Find Hotels with a Pool in Surrey

"Staff was friendly and very helpful. The gym was clean and had great equipment. Pool was heated, which was wonderful on a chilly night. Sauna was a bonus!"

" Having stayed here many times but not for several years I was expecting the same high quality of experience as in previous visits. I was sorely disappointed. My room was dated with the plumbing being noisy, and the facilities average at best. The staff member I spoke to about my concerns was disinterested and appeared to have heard similar comments from customers before. A $23 resort fee for such a property is disgraceful. "

"Safe location, friendly staff, clean rooms "

"clean room, accessible, and nice staff"

"Good location, within walking distance to most points of interest. Rooms are spacious, and clean. Unfortunately, you hear a lot of noise from the hallway in the room. Very nice view from the upper floors. Good water pressure, elevators are a bit slow and 3 of 4 were working. Staff are friendly professional and very helpful. Onsite restaurant and coffee shop, otherwise many restaurants are within walking distance. "

"Great pool, hot tub and work out area!"

"👌"

"Our room was ready hours before check-in, which was greatly appreciated. The room was on the 5th floor and was in a decent (albeit tired) condition. The floors were clean, but there was dust in the bathroom and main bedroom, and crumbs/dried food from a previous guest near the armchair. The air con did not work, but we were lucky that the window opened and let in some breeze. We ordered room service three times during our stay, twice for dinner and once for breakfast. Between our first and second nights, the menu changed; the reception sent up a "new" menu that was exactly the same as the one in our room. Ordering food was not a seamless experience. Breakfast was ordered for a 6.15am arrival, and we were called at 5.30am to be told that the omelettes were no longer available as they were not on the new menu. Receiving a call at 5.30am to be told that an item with three ingredients is no longer available could have been avoided if the hotel used consistent menus. Is the Fairmont an aesthetically beautiful hotel? Yes. Are the finishes and tech outdated? Absolutely. Are the staff helpful and kind? Sort of. Would I stay again? No."

"The staff were incredibly polite but the property is dated and could use updating and modernizing considering the price you pay. Clearly you’re paying for location. Sadly the hot tub was cold to lukewarm so that was disappointing as well. "