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OYO 鷹之家民宿飯店 - 聖倫納茲黑斯廷斯的評分

3 out of 5
OYO 鷹之家民宿飯店 - 聖倫納茲黑斯廷斯
12 Pevensey Road, St Leonards-On-Sea, England

評論

7.8

不錯哦

10 分，有夠讚；273 則評論中有 79 則" "
8 分，不錯哦；273 則評論中有 104 則" "
6 分，一般般；273 則評論中有 61 則" "
4 分，不太好；273 則評論中有 16 則" "
2 分，很糟糕；273 則評論中有 13 則" "

7.8/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

7.2/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Julie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The back garden is beautiful and tranquil and well maintained
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Peter

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Shared bathroom had a wobbly toilet and an extremely poor flush all with very low water pressure taking an age to fill again very unhygienic Breakfast ok but no meat ie bacon or sausage staff very friendly
於 2024 年 4 月住了 8 晚

10/10 有夠讚

Krzysztof

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very nice hotel. Highly recommend
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Natalia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good place
於 2024 年 4 月住了 2 晚
Dewi 於 2024年5月20日回覆
Thanks for rating us superbly, Natalia! Glad to know that you loved our services. Regards, Dewi

6/10 一般般

John

喜歡：整潔度
於 2024 年 4 月住了 1 晚
Dewi 於 2024年5月20日回覆
Hey, John! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Dewi

8/10 不錯哦

Richard

喜歡：整潔度和員工素質
Good VFM
於 2024 年 4 月住了 1 晚
Dewi 於 2024年5月20日回覆
Hey, Richard! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Dewi

2/10 很糟糕

Emma

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Where to start upon arrival I went to the desk the lady said she had trouble finding me on the system which I thought was odd because I had proof that I booked through Expedia and anyway... She got the manager over he also said that I'm not on the system and that they are fully booked and said that Expedia failed to inform them of my booking...and tried to turn me away even though I'd paid for the night. He didn't seem to care. He tried to turn me away from the hotel and I said look if you turn me away I'm going to be on the street tonight because all my money has gone on this hotel room. So what did he do he put me in a dirty spare room I couldn't use the bathroom that was attached because it had crap in there that he couldn't be bothered to move.it .. on top of that I had a dirty bed with pubic hairs in it. He just didn't seem to care one bit that he downgraded me even though I paid the same as everyone else I think it's absolutely terrible service and I can see that he's done this to other people. It shouldn't be allowed. When I returned home I tried to get a refund from both the hotel and Expedia I won't be using either service ever again. I never got my refund and nobody admitted to being at fault. I paid £70 for one night to be told that I couldn't stay there and when I basically begged he put me in a dirty room. You tell me if that's worth £70!
於 2024 年 3 月住了 1 晚
Joey 於 2024年5月20日回覆
Sorry for the trouble caused, Emma! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey

8/10 不錯哦

joost，otegem

喜歡：員工素質
Cheap but fine. Clean room, nice breakfast Friendly People
於 2024 年 3 月住了 1 晚
Tim 於 2024年5月20日回覆
Hi, Joost! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Tim

8/10 不錯哦

Dipen

Noah 於 2024年5月20日回覆
Thank you very much, Dipen! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Noah

4/10 不太好

Alan

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 2 月住了 1 晚
Joey 於 2024年5月20日回覆
Hi, Alan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

10/10 有夠讚

Zak

於 2024 年 2 月住了 1 晚
Noah 於 2024年5月20日回覆
Hi, Zak! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Noah

8/10 不錯哦

Julie

喜歡：整潔度、員工素質和客房舒適度
A good basic place to stay
Clean and lovely staff. Could do with a bit of maintenance. Full English breakfast is fab.
於 2024 年 2 月住了 14 晚

10/10 有夠讚

ADEBAYO

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 5 晚

10/10 有夠讚

David

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a lovely hotel, with lovely rooms, friendly staff& a lovely cooked breakfast .
於 2024 年 1 月住了 1 晚

6/10 一般般

Emma

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
All fur coat...
The entrance is lovely, as is the bar area. The restaurant would make you go wow and the garden looks good. The receptionist and waitress very polite and helpful. Sadly, these are the highlights. Our room, whilst clean, had mould all round the windows. The bathroom window had no curtain, leading to an incident in the night of a large shape banging again the window that made me glad to be sitting on the toilet. The kettle didn't work, which made the complimentary tea and coffee pointless. No plug in the sink. Paperthin walls that left us in no doubt as to the couple next door's activities. Furniture felt very student accommodation and like a cheaper Ikea set. A pile of bags of dirty laundry that stayed at the bottom of the stairs for the 2 days we were there put the seal on our feelings about it all.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Jemma

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Lovley place amazing staff will definitely stay again
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Karen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The breakfast was excellent at this property. Staff were very helpful when we asked for directions.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Keith

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 5 晚

10/10 有夠讚

Sandra

於 2023 年 12 月住了 2 晚

10/10 有夠讚

Nicola

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

Michael

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff and ideal for contractors
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Linda

喜歡：住宿環境和硬體
於 2023 年 11 月住了 2 晚

8/10 不錯哦

john

家庭旅遊
喜歡：整潔度和員工素質
Nice clean room but limited clothes hanging facility. Shared bathroom not ideal and had no heating when l went for a shower on Sunday morning at 7.50
於 2023 年 11 月住了 1 晚

