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Mercantile Hotel The Rocks

3.0 star property
This vibrant hotel in The Rocks combines art with history, offering guests a distinctive experience where Sydney's past meets contemporary comfort

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The Mercantile Hotel, in the historic center of The Rocks, blends modern amenities with classic Australian charm. Enjoy meals at the restaurant, relax with drinks at the bar, and use the free WiFi. The staff consistently earns praise for their helpful service.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry

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The price is NT$4,233
NT$4,656 total
includes taxes & fees
Jun 14 - Jun 15
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About this property

Mercantile Hotel The Rocks

  • Hotel near The Rocks Markets
  • Located close to Campbell’s Storehouses and Ken Done Gallery, Mercantile Hotel The Rocks provides a hair salon, dry cleaning/laundry services, and a bar. The on-site restaurant, The Mercantile Hotel, offers lunch and dinner. Guests can connect to free in-room WiFi.
  • Other perks include:
    • ATM/banking services, a TV in the lobby, and luggage storage
    • A front-desk safe
    • Guest reviews give top marks for the helpful staff and location
  • Room features
  • All guestrooms at Mercantile Hotel The Rocks have comforts such as air conditioning, in addition to amenities like free WiFi.
  • Other conveniences in all rooms include:
  • Flat-screen TVs with cable channels

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Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 9:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments

The front desk is open Monday - Tuesday (noon - 7:00 PM) and Wednesday - Sunday (11:30 AM - 9:00 PM)

The check-in location differs from the property location; go to: [Bar]

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Guests under 18 years old are not permitted at this adults-only property

Frequently asked questions

Is Mercantile Hotel The Rocks pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercantile Hotel The Rocks?

Mercantile Hotel The Rocks doesn't offer parking.

What time is check-in at Mercantile Hotel The Rocks?

Check-in start time: 1:30 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Mercantile Hotel The Rocks?

Check-out is at 10:30 AM.

Where is Mercantile Hotel The Rocks located?

Located in The Rocks, this hotel is steps from The Rocks Markets, Ken Done Gallery, and Foundation Park. Sydney Visitors Information Centre and Campbell’s Storehouses are just steps away. Sydney Circular Quay Station is 8 minutes by foot and Wynyard Station is 13 minutes.

Can I cancel my reservation for free at Mercantile Hotel The Rocks and receive a full refund?

Yes, Mercantile Hotel The Rocks offers free cancellation on select room rates, because flexibility matters! Please refer to Mercantile Hotel The Rocks cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very Good

8.0

Cleanliness

9.2

Location

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 326 out of 973 reviews
Rating 8 - Good. 410 out of 973 reviews
Rating 6 - Okay. 157 out of 973 reviews
Rating 4 - Poor. 54 out of 973 reviews
Rating 2 - Terrible. 26 out of 973 reviews

Reviews

Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and atmosphere!
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay. And, as always, great location.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from circular quay, friendly staff, nice meals
Stayed 1 night in Sep 2023
Verified

8/10 Good

Megan

Liked: Staff & service, property conditions & facilities
Friendly staff and flexible check in
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Jacob

Liked: Staff & service
Staff were friendly. Very convenient location.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient location. Froendly helpful staff.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position friendly staff rooms in need of revamp which I believe is happening
Stayed 1 night in Dec 2023
Verified

8/10 Good

George

Liked: Staff & service
Disliked: Property conditions & facilities
Old but pleasant. Talking about the building, staff very friendly.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, room comfort
The hotel was older than I expected, but the room was exactly what I expected. All of the staff were friendly & EXTREMELY helpful. We also liked the location in the "rocks" area.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Kiyomi

Liked: Cleanliness, amenities, property conditions & facilities
Great location and atmosphere. Live music was on but it was quiet in my room.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities
Love the old style pub and its history. Comfortable but showing its age, room was noise due to work being done on the block behind the building just outside our bath room window, but the bath room door was water damaged and could not be closed. Would stay again, there appears to be plans to do work on the build in 2024
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, we walk here with our luggage from a cruise ship, it was 4 blocks. It is close to light rail, ferries busses and the train system. good dining at the pub and close to other dining venues. Close to the Harbor bridge with good access. An elevator would be helpful, but we were assisted with getting our luggage to the third floor. I would be happy to stay there again.
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Antonius

Liked: Staff & service
Great location but the noise wasn't appreciated. Not the hotel's fault. Council decided to clean the footpaths from 6.30 pm till late and then the building next door was undergoing renovations and started pneumatic hammering at 7.00 am. Destroyed my intended restful sleep. Great staff and food was excellent value too.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Julia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location of this Hotel is amazing. Right in The Rocks and walking distance to Circular Quay, it doesn’t get any better. The staff were friendly too. Unfortunately though it is in dire need of some TLC. I believe they will be closed for renovations in 2024 which is very much needed. The bathrooms are in poor condition, with paint peeling and mould. The showers are poor, with either no water pressure or they don't get hot at all. The rooms were basic but comfortable. Overall, you get whay you pay for and for the price and a place to sleep, it met those requirements.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Jessica

Liked: Cleanliness, staff & service, room comfort

Join the party

We arrived late on a Saturday, no problem the pub was busy so found someone who came to check us in. The room was clean and nice to find somewhere with twin beds. We quickly realised they would be better off with double glazed windows as you can hear everyone outside along with the music so that first night it was gone 3am till we finally got some sleep but 0630 someone was using a vacuum or a blender and it went on for ages. The building is old and you can tell from pain peeling but it wasn’t an issue. The location was brilliant and if you are there to join in with the drinking brilliant. Overall it wasn’t a bad stay.
Stayed 6 nights in Nov 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay because it was so easy. Bed was comfortable and its an amazing location. It has all the basics. I will be back for sure.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous food and accommodation in a unique and historic area!
Stayed 1 night in Jul 2023
Verified

8/10 Good

Roza and Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Always enjoy our stay at the Merc. Great food, good staff, excellent music & fantastic location.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot great people
Stayed 1 night in May 2023
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Great staff, so flexible, perfect location for everything.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location, location, location

Great stay ( as always) excellent location, food & staff.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and polite. Hotel was in a great area, so easy to get around.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Suzanne

Liked: Cleanliness, staff & service
Great price and location for a stay if you are going on a cruise from Circular Quay. Rooms are older but clean, staff were lovely.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

madalin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here. Staff were so friendly. And it was a great location
Stayed 2 nights in Jun 2023