室外游泳池

聖彼得堡希爾頓飯店的評分

3.5 out of 5
聖彼得堡希爾頓飯店
333 1st St S, St. Petersburg, FL

評論

7.4

不錯哦

10 分,有夠讚;1001 則評論中有 385 則" "
8 分,不錯哦;1001 則評論中有 237 則" "
6 分,一般般;1001 則評論中有 150 則" "
4 分,不太好;1001 則評論中有 118 則" "
2 分,很糟糕;1001 則評論中有 111 則" "

7.8/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.2/10

住宿環境和硬體

7.8/10

環保程度

評論

2/10 很糟糕

David,Solana Beach

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Room was awful
於 2024 年 4 月住了 3 晚
Sebastian 於 2024年4月29日回覆
Thanks for your feedback David and we are sorry to hear this, as we strive to ensure every guest feels valued, cared for and respected. We will follow up on your comments and we appreciate your business.

6/10 一般般

Lucas

商務旅客
喜歡:員工素質和住宿環境和硬體
不喜歡:設施服務
I expected a little more as it was a Hilton hotel. Prices are above the services provided
於 2024 年 4 月住了 2 晚
Sebastian 於 2024年4月27日回覆
Thanks for your feedback Lucas and we are sorry that you did not find the value that you expected, as we strive to ensure every guest feels cared for, valued and respected. Due to high demand in our market, pricing during the first 4 months of the year can be higher than you would find the remainder of the year. We hope you choose us again the next time you are in the area and we appreciate your business.

4/10 不太好

Karol

商務旅客
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No maintenance at the property, everything looks old, hostess at the restaurant during the breakfast doesn’t know about customer service
於 2024 年 4 月住了 1 晚
Ryah C - Night Manager 於 2024年4月26日回覆
Thank you for bringing these concerns to our attention. We apologize for the maintenance issues you encountered and any shortcomings in customer service during breakfast. Your feedback is invaluable in helping us improve, and we will address these issues promptly with our team. We hope for the opportunity to better serve you in the future.

4/10 不太好

Cecilia

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
The room was not properly cleaned, papers from previous people, broken furniture and very small bathroom for that price
於 2024 年 4 月住了 1 晚
Ryah C - Night Manager 於 2024年4月21日回覆
Thanks for your feedback Cecilia and we will use your comments toward continuous improvement. We appreciate your business.

10/10 有夠讚

WADE

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service. Will definitely stay here again.
於 2024 年 4 月住了 2 晚
Sebastian 於 2024年4月19日回覆
Thanks so much Wade and we are glad to hear it!Best regards,Sebastian, GM

10/10 有夠讚

Andre

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Sebastian 於 2024年4月15日回覆
Thanks so much Andre and we are glad to hear it!Best regards,Sebastian, GM

8/10 不錯哦

Charlisa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bathrooms are a bit dated but near central ave and all the night clubs and bars. Great customer service. Do street parking as the hotel valet is $45
於 2024 年 4 月住了 1 晚
Sebastian 於 2024年4月8日回覆
Thanks for your feedback Charlisa and we are glad you enjoyed our wonderful location in downtown St. Pete and the service from our team. We hope to see you again soon!Best regards,Sebastian

2/10 很糟糕

Visitacion

於 2024 年 3 月住了 1 晚
Ryah C - Night Manager 於 2024年4月21日回覆
Thank you for the rating and we hope to provide a better experience in the future!

10/10 有夠讚

Jose

喜歡:整潔度、員工素質和住宿環境和硬體
Front desk check-in was great
於 2024 年 3 月住了 1 晚
Sebastian 於 2024年3月25日回覆
Thanks so much Jose and we hope to see you again soon!Best regards,Sebastian

8/10 不錯哦

Brian

喜歡:整潔度、員工素質和住宿環境和硬體
Pleasant stay
於 2024 年 3 月住了 1 晚
Sebastian 於 2024年3月25日回覆
Thanks Brian and we are glad you enjoyed your stay.Best regards,Sebastian

10/10 有夠讚

Javier

於 2024 年 3 月住了 1 晚
Ryah C - Night Manager 於 2024年4月6日回覆
Thank you Javier for the 5 out of 5 rating!

