Before our stay, we contacted the property by email to book a table in the restaurant and were informed that dinner would be served until 6pm so replied asking for the latest table booking possible but upon arrival discovered a hand written note on the door that read "No food today". When we presented to the bar to check-in, the member of staff on duty asked us to pay for our room at that point even though we had pre-paid in full on booking. We were disappointed to discover that we were not allocated the room type that we had chosen.Despite booking what was described as a superior double room with a king sized bed, there was nothing superior about the room and it had a small double bed,which was extremely uncomfortable, rather than a king size. We were surprised that there were no bed side tables and therefore no bedside lamps, one bulb was out in the main light fitting, there was no toilet roll in the bathroom and there was insufficient shampoo and shower gel for two people and no hand soap. Of greatest concern, however,was the standard of hygiene. The room was dirty with cobwebs in the corners and along the skirting boards, dust on all surfaces and the bathroom floor was sticky. This was despite the claim that enhanced cleaning procedures were being employed. The room certanly did not give the impression that any COVID infection control procedures had been implemented. Had there been any availability in local hotels, we would have gone elsewhere.