Lovely for Dogs, But Not at All Baby-Friendly
This hotel may be great for dog owners, but it's extremely unaccommodating for families with babies. Despite calling ahead and being assured a cot would be available, there was none. We were promised a Z-bed instead, which wasn’t in the room on arrival and took 30 minutes to organize.
There’s no baby-friendly dining: no room service, no food before 6pm, and the kids’ menu is outdated and unsuitable for infants. High chairs are available, but no baby plates or cutlery. It took 20 minutes to heat up baby food — in plastic — and only after chasing reception in person, as rooms have no phones.
Rooms aren’t family-friendly either: very light with no blackout curtains, no toothpaste or slippers, and taps that don’t mix hot and cold, making it hard to wash a baby safely.
The food overall was disappointing. Greek yogurt comes pre-mixed with honey, fruit salad is soaked in orange juice, and even a simple mint tea was made with packaged leaves despite fresh mint growing in the garden.
Most staff are young and kind, but poorly managed. Leadership feels disengaged, which is a shame given the hotel's potential and beautiful setting. We wouldn’t return — staying here with a baby was far more stressful than it should have been.