4/10 不太好

Hadil

情侶出遊
Very old hotel, not worth the price for the room as it was supposed to be bay view
於 2024 年 3 月住了 1 晚
Tina McFalls, Assistant Front Office Manager 於 2024年3月10日回覆
Thank you for your feedback. In regards to the Bay View, our rooms face North and South so none of those rooms have a Bay View. I have passed your feedback onto management in regards to your review about the condition of rooms. Thanks,Tina McFalls

8/10 不錯哦

Cheryl

於 2024 年 2 月住了 1 晚
Ryah C - Night Manager 於 2024年3月28日回覆
Thank you Cheryl for the 4 star rating!

6/10 一般般

William,West Palm Beach

商務旅客
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Paid a premium price for a dated product. Rooms need a refresh.
於 2024 年 2 月住了 1 晚
Sebastian 於 2024年3月6日回覆
Thanks for your feedback William and we will use your comments toward continuous improvement. We appreciate your business.Best regards,Sebastian

6/10 一般般

William

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Room was just ok. Paper holder falling off the wall. Heard the elevators all night long. Hotel in need of renovation. Just Ok
於 2024 年 2 月住了 1 晚
Ryah C- Night Manager 於 2024年3月4日回覆
Dear William,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the room condition and noise have been noted, and we'll address these issues promptly. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 有夠讚

Howard

喜歡:整潔度、員工素質和住宿環境和硬體
Great
於 2024 年 2 月住了 1 晚
Sebastian 於 2024年2月29日回覆
We appreciate your time Howard and we hope to see you again soon!Best regards,Sebastian

6/10 一般般

Alejandro

不喜歡:員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Sebastian 於 2024年2月29日回覆
Thanks for your feedback and I'm sorry we were not able to deliver at a higher level, as we strive to ensure every guest feels cared for, valued and respected. We appreciate your business.Best regards,Sebastian

2/10 很糟糕

Zoltan,Plantation

家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質和設施服務
Booked an expensive suite but they put us right next to the elevator which shook the walls a night a could not sleep at all. Plus my daughter had a 15 hour gymnastics competition from 6am on Saturday. Came back to the hotel room to sleep but because of the elevator the room was shaking all night and could not sleep only to tell us innthe morning that all Suites are located next to the elevator. Also there is no ice machines in any floors so we had to come down to the lobby to pick up a bag full of ice. This is only a low class hotel does but could not believe also Hilton does this. Terrible stay. Would love some to call back from Hilton.
於 2024 年 2 月住了 1 晚
Ryah, Night Manager 於 2024年2月26日回覆
Thanks for your feedback Zoltan and we are sorry to hear of your disappointment, as we strive to ensure every guest feels cared for, valued and respected

4/10 不太好

Cindie

團體旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
In desperate need of renovation
於 2024 年 2 月住了 3 晚
Ryah, Night Manager 於 2024年2月26日回覆
Thank you for your feedback. We appreciate your input and understand the importance of maintaining a fresh and updated environment for our guests. We hope to have the opportunity to welcome you back in the future to enjoy the improvements.

4/10 不太好

Emily

喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
This hotel is TIRED. The carpet was worn, the heating and cooling is off. they have a air purifier in the room, but it still seemed funky. The ceilings in the main area were all damaged and leaking. Only 1-2 of the treadmills were working. The location is phenomenal and the people who work there are so friendly and helpful.
於 2024 年 2 月住了 2 晚
Ryah, Night Manager 於 2024年2月26日回覆
Thank you for sharing your feedback. We appreciate your kind words about our friendly and helpful staff, as well as our excellent location. We apologize for the issues you experienced with the condition of the hotel, including the worn carpet, HVAC problems, maintenance issues, and limited treadmill availability. Your comments will be shared with our management team to address these concerns and ensure a better experience for future guests. We hope to welcome you back in the future for an improved stay.

4/10 不太好

Michelle

不喜歡:員工素質
於 2024 年 2 月住了 1 晚
Sebastian 於 2024年2月18日回覆
Thanks for your feedback Michelle and we are sorry to hear of your disappointment, as we strive to ensure every guest feels cared for, valued and respected.

10/10 有夠讚

R, D III

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed my stay.
於 2024 年 1 月住了 2 晚
Tina McFalls, Assistant Front Office Manager 於 2024年2月2日回覆
That is great to hear. Thank you for the feedback.