6/10 一般般

Charmain

喜歡：整潔度、住宿環境和硬體和客房舒適度
Good nights sleep, but room improvement
於 2023 年 10 月住了 2 晚
Barbara 於 2023年11月6日回覆
Thank you for rating us with such awesome words, Charmain! We will strive to keep up with your expectations every time. Regards, Barbara

6/10 一般般

Dean

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Seemed clean and tidy and a back garden to relax in
於 2023 年 10 月住了 1 晚
Barbara 於 2023年11月6日回覆
Hi, Dean! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara

6/10 一般般

Charlie

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Barbara 於 2023年11月6日回覆
We appreciate your positive rating, Charlie! We do take pride to serve our guests with an amazing experience. Regards, Barbara

8/10 不錯哦

Paul

商務旅客
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Low budget hotel, rooms could do with some basic maintenance done. Second time I've stayed here as its works for me with a site round the corner but both time in different rooms there has been issue with the shower not working or plumbing issues. Overall the place is pleasant along with the staff but just little things let the whole thing down.
於 2023 年 9 月住了 1 晚
Barbara 於 2023年11月6日回覆
Hi, Paul! Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Barbara

10/10 有夠讚

Katarzyna

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Vladimir

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Ava 於 2023年9月12日回覆
Thank you so much for the wonderful rating, Vladimir! Hope to serve you soon with an even more happening stay. Regards, Ava

10/10 有夠讚

Szilveszter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location comfy room
The location is great. The room is spacious. The stuff is friendly. We had a nice time would return in a heartbeat.
於 2023 年 9 月住了 1 晚
Barbara 於 2023年9月12日回覆
Pleased to hear your kind words of gratitude, Szilveszter! We are going to do our best to never fail to impress you every time. Regards, Barbara

8/10 不錯哦

Temwa

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Ava 於 2023年9月12日回覆
Hi, Temwa! Thanks a lot for giving us the perfect rating. Next time we are going to carry out our best efforts to pull this off to a whole new level. Regards, Ava

8/10 不錯哦

Julie

於 2023 年 8 月住了 1 晚
Maria 於 2023年9月12日回覆
Thanks for your kind and lovely words, Julie! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

6/10 一般般

Paul

不喜歡：員工素質和住宿環境和硬體
Property was as expected but could do with a few areas of maintenance. Springs on one of the single beds had given up and gave an uncomfortable nights sleep and the shower tray would fill up and take ages to drain.
於 2023 年 8 月住了 1 晚
Ava 於 2023年9月12日回覆
Apologies for the problems you had faced, Paul! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

10/10 有夠讚

Ian，Brisbane

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Parking was a little limited but we managed to snare an early good spot and did not use the car afterwards. Hastings-St Leonards is a quite charming place and is within walkable distance: downhill getting there but uphill on the way back. Maybe a 21 bus or others could be used by older persons. The room was of good size, bed comfortable, location good. Breakfast is extra but is of good value; staff friendly and helpful. Best dining area is about 1km down the road in the town. There is a Co-op on the way down. The only slight drawback for the property is there are lots of stairs as rooms are either up or down. But, all in all a pleasing experience.
於 2023 年 8 月住了 1 晚
Dewi 於 2023年9月12日回覆
That is great to hear, Ian! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

8/10 不錯哦

Susan

家庭旅遊
喜歡：整潔度和員工素質
The staff were very nice, the breakfast was perfectly cooked and delicious and not to expensive at £7.50. The carpet in the bedroom was very stained and there was a stain on the base of my bed and looked a bit shabby. The bed sheets were lovely and clean and the bathroom was clean, towels were a bit thin.
於 2023 年 8 月住了 1 晚
Ava 於 2023年9月12日回覆
Hi, Susan! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Ava

8/10 不錯哦

Donald

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Dorota

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Our room was perfect clean. Staff are very friendly and helpful.
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Natalie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was very comfortable, the lady at the desk was very friendly and helpful. Excellent customer service
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Deborah

於 2023 年 8 月住了 1 晚

10/10 有夠讚

peter

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Jeffrey

於 2023 年 8 月住了 1 晚

6/10 一般般

Kees

情侶出遊
Good for one night. Best days in the past.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Conner

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Nice hotel with comfy rooms that have the necessities needed for an over night stay. Staff are welcoming and attentive.
於 2023 年 8 月住了 1 晚

6/10 一般般

Andrew

情侶出遊
不喜歡：設施服務
The property is nice and its in a quiet area, but there were a few hiccups. 1.... we arrived at 1pm to be told its 2pm check (we already knew the check in time) for us to be checked in early (1 hour) It'll cost £25. 2.... Breakfast now isnt free and its £7.99 with a certain time slot instead of anytime. 3.... The receptionist at midnight was really noisy and prevented me sleeping until early hours. Its a cheap hotel and worth the stay.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Cheryl

於 2023 年 8 月住了 1 晚

8/10 不錯哦

Barry

於 2023 年 8 月住了 1 晚

10/10 有夠讚

J

於 2023 年 7 月住了 1 晚

8/10 不錯哦

STEPHEN

於 2023 年 7 月住了 2 晚
Eva 於 2023年7月29日回覆
Hi, Stephen! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

8/10 不錯哦

lesley

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Room could do with an update room 5 Radiator was warm and never got cold, so too hot in room. Breakfast, tea not so good, sausages cheap Only one peice of toast. Staff were all lovely, hotel general areas were nice. I wojld use the hotel again.
於 2023 年 7 月住了 1 晚
Eva 於 2023年7月25日回覆
Thank you so much for your ranking and valuable reviews, lesley! We have duly acknowledged your input and we ensure a better stay in the future. Regards, Eva