5 座室外游泳池,提供日光浴躺椅

貿易風島大飯店的評分

4 out of 5
貿易風島大飯店
5500 Gulf Blvd, St. Pete Beach, FL

評論

7.6

不錯哦

10 分,有夠讚;1006 則評論中有 367 則" "
8 分,不錯哦;1006 則評論中有 275 則" "
6 分,一般般;1006 則評論中有 185 則" "
4 分,不太好;1006 則評論中有 109 則" "
2 分,很糟糕;1006 則評論中有 70 則" "

7.8/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

7.4/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

Stephanie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had the best time and will definitely be back!!
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Lauren

於 2024 年 4 月住了 4 晚

6/10 一般般

Nancy Kay

不喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月1日回覆
Nancy Kay, it certainly seems like your experience at Island Grand a TradeWinds Beach Resort was a mixed one. We'd appreciate the opportunity to improve by understanding your perspective. Any additional feedback you can provide would be greatly appreciated. Thank you for taking the time to rate us.

10/10 有夠讚

Khalil

喜歡:整潔度、員工素質和住宿環境和硬體
Everything
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月1日回覆
Khalil, it's simply fantastic to see that your stay at Island Grand a TradeWinds Beach Resort met your expectations in every way. We feel so grateful for your positive feedback. Looking forward to welcoming you back to experience even more of what we have to offer.

6/10 一般般

Brendon

親子旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Absolutely love the atmosphere! Super fun activities for the family to participate in all day long. Love all the beach fun opportunities. The main Tradewind rooms could use some up grades but they were very clean. The elevators near our room were broken off and on throughout the week. Which was a little frustrating at times. We were spoiled in the past and stayed at the Rumfish. This facility was closed to a private group while we were there. That was disappointing. But we will definitely be back and hope the Rumfish is available to book next time.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月1日回覆
Brendon, thank you for sharing your appreciation for Island Grand's atmosphere and beach activities! We're pleased you found our accommodations to be well-maintained, while we continuously strive for improvements. It's unfortunate to hear about your experience with the elevators, we always aim to minimize disruptions for our guests. We look forward to having you back again and ensuring your next visit is even more enjoyable, possibly with a stay in the preferred Rumfish facility.

6/10 一般般

Judith

家庭旅遊
不喜歡:住宿環境和硬體
Rooms were clean.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月1日回覆
Judith, it's lovely to hear that you recognized the cleanliness of our rooms. We're committed to providing our guests with well maintained surroundings. For your next visit, we hope to showcase some of our special amenities and services to enhance your experience.

10/10 有夠讚

Berfalia

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place was the perfect getaway just me and my girls. Beach is walking distance staff is amazing. The food options are great. The 7 POOLS!!! It’s a vibe
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日回覆
Berfalia, it warms our hearts to hear that you found Island Grand a TradeWinds Beach Resort to be the ideal escape for you and your girls. We're thrilled that the beach's proximity, our wonderful team members, diverse culinary choices, and numerous swimming pools contributed to the fantastic ambiance. We appreciate your kind comments and look forward to welcoming you back for another "vibe" on your next vacation.

4/10 不太好

carlos

家庭旅遊
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
Front desk sent us to concierge for room directions. They walked us over the entire property looking for our room. Apparently no one knows. After 45 minutes we found it. Elevators were at 1 per bank unless you were at my room then they were all out. Had to wait for 30 minutes for an elevator as this was the only way my 84 yr old mother (who I brought here for her birthday) could get down. Our room’s bathroom door wouldn’t shut so no privacy showering or using the bathroom. We got a text warning a machine would detect smoke in the room but they can’t identify loud banging non stop thru out the night. On top of that not one person but Ms. Judy greeted us with a smile or even greeted us at all, our entire stay. I paid over $800 for what I expected to be a relaxing birthday for my mom and instead we had this experience.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日回覆
Carlos, your feedback is concerning, as it does not reflect the experience we strive to provide our guests. We apologize for the hurdles during the check-in process and any inconvenience related to the location of your room. Additionally, we understand your frustration regarding the elevator situation, especially when traveling with senior family members. We regret hearing of any difficulties experienced with the bathroom door in your suite. Should any discomfort arise in the future, please let our team members know immediately so that they could adjust or rectify the situation. Ms. Judy will be pleased to hear that she made a positive impression on you; however, we aim for all our colleagues to extend the same level of warmth and welcome. We genuinely hope for another opportunity to redeem your initial impressions and turn your experience around.

