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斯旺西智選假日套房飯店 - IHG 旗下飯店的評分

3.5 out of 5
斯旺西智選假日套房飯店 - IHG 旗下飯店
1400 GAR Hwy Route 6, Swansea, MA

評論

7.8

不錯哦

10 分，有夠讚；1002 則評論中有 375 則" "
8 分，不錯哦；1002 則評論中有 329 則" "
6 分，一般般；1002 則評論中有 145 則" "
4 分，不太好；1002 則評論中有 79 則" "
2 分，很糟糕；1002 則評論中有 74 則" "

8.4/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

Ming

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel is clean and tidy, the beds are comfortable. The free breakfast was delicious. Free parking and very affordable prices. It's just that the room is a bit too simple and there are no windows for ventilation. The room is a bit decorated.
於 2022 年 8 月住了 1 晚
heyra 於 2022年8月21日回覆
Thank you for the wonderful review

8/10 不錯哦

Steve

情侶出遊
喜歡：員工素質和住宿環境和硬體
We've been her previously and, as always, treated us like Royalty. The Breakfast Buffet, which included the "make your own pancakes" was a pleasant surprise. The only suggestion I have is: "add the Bacon" back on the table
於 2024 年 5 月住了 1 晚

6/10 一般般

Jordan

情侶出遊
Average hotel. Pool was gross and we didn’t go in, I’ll stay else where next time.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Helder

喜歡：員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

William

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Lesley

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, overall very happy with the room, loved the complementary toiletries. I enjoyed the choice of pillows. Down side the hallway smelled of bleach not sure if it was cleaners or the pool. If that was the only downside so be it, at least you know they are cleaning.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Matthew，Wallingford

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff, quiet hotel, comfortable room, good breakfast selections.
於 2024 年 4 月住了 14 晚

10/10 有夠讚

Ignacio

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
👍👍👍👍
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Anjelica

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
excellent staff; feels like you are at home
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Angelo

喜歡：整潔度
於 2024 年 3 月住了 1 晚

6/10 一般般

Felisha

喜歡：整潔度
於 2024 年 3 月住了 1 晚
P.M. 於 2024年3月21日回覆
We appreciate your feedback! We're sorry to hear it wasn't a 5/5 and hope you stay again to prove it was a onetime occurrence.

10/10 有夠讚

natercia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Employees were helpful and friendly
於 2024 年 3 月住了 1 晚
P.M. 於 2024年3月21日回覆
Thank you for your feedback! We're glad to hear you enjoyed your stay and that our employees were pleasant!

10/10 有夠讚

Debbie

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was great! The staff was amazing and they were able to accommodate us for an earlier check in as we had a funeral to attend. That helped us a lot ! Clean rooms, comfortable beds . Bathroom was super clean . Breakfast was good, the only downside was the pancake machine. The pancakes are kind of not cooked and taste like raw dough. Everything else was great. We had a great stay and will return .
於 2024 年 3 月住了 3 晚
P.M. 於 2024年3月13日回覆
Thank you for your review! We're happy to hear you enjoyed your stay and appreciate the feedback! We're sorry to hear the pancake machine wasn't acting the greatest, we'll check on that!

8/10 不錯哦

gilbert

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and quiet. Good room amenities. Good breakfast options too.
於 2024 年 3 月住了 1 晚
P.M. 於 2024年3月13日回覆
Thank you for your review! We're happy to hear that you enjoyed your stay and appreciate the feedback!

10/10 有夠讚

karen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
P.M. 於 2024年3月8日回覆
Thank you for your review! We're glad to see that you enjoyed your stay with us!

10/10 有夠讚

Carlos

喜歡：整潔度、員工素質和住宿環境和硬體
Check in was easy, room was clean, bed was comfortable.
於 2024 年 2 月住了 1 晚
P.M. 於 2024年3月8日回覆
Thank you for your review! We appreciate your feedback and are glad to hear you enjoyed your stay with us!

10/10 有夠讚

Ashley

喜歡：設施服務
Very clean, helpful and friendly staff
於 2024 年 2 月住了 2 晚
P.M. 於 2024年3月8日回覆
Thank you for your review! We're very glad to hear that you enjoyed your stay with us!

8/10 不錯哦

Dayton

於 2024 年 2 月住了 1 晚
P.M. 於 2024年3月21日回覆
We appreciate your feedback! We're glad to hear that you enjoyed your stay with us!

10/10 有夠讚

Brittany

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff at the front desk were wonderful and helpful during our stay during RICC even with other guests who were being rowdy! Shower in the suite room was amazing after a long day. Would highly recommend this place if you're looking to stay right outside the Rhode Island area.
P.M. 於 2024年3月8日回覆
Thank you for your review! We appreciate your feedback and are very glad to hear that you enjoyed your stay with us!

10/10 有夠讚

Laura

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My go to hotel for having a night or two away from my cramped apartment. Always clean, quiet, and friendly.
於 2024 年 2 月住了 2 晚
P.M. 於 2024年2月25日回覆
We're glad to here you enjoyed your stay! We apprieciate your feedback!

