Find Resorts & Hotels with Spas in Surrey

"Didnt use pool not in season but emenities were wonderful"

"My family and I recently stayed at the Sheraton Vancouver Wall Centre and had a very comfortable experience overall. The room was clean, well-maintained, and provided a relaxing space after a long day of work and travel. I especially appreciated how tidy everything was upon arrival as it immediately set a positive tone for the stay. The staff were friendly and professional, and check-in was smooth even though we arrived quite late. A special thank you to Milton for his assistance—he was welcoming, efficient, and made the late-night arrival pleasant for us. Breakfast was enjoyable, with a good variety of options to start the day. It’s a convenient feature if you’re planning a busy schedule in Vancouver. For future travellers: if you’re arriving late, don’t worry, the front desk is accommodating, and the process is quick. Overall, I’d recommend this hotel for its cleanliness, helpful staff, and comfortable amenities in and around downtown. "

"After booking the room for the wrong date unintentionally, they refused to help me resolve the situation and said it was Expedia's problem. Called Expedia and they said it was the hotel's problem. After countless emails and phone calls it never got resolved. Terrible customer service!"

"We had a comfortable stay in a one bedroom suite here. The room was a bit dated but well situated in the city for all sorts of shopping and dining. Original Joes in the lobby, McDonald’s (for coffee) across the street. Easy walk to the sky train and good location for events at Roger’s arena. We usually come to Vancouver a few times a year for hockey games -we will stay here again."

"I thought the room was large, it was noisey there’s a hospital nearby and at times I could hear the sirens. They had a note that you could hang on your door if you wanted them not to clean. I put it on my door both nights. First night they didn’t clean. Second night they did. Which I didn’t ask for and was a bit upset by that. Staff was friendly. Beside that no complaints."

"Close to airport Was perfect for us"

"Staff was friendly and very helpful. The gym was clean and had great equipment. Pool was heated, which was wonderful on a chilly night. Sauna was a bonus!"

"👌"

"Our room was ready hours before check-in, which was greatly appreciated. The room was on the 5th floor and was in a decent (albeit tired) condition. The floors were clean, but there was dust in the bathroom and main bedroom, and crumbs/dried food from a previous guest near the armchair. The air con did not work, but we were lucky that the window opened and let in some breeze. We ordered room service three times during our stay, twice for dinner and once for breakfast. Between our first and second nights, the menu changed; the reception sent up a "new" menu that was exactly the same as the one in our room. Ordering food was not a seamless experience. Breakfast was ordered for a 6.15am arrival, and we were called at 5.30am to be told that the omelettes were no longer available as they were not on the new menu. Receiving a call at 5.30am to be told that an item with three ingredients is no longer available could have been avoided if the hotel used consistent menus. Is the Fairmont an aesthetically beautiful hotel? Yes. Are the finishes and tech outdated? Absolutely. Are the staff helpful and kind? Sort of. Would I stay again? No."