8/10 不錯哦

Takella

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Area was very congested but clean atmosphere!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月27日回覆
Takella, we appreciate you taking the time to share your experience at Island Grand a TradeWinds Beach Resort. It's uplifting to know you noted our clean atmosphere. As for the congestion, it can sometimes happen due to our resort's popularity, but we're glad it didn't detract from your overall stay. We hope to host you again in the future.

10/10 有夠讚

Kate

親子旅遊
喜歡:整潔度、員工素質和設施服務
A family favorite! We have been there three times and will return!
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月26日回覆
Kate, thank you for sharing your wonderful experiences at Island Grand a TradeWinds Beach Resort. It brings us great joy to hear that our resort has become a family favorite. We eagerly await your return for yet another memorable stay.

8/10 不錯哦

Jennifer

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amenities were excellent, location was perfect, pool and beaches were above average. It was also great that you got as many lounge chairs on the beach included as you needed, they didn't nickel and dime you. The rooms could use some updating, and I don't think beachfront rooms should have carpets, it makes them smell a little musty. But that would be my only negative on the place.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日回覆
Jennifer, thank you for sharing your experience at Island Grand a TradeWinds Beach Resort. We're delighted to hear that you appreciated our amenities, prime location, and beach facilities. We also value your feedback regarding the room furnishings and will consider this as we continue to enhance our guests' experience. We're thrilled that you enjoyed the inclusive aspects of our beach service. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back soon.

6/10 一般般

Shelley

喜歡:整潔度
於 2024 年 4 月住了 9 晚
Customer Service 於 2024年4月24日回覆
Shelley, thanks for taking the time to share your rating. It appears that your stay may have met some, but not all, of your expectations. We'd be grateful for any additional feedback to help us improve. We hope to have another opportunity to host you at Island Grand, a TradeWinds Beach Resort, and deliver a more positive experience.

2/10 很糟糕

Ingrid

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
This property is in serious need of an update, absolutely everything looks old, falling apart or cheaply fixed. Pools are overcrowded, beds are uncomfortable, blankets full of hairs, elevators not working… was not a pleasant vacation.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月22日回覆
Ingrid, it's disappointing to read about your recent experience. Your feedback regarding the state of our facilities, crowded pools, and the comfort of our accommodations is crucial. Moreover, we deeply regret the cleanliness issues you described. This surely contradicts our high standards of hospitality. Rest assured that we are continuously working to enhance our facilities and services to meet and exceed expectations. We do hope that we can have the opportunity to restore your confidence in us in the future.

8/10 不錯哦

Jimmy

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月24日回覆
Jimmy, it's great to hear that you had a positive experience at Island Grand at TradeWinds Beach Resort. We appreciate your rating and we hope to have you stay with us again in the future.

4/10 不太好

Wendy,IPSWICH

團體旅遊, 家庭旅遊
喜歡:整潔度和設施服務
不喜歡:員工素質
Lots to do for young families. Beach water slide very fun. Huge beach. Very big hotel that sadly had RumFish sister property closed off due to a private function (for next 10 days! Beware). Small pools and hot tubs for number of guests without the advertised room to spread out. Felt gypped even though they did move main zip line and campfire over. That's shady to advertise all these facilities and not prewarn that many will be off limits. Apathetic beach staff. Couldn't get a room til 5:20 pm. Not what I'd hoped, in other words.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月20日回覆
Wendy, we regret to hear your experience didn't meet your expectations. It's unfortunate timing that some facilities were unavailable due to prior commitments. We understand the disappointment in not having adequate pool space and the late room availability. Your comments about the perceived apathy of our beach colleagues have been noted. They are usually praised for their exceptional service. We aim to provide all guests with a superior experience, and your thought will help us improve in future. We hope you may give us another opportunity to better your impression in the future.

