You cannot beat this hotel for its location in downtown right on the harbour and so close to the majority of food, pubs, shopping, etc. The restoration of this grand old property to bring it up to a relatively modern facility but keeping the century old post and beam construction is very impressive. The onsite parking is a very useful feature as well. However, there were some quite disappointing aspects to our stay. We were in a room very close to the elevator in one of the wings. The elevator was excessively loud, to the point where it is hard to believe it is operating properly. It was wasn't just making noise when operating, it made big random clunks while just sitting idle. The staff was not overly attentive to the needs of operating the complimentary breakfast area. The fridge in the lounge was not operating correctly and staff did nothing about that when notified of it. It probably was at 12C, far too warm to be storing dairy products. Overall, staff just not paying attention to the little details required in such an operation. The parking area was also not very clean, lots of bits of garbage, cigarette butts, etc.