住了 1 晚

8/10 不錯哦

CHIA HSIN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚
Dan 於 2020年2月10日回覆
Dear Chia Hsin, Thank you for your review. We are pleased you enjoyed your stay and look forward to welcoming you back on your next trip to Sydney. Kind regards, Daniel Barnard, General Manager

8/10 不錯哦

CHIA HSIN

喜歡：員工素質
於 2020 年 1 月住了 2 晚

8/10 不錯哦

CHIA HSIN

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很不錯的體驗
住6晚，離central很近，火車、公車交通方便，附近有美食街、超商，即使是從機場坐uber到飯店也很方便。
於 2020 年 1 月住了 2 晚
Dan 於 2020年2月3日回覆
Dear Chia Hsin, Thank you for your review. I note your overall stay was satisfactory and you particularly enjoyed the hotel's ideal location. We hope to have the opportunity of welcoming you back when next you travel to Sydney. Kind regards, Daniel Barnard, General Manager

10/10 有夠讚

Christina，Hong Kong

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location. Adquate facilities and friendly front desk. A meeting point for day tours.
於 2020 年 1 月住了 5 晚
Dan 於 2020年1月30日回覆
Dear Christina, Thank you for your review. Glad you had a 5-star experience with us. We look forward to welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager

4/10 不太好

真實旅客

情侶出遊
不喜歡：整潔度
不滿的是晚上時常駁不上Wifi, 沒有牙膏、化妝棉、拖鞋等供應; 朝早客戶未出外就拍門問可否執房做清潔。
於 2020 年 1 月住了 10 晚
Dan 於 2020年1月24日回覆
Dear Guest, Thank you for your room. Sorry to hear your stay did not meet your expectations. Your comments will be reviewed by our team and please be advised that amenities can be delivered to our guest rooms on request. We hope you choose to stay with us again on your next trip to Sydney. Kind regards, Daniel Barnard, General Manager

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度和住宿環境和硬體
Convenient location. Near Central Station. Bathroom is not big.
於 2019 年 12 月住了 4 晚
Dan 於 2020年1月7日回覆
Dear Anonymous, Thank you for your review. We are pleased your overall stay was most satisfactory, and hope to welcome you back on your next trip to Sydney. Kind regards, Daniel Barnard, General Manager

8/10 不錯哦

Pui Yi

於 2019 年 11 月住了 3 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Near Central station There are shops and restaurants nearby
於 2019 年 9 月住了 2 晚
Dan 於 2019年10月15日回覆
Dear Anonymous Thank you for taking time to review your stay with us. We are delighted you found our location convenient during your stay at Mercure Sydney and look forward to welcoming you back on your next visit. Kind regards, Daniel Barnard, General Manager

8/10 不錯哦

LILI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
離中央車站很近 搭火車 輕軌都很方便 巴士站側門口 就有 附近有大型超市 櫃檯每天提供蘋果 連續住六天 三人入住費用 兩張雙人床 似乎可再大一些 泳池 動線有些失望 對低樓層住客 感覺不安全
於 2019 年 8 月住了 6 晚
Dan 於 2019年9月9日回覆
Hi Lili Thank you for your review. I note your overall stay was most satisfactory. We hope to have the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Dan 於 2019年9月6日回覆
Dear Anonymous Thank you for rating your stay at Mercure Sydney. I am pleased your overall stay was most satisfactory. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 不錯哦

kaiying

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Dan 於 2019年9月2日回覆
Hi Kaiying Thank you for rating your stay at Mercure Sydney. I am pleased your overall stay was most satisfactory. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 6 晚
Dan 於 2019年8月28日回覆
Dear Anonymous Thank you for rating your stay at Mercure Sydney. I am delighted you had an excellent experience with us. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
地點很方便，員工親切！
於 2019 年 8 月住了 5 晚
Dan 於 2019年8月25日回覆
Dear Anonymous Thank you for your review. I am delighted you had a pleasant stay with us. We look forward to the opportunity of welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 不錯哦