6/10 一般般

Elizabeth

情侶出遊
不喜歡:住宿環境和硬體
The beach is wonderful but the property is in serious need of upgrades
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月20日回覆
Elizabeth, thank you for your feedback. It's wonderful to hear you appreciated the beach. Your comments about the property improvements have been noted. We continually strive to improve our resort to ensure a delightful experience for our guests. We hope you'll give us another chance to impress you in the future.

4/10 不太好

Samantha

不喜歡:員工素質
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月19日回覆
Samantha, it seems your recent stay met with some challenges and for that, we apologize. We value your feedback as it helps us ensure we are consistently providing the best experiences for our guests. Please know, improvements are always ongoing and we hope we'll have another opportunity to better serve you in the future.

8/10 不錯哦

Olga

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
My family loved staying there everything was great, if i have to say something would be that we like big pools and all the pools in property are really small however the pool have music, games and activities
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月16日回覆
Olga, thank you for sharing your experience at Island Grand a TradeWinds Beach Resort. We're thrilled to hear that your family enjoyed their stay and partook in the fun games, activities, and music offered at our pools. While the pool sizes may not have met your preference, we hope that the lively atmosphere added to your enjoyment. We look forward to welcoming you and your family back for another memorable stay.

4/10 不太好

Deborah Sander

不喜歡:整潔度
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月15日回覆
Deborah Sander, thank you for taking the time to leave a rating, even though no specific concerns or praises were mentioned. It seems like your experience didn't match your expectations. We invite you to share any specific issues so we could strive to improve. Your feedback matters, and we're committed to enhancing everyone's experience at our resort.

8/10 不錯哦

Roberto G

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Almost every thing.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月14日回覆
Roberto G, thank you for sharing your feedback from your stay at Island Grand a TradeWinds Beach Resort. It’s wonderful to grasp that your stay was largely enjoyable. If there's anything we can improve, we encourage you to let us know. We hope your travels bring you back soon.

10/10 有夠讚

Bernadette,Molalla

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was easy in and out. It was clean, had been refreshed, true to advertisisng. The bad is the drink pricing. Way out of line for what it was and the value. I'd give that a D.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月14日回覆
Bernadette, it's delightful to know you found your visit to Island Grand a TradeWinds Beach Resort to be convenient and appreciative of our spotless facilities. Regarding your comments on our beverage pricing, we believe it reflects the quality of our offerings. However, we constantly review guest feedback to ensure our pricing provides good value. We hope to welcome you back for another splendid stay in the near future.

10/10 有夠讚

Katherine

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
So much fun and family friendly. Perfect for kids. Tons of activities. Nice rooms, beautiful pools and great access to beach and cabanas. Some construction going on around hotel and elevators were slow and often stopped working. That was the only negative. Super friendly staff too
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月13日回覆
Katherine, it's delightful to read about your family having a fun-filled experience at Island Grand a TradeWinds Beach Resort. We're thrilled the provided activities, pleasing accommodations, stunning pools, and easy beach access exceeded expectations. As we continue to enhance our resort, we deeply appreciate your patience with the ongoing work and occasional elevator delays. Your remarks about our team members' superb friendliness truly warmed our hearts. We hope to welcome you back for another memorable visit soon.

8/10 不錯哦

Jeanine

喜歡:員工素質
Plenty for kids to do
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月11日回覆
Jeanine, we're thrilled to hear that Island Grand a TradeWinds Beach Resort had plenty of activities for the kids. Our aim to provide engaging adventures for our younger guests seems to have been appreciated. Thank you for sharing your experience, and welcome back any time!

