天鵝灣出租度假屋

"nice staff, spacious room. but the carpets would be replaced"

"Clean, great location, nice staff"

"In general the accommodation is more or less good in terms of location, room space and cleanliness. However I did have a not so nice experience during checkin. I have got an email from the hotel offering me an upgrade to level 5 or 6 before my stay, which I have confirmed the acceptance via email. But when checked in the hotel on 27-09-2025, I was told by the reception that the offer and confirmation did not appear in their system and the upgrade was not validated. This has caused some chaos then. I have to stay in a room on level 3 to the end of my trip."

"Good location and quiet environment "

"對於延遲入住的住客態度很有問題"

"Good accommodation with spacious parking area, good facilities in room including ironing board and kitchen (recommend include seasonings like salt and oil for more convenient cooking) "

"山型城市、酒店在較高位置，只宜自駕遊入住。食肆較遠，不方便。門鎖殘舊，房內亦無任何防盗設施，5人的家庭房空間細，行李箱也沒位置打開。第4及5位家庭成員已沒有熱水沖涼，接待處8時已沒有職員幫忙。等待了兩個小時也沒有熱水，這次體驗太可怕。"

"I had a great stay at this hotel overall. The room was very clean and tidy, and I felt comfortable throughout my stay. However, my window faced the main road, so it was quite noisy at night and a bit hard to sleep. Other than that, everything was excellent."

"清理房間方面，其中有一天沒有打掃。但經理人很好，接到我們的電話就趕快上來處理，並把早上需要的飲用水及泡咖啡的鮮奶送上來，真的很謝謝他。"