外觀

黑斯廷斯大飯店的評分

2 out of 5
黑斯廷斯大飯店
1 Grand Parade, St Leonards-On-Sea, England

評論

6.8
10 分,有夠讚;221 則評論中有 62 則" "
8 分,不錯哦;221 則評論中有 61 則" "
6 分,一般般;221 則評論中有 37 則" "
4 分,不太好;221 則評論中有 20 則" "
2 分,很糟糕;221 則評論中有 41 則" "

7.4/10

整潔度

7.4/10

員工素質

6.2/10

設施服務

6.4/10

住宿環境和硬體

7.0/10

環保程度

評論

2/10 很糟糕

Zoe

團體旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Was unable to check in as the hotel was closed received a phone call from a member off staff who was extremely rude
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jason

喜歡:整潔度、員工素質和住宿環境和硬體
A very comfortable stay at a good price. Mr Mann was very welcoming and sociable
於 2024 年 3 月住了 3 晚
Peter. 於 2024年4月3日回覆
We thank our guests for taking the time to send a review.Of course the staff who work so hard here are very pleased to achieve a top score.

2/10 很糟糕

Neil

於 2023 年 12 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for the review.

10/10 有夠讚

Carl

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
PETER 於 2024年4月3日回覆
Your most favourable review is very much welcomed by the hard working staff here.

8/10 不錯哦

Rhoda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for taking time to send a review.

6/10 一般般

Pui por

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
於 2023 年 11 月住了 1 晚
Peter 於 2023年11月13日回覆
Thank you for taking the time to give us a good review.

2/10 很糟糕

V

於 2023 年 10 月住了 1 晚
owner 於 2023年10月17日回覆
Unfortunately Victor and his wife were unable to stay with us on this occasion.They arrived, parked with their badge displayed in the blue badge slot we had obtained right in front of the building, but came too late in the day for us to be able to provide a double en suite room on or near the ground floor.His wife who suffered from severe emphysema was unable to go to the top floor for the allocated room for their stay.If we had been informed by the guest when making the booking,we could have easily made adjustments,but rooms were already occupied..Victor even apologised for not telling us in advance of their special requirements.On a quiet weekend (not Bonfire night) we may have had some flexibility. Fortunately with a brother in town and friends at a local caravan camp,they had help.We could not relet their room so late in the day but will provide a big discount naturally for their next stay with us.

6/10 一般般

anthony

情侶出遊
It is adequate
於 2023 年 10 月住了 1 晚
owner 於 2023年10月17日回覆
Good to hear that we were sufficient for his needs,which was a simple en suite twin overlooking the English Channel and Beachy Head,so that both he and Spanish female could enjoy the annual fireworks and Bonfire Societies' torchlight parade.

10/10 有夠讚

henry

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
owner 於 2023年10月17日回覆
Many thanks for your positive grade.

10/10 有夠讚

Martin

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice place to stay, Clean and tidy.
於 2023 年 9 月住了 1 晚
owner 於 2023年10月17日回覆
Staff are pleased that you take the time to show your appreciation for all their hard work.

2/10 很糟糕

nick

於 2023 年 9 月住了 1 晚
owner 於 2023年10月17日回覆
Staff are puzzled by low score as no reason provided either verbally during stay nor upon departure just slipped away.Paid just 72 for three persons in en suite room ( ie just 24 each) right on the promenade overlooking the beach.Staff recollect that they were namedroppers(some actor they claimed to know?) as if to make themselves somehow important.We need to know if something is wrong so that we can improve.This does not help us.However we regret that they were not happier and will continue to do our best.

10/10 有夠讚

BAO

於 2023 年 9 月住了 1 晚
owner 於 2023年10月17日回覆
Your top marks grade is much appreciated by all the staff who do all the work to ensure that all guests enjoy their stay with us.

8/10 不錯哦

Stewart

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
People make a place and the people make this a very good place to stay very helpful very friendly made me very happy
於 2023 年 9 月住了 1 晚
owner 於 2023年10月17日回覆
The staff are so happy that you enjoyed your stay with us.Please come again.

10/10 有夠讚

Danny

於 2023 年 8 月住了 1 晚
owner 於 2023年10月17日回覆
Thank you for your positive review grade.

10/10 有夠讚

Rajeevan

於 2023 年 8 月住了 1 晚
Owner 於 2023年10月17日回覆
The staff are very happy with your kind praise.

6/10 一般般

Emma

不喜歡:整潔度和住宿環境和硬體
N/a
於 2023 年 8 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for your review.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The facilities advertised in EXPEDIA website did not exist there. There is no restaurant, no bar, no room service, no parking, no cleaning, no fridge, .... Everything was very old and poorly maintained. The room carpet was dark grey, while when one of the beds was moved accidentally, same carpet underneath it was pink! No fridge. cheap beds. Too little toiletries. Very small shower. The shower head was moving, would not stand still, so I had to hold it with one hand. The whole bathroom was humid with no window and only a small old fan that was not working properly. Old and thin doors. Old and small TV. The hotel was a little far from the Hastings attractions but that was not much of problem.
於 2023 年 7 月住了 3 晚
PETER 於 2024年4月3日回覆
Just two examples from completely inaccurate and distorted review: doors are not thin but standard fire doors(of course): of legal regulation thickness and age; Ample parking: unlike down town,parking here is always free with completely unrestricted places less than 100yards away.etc..etc..