8/10 不錯哦

Sandra

喜歡:整潔度和員工素質
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月12日回覆
Sandra, thank you for taking the time to rate Island Grand a TradeWinds Beach Resort. We're pleased to see that your experience with us have been largely positive. Your feedback is greatly appreciated and we're eager to welcome you back in the near future.

6/10 一般般

Kelly

不喜歡:住宿環境和硬體
It was very noise with the construction work would of liked to know it was going on didn’t like that everything was cashless and the elevators were not working very slow going it’s very nice everything they have for kids enjoyed my stay
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月11日回覆
Kelly, thank you for your feedback. We're glad to hear that your family enjoyed the numerous kid-friendly amenities. However, we're sorry you experienced inconveniences regarding the construction noise and the digital payment system. Please know we constantly strive to keep our guests informed about significant aspects of their stay. Concerning the elevator speed, we understand how this can impact your experience, and we're continually working on improvements. We do hope you'll consider returning to Island Grand a TradeWinds Beach Resort in the future when we can better showcase the serene environment our resort typically provides.

4/10 不太好

Christopher

情侶出遊
不喜歡:員工素質、設施服務和住宿環境和硬體
The staff lacked hospitality and the property was overall very disappointing. The elevators each day were not functioning, one was always out of order and at a point both were. We also noticed in one of the elevators its temporary operational permit was a week expired. To say we did not feel safe taking these elevators was an understatement and we ended up using the stairs for our 6th floor room. Speaking of our room… toilet didn’t flush well, we told the front desk and they said they would have someone come take a look but we had the same issue that night so either they never came or didn’t fix it. You could also not fully close the bathroom door as it didn’t fit correctly in the door jam. Now onto the noise. All day and all night their was a very loud noise that would come and go in intervals, it almost sounded like their was an air compressor in our ceiling. We did not get good nights sleep either nights of our stay. We asked about the noise on our first day and were told it was the elevator work that was being done which was not true as it went on all night. At the end of the day we felt like their was a large lack of effort to address our concerns with the room. The grounds were a bit lack luster and unkept. The pools were small and 1 of them is right in front of large renovations that are going on. So, if you enjoy the noise of jack hammers and saws, this was the pool for you. We walked to the adult pool at rum fish and found 7 kids under 5 in it.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月10日回覆
Christopher, it's unfortunate to hear you didn't have the stellar experience we strive for. We're sorry to know certain aspects such as the elevators and some elements of your room didn't meet expectations. Your comments about noise are seriously noted. We genuinely apologize if you felt that your concerns weren't adequately addressed during your stay.Our goal is to keep our building grounds well-maintained and it seems we may have missed the mark during your visit. The atmosphere around our pools usually gets high praise and we apologize if it wasn't to your satisfaction. Lastly, it's disappointing to learn about your experience at the adult pool. Every guest's satisfaction is our top priority and we regret if it fell short this time. Thank you for your feedback, as it gives us the chance to improve. We hope you'd give us another opportunity to serve you better in the future.

10/10 有夠讚

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月11日回覆
Thank you for the 5/5 rating, Robert!It's excellent you enjoyed your time at Island Grand a TradeWinds Beach Resort so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 有夠讚

deborah

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a nice stay.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月10日回覆
Deborah, thank you for sharing your experience at the Island Grand at TradeWinds Beach Resort. We're glad to hear that your stay was enjoyable. It would be our pleasure to welcome you back for another memorable visit.

2/10 很糟糕

Candice

情侶出遊
不喜歡:員工素質
They did not have a room until 7pm when check in is at 4pm. Came to room after eating to find maid laying in couch watching the football game . After the maid situation we had the worst service the rest of the stay as if we were wrong for telling on the maid . We got dirty looks from staff daily . Then at the end we went to get ice coffees and the barista refused to out cream and sugar in coffee even though they did it for the people in front of us . Threw coffee away and ran from this hotel .
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Janice

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We live this place and have been sevèral times. The staff are great and its clean. We love having the kichenette. The rooms are starting to look a bit dated but the property is making some great improvements to its facilities. The beach is always amazing and location is perfect
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月7日回覆
Janice, it is always a pleasure to welcome returning guests to Island Grand a TradeWinds Beach Resort. We're pleased to hear you found the facilities clean, and enjoyed our convenient kitchenettes as well as our unrivaled beach access. We acknowledge that elements of our design may not align with everyone's tastes, but we're glad to know you appreciated ongoing enhancements. Looking forward to your return, and hope you'll love the changes we're working on!