10/10 有夠讚

Scott

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Royal Rumble
Located in downtown st pete, Stayed for an event at the nearby Tropicana Field. The stadium(home of the Tampa Bay Rays)is within 20 walk or there is a free shuttle from downtown on game/event days.
View from the 10th floor
於 2024 年 1 月住了 4 晚
Sebastian 於 2024年1月31日回覆
We are glad you enjoyed the event this last weekend and we hope to see you again soon. Thanks for sharing your feedback!

6/10 一般般

Thomas

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient Location
The room was fine. I was disappointed to find no ice available except by the bag in the lobby. The burger at the bar was OK, but the flank steak was terrible, and I seldom complain. I walked over to Ford's Garage the next night.
於 2024 年 1 月住了 3 晚
Sebastian 於 2024年1月31日回覆
Thanks for your feedback Thomas and we are sorry that you were not more satisfied. We will follow up on your comments and we hope you will choose us again the next time your are in the area.

6/10 一般般

Karen,Tampa

商務旅客
喜歡:員工素質
不喜歡:整潔度
My bathroom sink was dirty - toothpaste on the faucet in multiple places. Very rundown hotel for the price.
於 2024 年 1 月住了 1 晚
Sebastian 於 2024年1月31日回覆
Thanks for sharing your experience Karen and we appreciate your business. We are sorry for your dissatisfaction and we will follow up on your comments, as we strive to continuously improve.

8/10 不錯哦

Liani

於 2023 年 12 月住了 1 晚
Sebastian 於 2024年1月10日回覆
Thanks Liani

10/10 有夠讚

Amy

於 2023 年 12 月住了 1 晚
Tina, Assistant Front Office Manager. 於 2024年1月3日回覆
Thank you so much for the great review.

8/10 不錯哦

Quinton

Good
於 2023 年 12 月住了 1 晚
Tina, Assistant Front Office Manager 於 2024年1月3日回覆
Thank you for the review.

10/10 有夠讚

andrea

於 2023 年 12 月住了 1 晚
Sebastian 於 2024年1月31日回覆
Thanks so much Andrea!

8/10 不錯哦

Jared

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Sebastian 於 2024年1月2日回覆
Thanks Jared

2/10 很糟糕

Christina

於 2023 年 12 月住了 1 晚
Sebastian 於 2024年1月15日回覆
Thanks for your time Christina and we are sorry that you were not more satisfied, as we strive to ensure every guest feels cared for, valued and respected.

10/10 有夠讚

Betsabeth

於 2023 年 12 月住了 1 晚
Sebastian 於 2023年12月25日回覆
Thanks so much Betsabeth !

10/10 有夠讚

Alison

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel was very clean and well maintained. The bed was really soft so it became lopsided from sleeping on one side, which wasn’t great for my back. And the little snack shop next to the front desk smelled like urine. It might very well have been cleaning chemicals but that odor, especially next to food, needs to go.
於 2023 年 12 月住了 3 晚
Sebastian 於 2023年12月24日回覆
We are glad you enjoyed your stay overall Allison and we will follow up in your feedback. Thanks for sharing my and Happy Holidays to you!

8/10 不錯哦

Mary Anne

喜歡:整潔度、員工素質和客房舒適度
The hotel was fine my major complaint was the strength of your Wi-Fi If you are giving free Wi-Fi it should be serviceable. Also outlets for electronics were few
於 2023 年 12 月住了 1 晚
Ryah C -Night Manager 於 2023年12月21日回覆
Dear Mary Anne,Thank you for sharing your feedback. We apologize for any inconvenience caused by the Wi-Fi strength and limited outlets. We appreciate your input, and we are actively working to enhance both aspects for a better guest experience. We hope to welcome you back for an improved stay in the future.Safe Travels!

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No coffee until 6 am. No news papers.
於 2023 年 12 月住了 1 晚
Ryah C -Night Manager 於 2023年12月21日回覆
Dear Michael,Thank you for sharing your feedback. We apologize for the inconvenience regarding the early coffee availability and the absence of newspapers. Although we offer coffee at 6am, your room also has a coffee machine in which you can have coffee at anytime during your stay. We hope you can enjoy this amenity the next time you stay with us!

6/10 一般般

Jon

不喜歡:員工素質
於 2023 年 12 月住了 1 晚
Sebastian 於 2023年12月13日回覆
Thanks for your feedback Jon and we are sorry that you were not more satsified, as we strive to ensure every guest feels cared for, valued and respected.