Sau Bing

喜歡：整潔度、住宿環境和硬體和客房舒適度
Good location but still have room for improvement
1. Need to join as Accor member in order to enjoy free wifi and getting bottles of water 2, No slippery and teethbrush provided 3, It is ridiculous to knock the door every morning at 9:00 am for checking the consumption of minibar
於 2019 年 7 月住了 6 晚
Dan 於 2019年7月31日回覆
Hi Sau Thank you for your review. I note your overall stay was most satisfactory. I do advise that extra amenities and toothbrush/paste are available at anytime by contacting housekeeping. Further, I suggest placing your "do not disturb" sign to avoid any disturbances. I regret the inconvenience caused on this occasion. I appreciate your feedback and hope to have the opportunity of welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

10/10 有夠讚

真實旅客

於 2019 年 5 月住了 4 晚
Dan 於 2019年6月6日回覆
Dear Anonymous Thank you for rating your stay at Mercure Sydney. I am pleased your overall stay was most satisfactory. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

8/10 不錯哦

Uncle-Simon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
交通超方便, 門口就有巴士站, Central站就在隔離, 有火車及輕軌電車(Light Rail), 去任何地方都可以, 步行前往唐人街不用10分鐘, 酒店後兩條街就有超級市場(Woolworth), 下次一定再住.
於 2019 年 3 月住了 5 晚
Dan 於 2019年5月5日回覆
Hi Uncle-Simon Thank you for your review. I am delighted you had a great stay with us, and you particularly enjoyed the hotel's ideal location. We look forward to welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

10/10 有夠讚

Eric

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
good
於 2024 年 4 月住了 7 晚
Mercure Syndey 於 2024年5月3日回覆
Dear Eric,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 不錯哦

Natalia

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lady at the front desk was very nice and helpful
於 2024 年 4 月住了 1 晚
Mercure Syndey 於 2024年4月27日回覆
Dear Natalia, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it highlights how helpful our Team strive to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Ben Murphy General Manager Mercure Sydney

8/10 不錯哦

Mary

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location is convenient for dining, shopping and transports for places of interest.The service at reception was efficient, friendly and professional.
於 2024 年 4 月住了 2 晚
Mercure Syndey 於 2024年4月27日回覆
Dear Mary, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it highlights how helpful our Team strive to be. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 不錯哦

Mehnaz Nisha

喜歡：整潔度、員工素質和住宿環境和硬體
Very clean rooms
於 2024 年 4 月住了 4 晚
Mercure Syndey 於 2024年4月27日回覆
Dear Mehnaz,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 有夠讚

christine，Broadbeach Waters

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to trams, trains, chinatown and darling harbour
於 2024 年 4 月住了 1 晚
Mercure Syndey 於 2024年4月22日回覆
Dear Christine,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 不錯哦

Lizzie

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very handy location for public transport - quiet room
於 2024 年 4 月住了 6 晚
Mercure Syndey 於 2024年4月22日回覆
Dear Lizzie,We very much appreciate your comments regarding your stay at the Mercure Sydney.We are delighted to read that you had an excellent stay and enjoyed your the location of our hotel. Thank you for your kind feedback, and we hope to see you again soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 有夠讚

Mio

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Mercure Syndey 於 2024年4月22日回覆
Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 一般般

man choon

喜歡：員工素質
I think most of this hotel is good except one thing
於 2024 年 4 月住了 2 晚
Mercure Syndey 於 2024年4月22日回覆
Dear Man Choon,We very much appreciate your comments regarding your stay at Mercure Sydney.We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 不錯哦

AKIHITO

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Access is very useful. And we can go everywhere from this hotel. This hotel is very good to make a tourist base.
於 2024 年 3 月住了 6 晚
Mercure Syndey 於 2024年4月22日回覆
Dear Akihito,We very much appreciate your comments regarding your stay at the Mercure Sydney.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our high level of service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 不錯哦

Melinda

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good property, close to everything and transport.
於 2024 年 4 月住了 1 晚
Mercure Syndey 於 2024年4月22日回覆
Dear Melinda,Thank you for taking the time to share your experience. It is always a pleasure to receive such positive feedback.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 有夠讚

Catarina

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It was clean and spacious. Though a little more tea and coffee could have been provided rather than just one bag per person
於 2024 年 4 月住了 1 晚
Mercure Syndey 於 2024年4月16日回覆
Dear Catarina,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 一般般