4/10 不太好

Nicole

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in was at 4p. We sat around and didn’t get our room keys until 5 min before 6 pm. We had dinner reservations at 6 that we wanted to freshen up for but we had our luggage with us sitting in the lobby for almost 2 hours. VERY disappointed with that! Even if we wanted to “take advantage of the amenities”, how could you change into a bathing suit, cover up etc and what do you do with the luggage. A whole afternoon/evening wasted.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月7日回覆
Nicole, we're certainly disheartened to hear about your experience upon arrival. It's important for all our guests to feel welcome, and it appears we fell short in this instance. We’re sorry you faced some difficulties in gaining access to your room promptly and the inconvenience it brought you in terms of your dinner plans. As for the luggage issue, we understand your concern. We are continually working on our procedures and we appreciate your feedback as we aim to improve. We hope you might reconsider staying with us again in the future, so that we can have a chance to better meet your accommodation expectations.

6/10 一般般

Melissa Louise

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和設施服務
The island grand is showing its age. The beach canopies are in rough condition, the rooms need updating. The staff was kind, but overall feeling understaffed. We had fun overall, and the kids were safe to explore the resort.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月6日回覆
Melissa, we appreciate your balanced feedback. It is great to know that your children had a safe exploration experience and that our team members offered kindness. We're always working towards offering high standards; your insights about the condition of the beach canopies and room updates are noted. We're committed to making continuous improvements while maintaining the comfort of our guests. We're pleased you and your family had an enjoyable time overall, and we hope to have another opportunity to serve you better in the future.

8/10 不錯哦

Beatriz

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The only thing I didn’t like it they didn’t clean my room one day
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月5日回覆
Beatriz, thank you for your feedback. We sincerely regret learning about your recent experience of not having your room serviced daily. We pride ourselves on our efficient and reliable housekeeping, so this comes as a surprise. Rest assured, the issue has been noted and will be looked into. Despite this, we're glad that your stay at Island Grand a TradeWinds Beach Resort was generally a positive one. We hope to welcome you back in the future. Wishing you safe travels.

10/10 有夠讚

Paul

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort and family friendly.
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年4月5日回覆
Paul, thank you for your wonderful comments. It's fantastic to learn that you enjoyed the beauty of Island Grand a TradeWinds Beach Resort and our family-friendly ambiance. We appreciate your kind words and we're looking forward to your return in the future.

10/10 有夠讚

Jule

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月5日回覆
Thanks for the perfect rating, Jule!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Island Grand a TradeWinds Beach Resort.Have a wonderful day!

8/10 不錯哦

Eunice,Lakeland

情侶出遊
喜歡:員工素質和設施服務
I loved this hotel! Very convenient! Love the slide and cabanas! Also there is restaurants and everything you need inside the resort. Rooms are spacious and there is everything you need inside the room in case you want to cook, our room had a sofa bed that I think it’s convenient for bigger groups. Only thing I didn’t like was the ac wasn’t working at allll! It was HOT! Also our balcony was facing the pool I felt like there was no privacy like every time I came outside my room everyone from the pool was staring… but I will definitely come back and try another room! Hopefully it’s not hot! We really enjoyed our stay.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月3日回覆
Eunice, it's wonderful to hear of your positive experiences at Island Grand a TradeWinds Beach Resort. We work diligently to ensure our guests have access to amenities such as the slide, cabanas, and multiple restaurants. It's pleasing to hear that you found the room spacious and properly equipped for a larger group.We regret any discomfort related to the temperature controls and perceived lack of privacy. We are always striving to improve and have noted your concerns for our future guests. We're looking forward to your return visit and ensuring your next stay is even better.

