2/10 很糟糕
Janice and Danny
家庭旅遊
2025 年 12 月 13 日
喜歡：整潔度、設施服務和住宿環境和硬體
I am writing this review to express my profound disappointment with the level of service I received during my recent stay. What should have been a simple issue turned into one of the most frustrating experiences I have ever had at a hotel. On the morning of 12/5/25, between 7:00 AM and 12:00 PM, I found myself locked out of my room after briefly stepping out. I approached the front desk with my reservation confirmation in hand, expecting a straightforward resolution. Instead, I was met with an astonishing lack of professionalism from the acting manager on duty. She informed me—without making any meaningful effort to investigate—that there was nothing she could do to help me. Her dismissive attitude and complete unwillingness to assist were both shocking and entirely unacceptable. A manager’s responsibility is to support guests, resolve issues, and uphold the hotel’s standards of hospitality. In this situation, the acting manager demonstrated none of these qualities. It was painfully clear that she either lacks proper training or should not be in a management role at all!!!!!! Being left stranded outside my room, despite having valid proof of my reservation, was not only inconvenient but deeply disrespectful. Guests deserve empathy, professionalism, and actionable solutions—not indifference and refusal. Until the hotel addresses this serious failure in management and ensures its leadership is adequately trained, I cannot recommend staying at this property.
Janice and Danny
於 2025 年 12 月住了 1 晚