Find Boutique Hotels in Sunny Isles Beach, FL

"I booked this resort to celebrate my 30th birthday, and while Ricardo and a younger gentleman with long hair and 3 other maintenance ladies (1 Haitian and 2 Hispanophones) were amazing, most of the rest of the experience was incredibly disappointing. From the moment I arrived, I felt judged; one staff member (a woman) at checkout repeatedly looked me up and down, making me feel like I didn't belong. When I mentioned it was my birthday to another staff member, it was completely ignored. The lack of transparency regarding costs is unacceptable. I was hit with a surprise $500 deposit and a $35/day valet fee that wasn't clearly disclosed. Most frustratingly, after being told my $175 parking total would be deducted from my deposit, the hotel double-charged my card for the parking and has yet to return the remainder of my deposit. I've called to resolve this, but no one has followed up. For the price of this resort, you'd expect at least basic communication and perhaps breakfast-not just two bottles of water and surprise charges."

"Yes to all."

"The room was nice"