6/10 一般般

Casey

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月3日回覆
Casey, it seems you've provided a neutral review. We're curious to hear more about your stay and how we can make it more memorable in the future. Your feedback is invaluable to us. We hope to see you again.

8/10 不錯哦

MARC J

於 2024 年 3 月住了 7 晚
Customer Service 於 2024年4月19日回覆
Marc, thank you for your solid rating of Island Grand a TradeWinds Beach Resort. We trust you had a delightful stay with us and hope to welcome you back in the near future.

8/10 不錯哦

Kimberly Ripp

家庭旅遊
喜歡:設施服務
不喜歡:整潔度和住宿環境和硬體
Property needs renovation, although very convenient to beach access. Not too much to do in surrounding areas. Loud environment, but if this is what you love, Tradewinds is for you!
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年3月30日回覆
Kimberly, we appreciate your feedback about Island Grand a TradeWinds Beach Resort. It's great to hear that you found our beach access advantageous, and we're known for providing lively experiences that our guests enjoy. On the topic of local activities, our team members are always available to recommend additional attractions. Your thoughts about refurbishment will be taken into consideration as we continuously work to enhance our guest experience. We hope to have the chance to host you again, perhaps you may find our atmosphere more to your preference.

10/10 有夠讚

Stephanie

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to make memories. Activities for kids and adults! Only thing that was inconvenient were a few elevators were out of service, but there were servicemen there daily working on it. Will definitely be back!
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年3月30日回覆
Stephanie, we're thrilled to hear that Island Grand a TradeWinds Beach Resort proved to be a memorable destination for all ages. Your acknowledgement of our team members' hard work on our lifts is deeply appreciated. Thank you for your understanding, and for choosing us. We eagerly await your return!

4/10 不太好

Julie

家庭旅遊
喜歡:整潔度
Resort wrist bands are Not enforced. Have to wait in line at 9 am for a beach cabana. I arrived at Noon- no more cabanas available. Had to Pay for 3 beach chairs! I know for a fact that there was a couple for a nearby condo using cabanas! So what was my $55 plus tax a night resort fee for? Rooms online look much big bigger and newer than in person! Rooms are small! No place to put luggage. No outlet to charge phones by beds. Website description for a room says Queen Beds then scroll down in description and they are double beds. Not worth the money! Carpeting in hallways needed vacuuming. Staff did not speak English. Tried changing hotels but everything was full. Their excuse for poor service was its spring break and we are busy. If you can’t handle the reservations then don’t book them!
於 2024 年 3 月住了 7 晚
Customer Service 於 2024年3月31日回覆
Hello Julie,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay.As you mentioned, during peak periods such as Spring Break, our resort can experience high demand for amenities like cabanas. We understand your frustration with the wait and the availability of cabanas upon your arrival. Rest assured, our beach team is working tirelessly to manage the situation and accommodate all guests as efficiently as possible.Regarding your concerns about room size and amenities, we regret if our accommodations did not meet your expectations. We strive to accurately represent our rooms online, and we apologize if there was any discrepancy in the descriptions provided. Your feedback about the cleanliness of the hallways and the availability of outlets in the rooms is duly noted, and we will address these issues promptly with our housekeeping and maintenance teams.Additionally, we apologize if you encountered any difficulties communicating with our staff. We take great pride in providing excellent service to all our guests, regardless of the language barrier. Your comments will be shared with our team for further improvement.Once again, we apologize for any inconvenience you experienced and appreciate your valuable feedback. We hope you will consider giving us another opportunity to exceed your expectations in the future.