8/10 不錯哦

Mark

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Well located, pleasant and functional.
A pleasant and functional little place in a great location. The manager was a very lovely character.
於 2023 年 8 月住了 1 晚
PETER 於 2024年4月3日回覆
Many thanks from staff who do all the work here.

6/10 一般般

Lorna

喜歡:整潔度
Enterance mouldy smell, common room carpet and reception needs up dating. No instructions to access wifi when reception closed. Rooms clean could up date bedding.
於 2023 年 7 月住了 1 晚
PETER 於 2024年4月3日回覆
Your comments noted;thank you;they help us always to improve.

8/10 不錯哦

Jennifer

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great sea view
Overall a pleasant stay, although dated the room was comfortable and had fantastic sea view.
於 2023 年 7 月住了 2 晚
PETER 於 2024年4月3日回覆
Thank you for favourable review.Yes,our fortunate position right on the promenade does afford splendid panoramic views from Beachy Head to the west right round to Hastings Country Park,old Hastings and the pier to the east.Both sunrises and sunsets are stunning.

6/10 一般般

Christopher

情侶出遊
不喜歡:住宿環境和硬體
Limited facilities, and not very comfortable, but it served it's purpose as a bed for the night.
於 2023 年 7 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for taking time to comment.

8/10 不錯哦

Karen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for your review.

10/10 有夠讚

Sevgi

家庭旅遊
喜歡:整潔度和員工素質
The Grand Hotel is pleasant and being on the sea front is convenient and accessible to all amenities.
於 2023 年 7 月住了 1 晚
PETER 於 2024年4月3日回覆
Many thanks for your top review;staff are always pleased to see their hard work recognised.

10/10 有夠讚

Terry

於 2023 年 7 月住了 2 晚
PETER 於 2024年4月3日回覆
Many thanks for our top grade.It gives the staff much pleasure to see their work recognised and approved.

8/10 不錯哦

Chris

於 2023 年 7 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for taking time to provide a good review.

8/10 不錯哦

Damian

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Lovely and quiet, very friendly
於 2023 年 6 月住了 3 晚
PETER 於 2024年4月3日回覆
Thank you for your kind words..

10/10 有夠讚

Graham

喜歡:整潔度、員工素質和住宿環境和硬體
Very pleasing room with amazing sea views
於 2023 年 6 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you.Our fortunate position right on the promenade provides a panoramic view from Hastings cliffs and pier and sunrises to the east right round to Beachy Head and the South Downs and stunning sunsets to the west..

10/10 有夠讚

Brian

於 2023 年 6 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for top marks review.

10/10 有夠讚

YADUKO

喜歡:整潔度、員工素質和住宿環境和硬體
kind friendly modest clean wonderful view
於 2023 年 5 月住了 1 晚
PETER 於 2024年4月3日回覆
Many thanks for taking time to review.

2/10 很糟糕

Laura

於 2022 年 12 月住了 1 晚
PETER 於 2024年4月3日回覆
All reviews help us to improve.

10/10 有夠讚

Alan

喜歡:整潔度、員工素質和住宿環境和硬體
Very friendly & interesting owner. Helpful staff
於 2022 年 12 月住了 1 晚
PETER 於 2024年4月3日回覆
Many thanks for your kind review.

8/10 不錯哦

Helen

於 2022 年 11 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for good review.

8/10 不錯哦

Miss Kristina E

團體旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
The owner was friendly and chatted a lot over check in. Which was slightly irritating as just wanted to check in and explore Hastings. He was elderly and slow so was patient with him. There was no explanation of facilities in hotel e.g. wifi, breakfast etc. Room was clean and comfortable. On check out there was no one at the reception so was unsure of procedure. Ended up seeing a member of staff and she told us to leave the keys on the counter. This was the only staff we encountered on our stay. But for one night was comfortable and clean.
於 2022 年 10 月住了 1 晚
PETER 於 2024年4月3日回覆
Your positive thoughts about your enjoyable stay and will be passed on to our 8 discreet staff.

2/10 很糟糕

Jack

於 2022 年 10 月住了 1 晚
PETER 於 2024年4月3日回覆
All reviews help us improve.

10/10 有夠讚

Simon

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very pleasant and relaxing
We had a very pleasant 1 night stay at The Grand Hastings with a lovely sea view. Very peaceful and relaxing for us. Staff members and owner were incredibly welcoming and friendly. The bed was a little worn and springy however but we still really enjoyed our stay. We will definitely return when we next plan to be in East Sussex
於 2022 年 10 月住了 1 晚
PETER 於 2024年4月3日回覆
Your top marks make the hard working staff feel appreciated.Many thanks.