10/10 有夠讚

Krishnakanth，Shrewsbury

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was clean and had a separate dining area. The breakfast was excellent.
於 2024 年 2 月住了 1 晚
P.M. 於 2024年2月20日回覆
Thank you for your review! We apprieciate your feedback and are glad you enjoyed your stay!

6/10 一般般

Caroline

於 2024 年 2 月住了 1 晚
P.M. 於 2024年3月21日回覆
We appreciate your feedback! We're sorry to hear it wasn't a 5/5 and hope you stay again to prove it was a onetime occurrence.

8/10 不錯哦

Bill

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very conveniently located and quiet.
於 2024 年 2 月住了 1 晚
P.M. 於 2024年2月13日回覆
Thank you for your review! We're glad to hear you enjoyed your stay with us. We apprieciate your feedback!

4/10 不太好

Nicole

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
If you like cold showers and mystery stains..
Once we checked in, they notified us that they were making repairs to the showers… and if we see yellow or brown coloring it is not dirty… but a stain. We had to buy shower shoes…… After processing that, we found out that there was little to NO hot water. Upon check out the manager apologized and offered to add some points to my account… but that does not help the cold showers we already took, nor did I call back to receive the points. If there’s issues such has no hot water, guests should be notified immediately and it be their decision to stay or not. I would no have stayed. Our room was on the main floor next to the elevators and we shared a wall with the employee break room/laundry room which made our room very noisy and hard to sleep. The room itself could have been cleaner.. there was some “stain” or bodily fluids on the couch/lounge so we absolutely did not even put so much as a bag down on the couch. GROSS. Breakfast was mediocre… and inconsistent. The first day there were some okay opinions, however the second day we just walked away. Honestly I would give this hotel stay a 2 out of 10. I would NOT stay here again, and I would NOT recommend this hotel to anyone. For the price point, I could have easily stayed somewhere cleaner, and had a hot shower …
於 2024 年 2 月住了 1 晚
P.M. 於 2024年2月12日回覆
We very much apologize the upsetting nature of your stay, and we very much appreciate your honest review. We apologize that your room at the time did not have hot water. We wish to compensate in some way to apologize for this.

10/10 有夠讚

Camryn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s a very nice hotel, the rooms are clean and the staff is great, yummy breakfast too!
於 2024 年 1 月住了 1 晚
P.M. 於 2024年2月4日回覆
Thank you for your feedback! We appreciate your review and are glad you enjoyed your stay!

10/10 有夠讚

Donald

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly and knowledgeable staff.
於 2024 年 1 月住了 1 晚
P.M. 於 2024年2月2日回覆
Thank you for your review! We appreciate your feedback!

10/10 有夠讚

Gary

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Xyz
於 2024 年 1 月住了 1 晚
P.M. 於 2024年2月2日回覆
Thank you for your feedback! We appreciate your feedback!

10/10 有夠讚

kellie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love coming here
P.M. 於 2024年1月29日回覆
Thank you for your response! We appreciate your feedback!

8/10 不錯哦

Mike

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Paige 於 2024年1月13日回覆
Thank you for your feedback! Please stay with us again soon!

10/10 有夠讚

Brenda

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Paige 於 2024年1月13日回覆
Thank you for your feedback on staying with us! Please come again!

10/10 有夠讚

Zulaika

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
P.M. 於 2024年1月4日回覆
Thank you for your rating! Please come again soon!

10/10 有夠讚

PaulaMaye

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The rooms was super awesome. We stayed in the suite it fit five people. The only thing was the pool was really dirty someone definitely needs to keep up with that pool. That’s why we got the hotel so the kids could go swimming so that was very inconvenient.
於 2023 年 12 月住了 1 晚
P.M. 於 2024年1月4日回覆
Thank you for your feedback! We apologize for the inconvenience!

10/10 有夠讚

Cynthia，Sanford

喜歡：整潔度、員工素質和住宿環境和硬體
Great breakfast! Friendly staff
於 2023 年 12 月住了 1 晚
P.M. 於 2024年1月4日回覆
Thank you for your feedback! We're glad you enjored your stay with us!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
P.M. 於 2024年1月4日回覆
Thank you for your rating! Please come again soon!

10/10 有夠讚

Timothy，Torrance

於 2023 年 12 月住了 8 晚
P.M. 於 2024年1月4日回覆
We appreciate your rating! Please come again soon!

10/10 有夠讚

Elizabeth，Venice

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
P.M. 於 2024年1月4日回覆
Thank you for your feedback! Please visit again soon!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and Friendly
The hotel staff were welcoming and friendly. The common areas and room were clean. Hot water and shower pressure was fantastic. Well appointed with Dove products and complementary toothbrushes, tooth paste, make up remover and mouthwash in bathroom. Room was large. We did not visit pool, fitness room or complementary breakfast. Downsides: room location across from elevator where pop music played from a speaker 24/7 loud enough to hear in our room and the lobby markets entire stock consisted of laundry detergent, playing cards, poker chips and lollipops. (-; Overall would definitely stay again just request a room farther from the elevator and bring our snacks.
於 2023 年 12 月住了 1 晚
P.M. 於 2024年1月4日回覆
We appreciate your feedback! We apologize for the inconvenience!