8/10 不錯哦

Jason

於 2023 年 12 月住了 2 晚
Sebastian 於 2023年12月24日回覆
Thanks Jason

4/10 不太好

Stephan

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location was good.
於 2023 年 11 月住了 3 晚
Sebastian 於 2023年11月28日回覆
Thanks Stephan and we are glad you enjoyed our wonderful location. We are sorry that you were not more satisfied overall and we hope you will choose us again.

8/10 不錯哦

Frauke

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sehr gute Lage in Downtown St. Pete. Wir waren im 10 Stock. Toller Blick zum Pier. Zimmer war groß und sauber Im Bad etwas wenig Ablagefläche. WLAN war gut. Pool groß und beheizt.
於 2023 年 11 月住了 1 晚
Sebastian 於 2023年11月28日回覆
Vielen Dank für Ihr Feedback und wir freuen uns, dass Sie Ihren Aufenthalt genossen haben!

6/10 一般般

Will

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Old hotel, room smelled musty, very limited parking and $75 per night incidental charge was a bit much
於 2023 年 11 月住了 3 晚
Sebastian 於 2023年11月28日回覆
Thanks for your feedback Will and we will look into your comments. We apologize that you were not more satisfied, as we strive to ensure every guest feels cared for, valued and respected.

2/10 很糟糕

Ann

於 2023 年 11 月住了 2 晚
Ryah C - Night Manager 於 2023年12月21日回覆
Dear Ann,We appreciate your feedback and are genuinely sorry to hear about your dissatisfaction. Your experience matters to us, and we would like to learn more about the specific issues you encountered to address them. Please feel free to contact our customer service team so we can better understand and resolve any concerns you may have had during your stay.

4/10 不太好

James

商務旅客
不喜歡:住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Sebastian 於 2023年11月15日回覆
We are sorry to hear this, James, as we strive to ensure every guest field, cared for valued and respected. We appreciate your time and your business, and we wish you safe travels.

6/10 一般般

Scott

喜歡:整潔度
於 2023 年 11 月住了 3 晚
Sebastian 於 2023年11月21日回覆
Thanks for your feedback Scott and we are sorry that you weee not more satisfied, as we strive to ensure every guest feels cared for, valued and respected.

10/10 有夠讚

Heather

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Tina McFalls, Assistant Front Office Manager 於 2023年11月13日回覆
Thank you Heather for the wonderful review. We look forward to hopefully hosting you again in the future. Thanks,Tina McFallsAssistant Front Office Manager

8/10 不錯哦

ODane

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property. Rooms need a little update as well as elevator.
於 2023 年 11 月住了 1 晚
Sebastian 於 2023年11月13日回覆
Thanks ODane!

6/10 一般般

Leslie

家庭旅遊
喜歡:整潔度和客房舒適度
於 2023 年 10 月住了 1 晚
Sebastian 於 2023年11月3日回覆
Thanks for your feedback Leslie and we are sorry that you were not more satisfied, as we strive to ensure every guest feels cared for, valued and respected. We appreciate your business and we hope to see you again.Best regards,Sebastian

8/10 不錯哦

Tae Ho

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
front office service
Front office employees are not very kind. Except front office, other services (cleanness, location, amenities) are good
於 2023 年 10 月住了 2 晚
Ryah C - Night Manager 於 2023年11月2日回覆
Thank you for your valuable feedback. We're pleased to hear that you enjoyed our cleanliness, location, and amenities. We apologize for the issue you encountered with our front office employees and will address this promptly to ensure a more pleasant experience on your next visit.

10/10 有夠讚

ANA MARIA

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
EXCELLENT
My experience at Hilton or Marriott hotels is always excellent and this time was no exception.
於 2023 年 10 月住了 1 晚
Sebastian 於 2023年10月21日回覆
We are glad to hear this Ana Maria and thanks for taking the time to share this with us!Best regards,Sebastian

6/10 一般般

WEIMING

於 2023 年 10 月住了 1 晚
Sebastian 於 2023年10月16日回覆
Thanks for your feedback Weiming and we are sorry you were not more satisfied, as we strive to ensure every guest feels cared for, valued and respected.

10/10 有夠讚

Andy

於 2023 年 10 月住了 4 晚
Ryah C - Night Manager 於 2023年11月4日回覆
Thank you Andy for the 5 out of 5 rating! Safe travels!