Staff were friendly and took the time for small talk. It was an older place but with lots of updates. The room and bathroom was clean. It was a non smoking room and there were no smells or stains on the ceiling, walls, or carpet. Everything we needed was there. Soap, shampoo/conditioner, hair dryer, and iron. There was even a nice phone/tablet charger by the bed. Water pressure was excellent! Older bathroom but had nothing wrong with it. Newer furniture, beds, and tv were in the room along with a microwave, mini fridge, and coffee maker. Beautiful balcony and fire pit area to sit at along with a beach looking East to view Mackinaw Island. Ice machine down the hall. We had a lot of choices for breakfast and again had the beautiful view of the lake while eating. There was a note in the room letting you know about the bugs outside to keep the doors shut, great advice!