10/10 有夠讚

Michelle

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff
於 2023 年 12 月住了 1 晚
P.M. 於 2024年1月4日回覆
Thank you for your feedback! We're glad you enjoyed your stay!

8/10 不錯哦

Denise

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The young lady at the desk at check in was very nice and helpful. The room was clean and comfortable but there was another guest who had their TV or some kind of audio equipment very loud until about 2am. Did not call the desk due to the volume was turned down. If I stay at this hotel again will ask for 3rd floor not first floor room.
於 2023 年 11 月住了 1 晚
mb 於 2023年11月26日回覆
Thank you for your review. We are sorry that you were bothered by the noise from another room. We loof forward to your next stay with us and hope that you find your room quieter.

8/10 不錯哦

Joanne

於 2023 年 10 月住了 1 晚
mb 於 2023年11月17日回覆
Thank you for your review. We are happy you enjoyed your stay and look forward to seeing you in the future.

6/10 一般般

Lisa，Lawrenceville

家庭旅遊
喜歡：員工素質和設施服務
The staff was very helpful when we asked to switch rooms due to the fan unit being too loud and the cleanliness of the first room. I definitely think the cost is a bit expensive for what you get but that seems to be the case everywhere unless you settle for something on the very low end and then you don't know what you're in for. Over all not a terrible stay.
於 2023 年 11 月住了 2 晚
mb 於 2023年11月17日回覆
Thank you for your review. We are happy you found our staff helpful. We will make sure management knows of your problems with your room. We always hope to exceed the expectations of all of our guests and are sorry that you did not feel we succeeded but hope you will give us another chance in the future.

10/10 有夠讚

Kathryn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A very nice room, clean and comfortable, very pleasant after a day on the road. Also very pleasant staff. And love the tall toilet in the bathroom, a nice change from the low type in most hotels.
於 2023 年 11 月住了 1 晚
mb 於 2023年11月11日回覆
Thank you for your review. we are happy that you enjoyed your stay and look forward to seeing you again.

8/10 不錯哦

Debbie

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Hotel was noisy as they had a group of soccer kids . They completely took over the dining area leaving no space for other guests. Breakfast was lacking food as it was not replenished for a while once the soccer team was there . The waffle machine was broken the entire time I was there .one of the staff did not speak English at all .2am and people walking back and forth .Bed was super comfortable. Staff sprayed some sort of spray in my room which left a disgusting film on mirrors, dresser and tv . No clue what it was . Otherwise the hotel room was very clean .The tub did not drain therefore filling the bath while taking a shower . Hotel was close to everything. Staff always greeted the customers.
於 2023 年 11 月住了 3 晚
mb 於 2023年11月11日回覆
Thank you for your review. We are sorry that your breakfast seemed sparse, and that our pancake machine was not working. I am glad you found your bed comfortable and your room overall very clean. We will make sure management is made aware of the late-night roaming in the halls, and your other issues. We look forward to seeing you again.

10/10 有夠讚

rafiq

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
Good
於 2023 年 10 月住了 1 晚
mb 於 2023年11月14日回覆
Thank you for your review. We are happy that you enjoyed your stay.

10/10 有夠讚

Josh

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Breakfast was good
於 2023 年 10 月住了 4 晚
mb 於 2023年11月1日回覆
Thank you for your review. We look forward to your next stay.

6/10 一般般

tim

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
there were fruit flies coming out of the sink everytime we used the water??? Told front desk at checkout but they didnt seem to care.
於 2023 年 10 月住了 1 晚
mb 於 2023年10月29日回覆
Thank you for your review. We will make sure management has been made aware of this problem. We hope to see you again, and that your next stay exceeds your expectations.

2/10 很糟糕

William

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The TV didn't work. Lack of hot water (army showers) Toilet seat was broken. Carpet had major stains.
於 2023 年 10 月住了 2 晚
mb 於 2023年10月24日回覆
Thank you for your review. We are sorry that you were so disappointed with your stay.

4/10 不太好

Jodi

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
The room configuration was odd and the beds were uncomfortable
於 2023 年 10 月住了 1 晚
mb 於 2023年10月24日回覆
Thank you for your review. I am sorry that you didn't care for our layout, and that you didn't find your bed comfortable. We hope that you are more comfortable on your next stay.

10/10 有夠讚

Cynthia

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Quick checkin
於 2023 年 10 月住了 1 晚
mb 於 2023年10月21日回覆
Thank you for your kind review. We hope to see you again.

6/10 一般般

Aaron

情侶出遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Staff is nice and helpful the bathrooms and hot water system need to be updated. If alot of people are staying here you lose hot water.
於 2023 年 10 月住了 1 晚
mb 於 2023年10月20日回覆
Thank you for your review. We have just in the past 2 weeks upgraded and flushed our entire water system. It appears that the hot water issues you mention have been resolved with these actions. We hope to see you again in the future, and that your next stay with us exceeds your expectations.