8/10 不錯哦

Linzi

團體旅遊
喜歡:整潔度和住宿環境和硬體
Very basic, could do with new mattresses, bathroom had three doors! One that led straight onto the communal hallway, one was locked, and one door to the room. The building has been repainted grey and no longer yellow - so bit confused when trying to find it. Parking - had to pay. On the plus side it was clean and thank goodness for the sea view!
於 2022 年 9 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for the praise.Relax:shower room is really secure! All parking here is free and there is ample unrestricted parking as well,unlike down town Hastings where you must pay everywhere or have a residents' permit.There are two council car parks close to us where guests can opt to pay and display if they feel the urge to help the council.

10/10 有夠讚

Peter

於 2022 年 9 月住了 1 晚
PETER 於 2024年4月3日回覆
thank you for your review.

10/10 有夠讚

Margaret

於 2022 年 9 月住了 1 晚
PETER 於 2024年4月3日回覆
Thank you for top marks given.

6/10 一般般

Leslie

商務旅客
喜歡:員工素質
Nice service but needs updating.
The gentleman who checked me in was lovely. The room was adequate. I'm sure this place was quite something in its day but it felt like it had not been updated in quite some time. The room had a lingering scent of damp, as did the lounge. The carpet in the room was worn and likely needed a deep cleaning (hence, the lingering scent). The location was fine, though my 'partial sea-view' room did not really have a sea view unless you count standing in the doorway to the en suite bathroom and look out the window at a severe angle.
於 2022 年 8 月住了 1 晚
PETER 於 2024年4月3日回覆
Your thoughts help us improve,even in your chosen room which is the cheapest basic room we offer,chiefly for impecunious students and backpackers on very low budgets.Of course,we do provide larger rooms,some with bay windows,some with balconies all with full frontal sea views..

10/10 有夠讚

Simon

於 2022 年 8 月住了 2 晚
PETER 於 2024年4月3日回覆
Many thanks.

2/10 很糟糕

Emma

親子旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
The manager firstly put phone down on me when I was calling regarding where to park, he insisted I rind door bell instead of him popping his head out as unless there is parking outside you could have a long walk!! Then the hotel exterior is now grey not yellow so I called to ensure this was the correct property and the manager spoke as if I should know this.. then we went in and the hallway is dated with a musty smell, I asked if rooms were like this and he said if I decided I did not want to stay that would be fine, so me and my 6 year old son were immediately put off. We asked to view room before we checked in, the room was very small and just ok for 1 night but at top of hotel a lot of stairs to be carrying bags too. Then the beds- literally like sleeping on cardboard. Terrible night sleep, noise from main road horrendous and the absolute worst was that we were to top room very high up to find the window did not have a child lock.. we were up and out of there as quick as possible after no sleep and the overflow on the loo also needed fixing.
於 2022 年 8 月住了 1 晚
PETER 於 2024年4月3日回覆
Unfortunately this middle-aged lady arrived in an extremely agitated and nervous state,(perhaps from a long drive?) and never really achieved balance,despite our very best efforts to make her stay an enjoyable experience.It seems we failed,so apologies;Hopefully her disorders,behavourable or otherwise have now been overcome..

2/10 很糟糕

真實旅客

不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 1 晚
PETER 於 2024年4月3日回覆
All reviews help us improve.

10/10 有夠讚

Gareth

於 2022 年 7 月住了 1 晚
PETER 於 2024年4月3日回覆
Many thanks for top marks given.Staff delighted.

6/10 一般般

Mariusz

喜歡:整潔度和員工素質
不喜歡:客房舒適度
於 2022 年 7 月住了 1 晚

10/10 有夠讚

Aimee-mae

於 2022 年 7 月住了 1 晚

4/10 不太好

Adrian

於 2022 年 7 月住了 1 晚

6/10 一般般

Susan

家庭旅遊
不喜歡:住宿環境和硬體
basic hotel
This is a very basic place to stay, clean, friendly staff, but needs lots of updating, value for money but wouldn't stay again
於 2022 年 6 月住了 1 晚

10/10 有夠讚

Ben

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚

6/10 一般般

Shannon

團體旅遊
喜歡:整潔度
It’s okay
It was okay. The beds were alright, the room was alright, nothing that makes you get excited to stay as you enter the room. Took a long time to just to sign in and get a key to the room. My security pin was asked for which it shouldn’t be as it’s prepaid and therefore no concern to the owner.
於 2022 年 6 月住了 1 晚

8/10 不錯哦

Neil

喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Hotelier very friendly and helpful. Accommodation was clean and appropriate room size for price; but dated and tired looking. Could do with new bed linen and towels.
於 2022 年 6 月住了 2 晚