The premises were unsafe, with visible drug activity and loitering on the property. There were ongoing disturbances from other guests (screaming and banging), which staff did nothing to control, despite being notified. The bed had a plywood base, making it impossible to sleep comfortably. These conditions are unacceptable and fall far below the standard promised and reasonably expected. I ask for a full refund due to these breaches of safety, comfort, and service.