斯托爾韋克出租度假屋

「I'm coming from another country with bags then I discover that there is only stairs to take the bags and I have to take it by myself which is very hard for me. I receive the room without cleaning and ful of insects. When I complain they didn't do anything only the security help me by changing the room」

「The apartment itself was excellent - very comfortable with lots of space. Location was great with some excellent restaurants nearby. A place called Do Belo was our favourite and within 5 minutes walk. Staff were brilliant, but the check in process was a bit complicated as we arrived after 8pm. We had to go to the sister hotel to pick up our room keys before going to the hotel itself. It was only about 7 minutes walk between the two locations, but after a long journey to the Netherlands I'd have...

「The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...

「The staff was great but the air conditioning wasn’t working my entire stay. Unfortunately it was a heat wave so badly timed」