Muddassir

喜歡：整潔度
Didnt have a great experience with a smallish room. Bed was too hard & couldn't sleep.
於 2024 年 4 月住了 1 晚
Mercure Syndey 於 2024年4月16日回覆
Dear Muddassir, Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve.It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 不錯哦

Ganesh

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location and nice breakfast
於 2024 年 4 月住了 1 晚
Mercure Syndey 於 2024年4月16日回覆
Dear Ganesh,We are delighted to read that you had an excellent stay and enjoyed our location as well as the breakfast. We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 不錯哦

Phil

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Took more than 10 mins to check in. One staff member doing check-in, others walking around and sitting in a nearby office fully aware that people had been waiting for some time and were becoming restless. They still refused to help even when the lobby was pretty full. Finally a few tourist buses turned up, and another staff member helped with the backlog.
於 2024 年 4 月住了 1 晚
Mercure Syndey 於 2024年4月16日回覆
Dear Phil,We very much appreciate your comments regarding your stay at Mercure Sydney.I will make sure to bring up your concerns with our Front Office Manager so they can be reviewed further.We hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

2/10 很糟糕

Nitin

Extension not flexible
於 2024 年 4 月住了 2 晚
Mercure Syndey 於 2024年4月16日回覆
Dear Nitin,Thank you for taking the time to tell us about your experience at Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us the opportunity to welcome you back in the near future. Kind regards, Ben Murphy General Manager Mercure Sydney

8/10 不錯哦

Alan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Double room v small
於 2024 年 4 月住了 2 晚
Mercure Syndey 於 2024年4月16日回覆
Dear Alan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel one day!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 有夠讚

Lai Yun

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location!
於 2024 年 4 月住了 3 晚
Mercure Sydney 於 2024年4月11日回覆
Dear Lai,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 不錯哦

Sam

於 2024 年 3 月住了 3 晚
Mercure Syndey 於 2024年5月3日回覆
Dear Sam,We very much appreciate your comments regarding your stay at the Mercure Sydney.Thank you for your kind feedback, and we hope to see you again soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 有夠讚

Kelly

於 2024 年 4 月住了 1 晚
Mercure Syndey 於 2024年5月3日回覆
Dear Kelly,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 不錯哦

Edgar

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was very comfortable, reception service were good. The dining options are less than desirable, we had a meal at the restaurant the quality of the meal was poor.
於 2024 年 3 月住了 2 晚
Mercure Sydney 於 2024年4月9日回覆
Dear Edgar,We very much appreciate your comments regarding your stay at Mercure Sydney. It is always a pleasure to receive positive feedback as well as constructive feedback. I will share your comments with our Executive Chef, so they can investigate the issues you had with your meal.Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 有夠讚

Toi

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
チェックインとアウトの早さが良かった
於 2024 年 4 月住了 2 晚
Mercure Sydney 於 2024年4月9日回覆
Dear Toi,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

8/10 不錯哦

ERIN

於 2024 年 4 月住了 2 晚
Mercure Syndey 於 2024年4月27日回覆
Dear ERIN,Thank you for taking the time to share your experience. It is always a pleasure to receive such a positive rating.We hope to welcome you back to our hotel very soon!Kind regards,Ben MurphyGeneral ManagerMercure Sydney

6/10 一般般

Srikanth

親子旅遊
Rooms are not cleaned lot of dust around the wardrobe.
於 2024 年 4 月住了 3 晚
Mercure Sydney 於 2024年4月9日回覆
Dear Srikanth,Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve our housekeeping service.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Ben Murphy

10/10 有夠讚

Marie

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was friendly and the place was clean. It's also close to a lot of stuff.
於 2024 年 3 月住了 5 晚
Mercure Sydney 於 2024年4月9日回覆
Dear Marie,Thank you for taking the time to share your experience. We are glad that you enjoyed your stay with us.We hope to see you again very soon.Kind regards,Ben MurphyGeneral ManagerMercure Sydney

10/10 有夠讚

Prabhjot

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was easy to check in and out. Nice staff. Close to Public transport and market/shopping.
於 2024 年 4 月住了 1 晚
Mercure Sydney 於 2024年4月9日回覆
Dear Prabhjot,Thank you for taking the time to share your positive comments.We hope to see you again one day.Kind regards,Ben MurphyGeneral ManagerMercure Sydney