My spouse and I recently checked in at Damare Resort & Spa for our honeymoon, booking a suite with beach access. Unfortunately, our experience was far from what we expected and paid for.
Upon arrival, the general upkeep of the property appeared less maintained than suggested by online ratings and photos. Our biggest issue, however, was with the room itself. We had booked and paid for a spacious suite with direct beach access. What we received was a tiny room that bore no resemblance to a suite, and no beach access. Instead, we had a small, two-foot walkout onto artificial turf, situated off a cliff, definitely not the "beach access" we were promised. We approached the front desk to address this discrepancy, explaining that the room was not what we had paid for. We requested to be moved to a suite we had booked. The staff informed us there was "nothing they could do," leaving us with no resolution. To compound our frustration, after returning to our room, a glass vase was dropped outside our door. Shards of glass then splintered and entered our room through the gap under the door. Given the significant disparity disparity between what was advertised and what we received, we felt we had no option but to check out immediately. We are extremely dissatisfied with our stay and the hotel's refusal to issue a refund despite the misrepresentation of the room and the overall negative experience.