6/10 一般般

Jose

家庭旅遊
喜歡:員工素質和設施服務
Had a 5th floor room with only one elevator working so had to carry luggage upstairs and downstairs. Lots of areas that need to be painted or updated. Great locations and Staff was Great but expected more for the price.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月30日回覆
Jose, thank you for sharing your experience. It's regrettable to note your concerns about certain aspects of the facilities and inconveniences you encountered. Our goal is to ensure comfortable stays for all guests and we truly value your feedback. We're glad that you appreciated the location and the efforts of our great team members. We continually strive to improve, and your comments will be valuable in aiding these endeavors. Should you choose to stay with us again, we are confident we can provide an experience that aligns more closely with your expectations.

8/10 不錯哦

Tonia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
HAD EVERYTHING YOU NEEDED TO ENJOY YOUR STAY. I WOULD HAVE LIKED A LIL MORE FOOD OPTIONS AT THE RESORT BUT THERE ARE PLENTY IN WALKING DISTANCE.
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年3月29日回覆
Tonia, it's wonderful to hear you found everything you needed to enjoy your stay at Island Grand a TradeWinds Beach Resort. We appreciate your feedback and take note of your desire for additional food options within our resort. We're glad you were able to find many alternate dining choices nearby. We look forward to welcoming you back in the future.

4/10 不太好

Amy,Westland

家庭旅遊
Crumbs all inside pull out couch bed, old receipts from the prior guests left all over counters so you know they didn’t wipe anything down
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年3月29日回覆
Amy, we regret to hear that your visit did not meet your expectations. We understand your concern about cleanliness, and while these instances are not the norm, we appreciate you bringing them to our attention. Our team members strive to provide a sanitized and welcoming environment, and your comments will be used for our ongoing improvement efforts. We hope you will consider staying with us again so we can provide the experience you anticipated.

10/10 有夠讚

Sue

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great clean resort
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年3月28日回覆
Sue, thank you for your appreciative comments. It's wonderful to hear that you experienced a delightful stay at Island Grand a TradeWinds Beach Resort. We go to great lengths to maintain a high standard of cleanliness and it's pleasing to see this being acknowledged. We look forward to welcoming you back for another enjoyable visit.

10/10 有夠讚

Alexis

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lots of activities for the kids!! The elevator and some other areas need to be updated.
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年3月28日回覆
Alexis, it's delightful to hear that your children enjoyed a variety of activities at Island Grand a TradeWinds Beach Resort. We're constantly working to enhance our guests' experience, so your feedback regarding certain areas needing modernization is appreciated. Please consider us for your family's future getaways.

10/10 有夠讚

Angela

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great family friendly resort. Would be a wonderful location for a wedding.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月26日回覆
Angela, thank you for sharing your experience at Island Grand a TradeWinds Beach Resort. We're thrilled to hear that you recognized our resort as an ideal place for both family vacations and beautiful wedding ceremonies. Looking forward to the opportunity to host you again in the future.

2/10 很糟糕

benjamin

親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Toliet didnt work as first thing when we walked in the door, TV did not work for two day...kept calling......I carried our luggage up and down stairs. Wife terrible per my kids. They can't vent even get the simple things right. Focused way to much effort on things I would have expected not trying to get an elevator or TV to work. Wanted to relax and could not.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月26日回覆
Benjamin, we're really sorry to hear about the problems you encountered during your stay, particularly concerning your room's utilities and the inconvenience with the luggage service. Our guests' comfort and satisfaction is our priority so it's disappointing to read about these issues. We also acknowledge your remarks regarding some aspects that didn't meet your expectations. Feedback like yours helps us work towards improvements and ensure a better guest experience in the future.

6/10 一般般

Beatriz

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We like the amenities
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月25日回覆
Beatriz, we appreciate hearing that you enjoyed the amenities. We hope to accommodate you again to offer an experience worthy of a better rating. Thank you for your feedback.

2/10 很糟糕

Brianna

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月25日回覆
Brianna, it's regrettable to understand your experience at the resort didn't match your expectations. It's important to us to hear from guests like you, as this helps to improve future experiences. We would appreciate an opportunity to learn more about the areas where we fell short during your stay. If you care to share, please reach out to us directly. We're committed to improving guest experiences, and your feedback plays a significant role in that process.