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薩莫維爾飯店的評分

4 out of 5
薩莫維爾飯店
Mont du Boulevard, St. Brelade, Jersey

評論

9.2

太棒了

10 分，有夠讚；636 則評論中有 421 則" "
8 分，不錯哦；636 則評論中有 178 則" "
6 分，一般般；636 則評論中有 24 則" "
4 分，不太好；636 則評論中有 9 則" "
2 分，很糟糕；636 則評論中有 4 則" "

9.4/10

整潔度

9.4/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Martin，Hudson

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent customer service with friendly staff. Excellent restaurant in-house with others within 5min walk. Would stay again.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

colin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic location and almost silent during the night. Very relaxing place to spend the week
於 2024 年 4 月住了 5 晚
Steve 於 2024年4月17日回覆
Dear Colin,Thanks for the review. It's really appreciated and I look forward to welcoming you back soon.Kind regards

10/10 有夠讚

Racheal

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly helpful staff. We had an early flight and arrived early expecting to leave bags at reception but our room was ready and able to check in which after an early morning start was very much appreciated.
於 2024 年 4 月住了 2 晚
Steve 於 2024年4月16日回覆
Thanks for the review Racheal, I'm really pleased that you enjoyed your stay with us and I look forward to welcoming you back during warmer weather.Kind regards

10/10 有夠讚

Stephen

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Steve 於 2024年4月12日回覆
Thanks for the review Stephen. I hope to welcome you back in the future.Kind regards

10/10 有夠讚

Susan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is the second time we have stayed at this hotel and we've really enjoyed it. Friendly, helpful staff, clean and smart, in a great location. I would definitely recommend it.
於 2024 年 3 月住了 2 晚
Steve 於 2024年4月12日回覆
Thank you for the review Susan, it's really appreciated.I look forward to welcoming you back soon.Kind regards

10/10 有夠讚

Brian

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantasticly furnished rooms and exquisite dining
於 2024 年 2 月住了 1 晚
Steve 於 2024年2月27日回覆
Thanks for the review Brian. I'm pleased that you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 有夠讚

Anja

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel with a personal touch
Lovely hotel with friendly staff that make you feel welcome. More personal approach than in the bigger chain hotel which was really nice over the Christmas period. Great breakfast, continental as a buffet and hot breakfast to order with a good selection. The room was comfortable and homely and additional needs are met with a smile. The back bedrooms (others will be seaview) look over trees and a quiet lane that runs behind and above the hotel, but could have some noise from the kitchen/extractor fan’s below when in use, but it didn’t bother us. If you prefer to be away from that and enjoy the stunning sea view towards St Helier be sure to book a sea view room. Free parking for hotel guests and there was always a space even though it’s not a huge carpark. The up-hill walk up to the hotel from St Aubin’s is a bit of a climb, but doable even for those that don’t class themselves as fit, but for someone with poor mobility it will be better to take the car. Restaurant serves good quality food in a nice environment especially when able to take in that sea view with a great service. In the summer there is a nice outside pool, but a short walk downhill leads to the beach on either side of the harbour depending on the tide. We will stay here again
Hotel entrance and carpark
於 2023 年 12 月住了 4 晚
Steve 於 2023年12月31日回覆
Thanks for the positive and informative review Anja, it's really appreciated by the team and I'm sure will also be appreciated by our future guests.I'm so pleased that you enjoyed your stay and I look forward to welcoming you back in the future.Kind regards

10/10 有夠讚

Naveen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Superb!
於 2023 年 11 月住了 5 晚
Steve 於 2023年11月29日回覆
Thanks for the reveiw Naveen.

10/10 有夠讚

James E K

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel in a magnificent location.
The hotel has been very stylishly updated and the public reception rooms are smart and comfortable. Beautiful bedroom overlooking St Aubin's Bay. The room would suit a double rather than a king-sized bed as that slightly fouls entrance to the room. Excellent lighting. The bedroom windows are not a snug fit so that the room was chilly. This was as much my fault in not adjusting the radiator's thermostatic valve ! Light and well equipped bathroom. It lacked a hand held shower and when bathing, the soap dispenser was inaccessible. A traditional bar of soap would solve the problem. Fortunately, even when staying in 4 or 5star hotels, I always pack soap but it's always disappointing when a hotel of this quality doesn't quite think things through. Good quality linen and towels. Staff professional and helpful. Breakfast and bar food excellent and very good value. I've stayed before and will stay again !
於 2023 年 10 月住了 4 晚
Steve 於 2023年11月29日回覆
Thank you for your lovely review James E K,I'm really pleased that you returned to the Somerville and I look forward to welcoming you back.All points noted and acted upon. We usually provide bars of soap in every room for the reasons you mention. I'll bring it up with HK and remind them to ensure this happens. We're in the process of replaceing all window hinges on the windows as and when we can get into the bedrooms due to high occupancy. A work in progress.I look forward to welcoming you back.Kind regards

8/10 不錯哦

Debra

情侶出遊
喜歡：員工素質和住宿環境和硬體
We loved the location and character of the property. Most of the staff were lovely can we mention the man whose name starts with O on reception is exceptional who genuinely goes out of his way to help. When we left on very early Saturday morning a lovely man on reception whose name we didn’t get again went out of his way to call a cab and whilst waiting made us coffee. The breakfasts were also really good. The rooms were very quirky but to warm.
於 2023 年 10 月住了 4 晚
Steve 於 2023年11月29日回覆
Thanks for your lovely review Debra, it's really appreciated and I look forward to welcoming you back in the future.Kind regardsSteve

2/10 很糟糕

Lorraine

於 2023 年 10 月住了 1 晚
Steve 於 2023年10月11日回覆
Thank you for your review. I'm sorry you did not enjoy your stay. Did you reach out to the management team during your stay to address your issues?

10/10 有夠讚

Martin

喜歡：整潔度、員工素質和住宿環境和硬體
All the Staff were excellent and we had a wonderful stay at this fabulous Hotel
於 2023 年 9 月住了 4 晚
Steve 於 2023年10月11日回覆
Thanks for the lovely review Martin.I look forward to welcoming you back soon.Kind regardsSteve

8/10 不錯哦

D

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
lovely location and hotel
於 2023 年 9 月住了 3 晚
Steve 於 2023年10月11日回覆
Thanks for the great review. I'm pleased that you enjoyed your time with us.Kind regards

10/10 有夠讚

Tyler

於 2023 年 8 月住了 2 晚
Steve 於 2023年10月11日回覆
Thank you for the review Tyler. I look forward to welcoming you back.

2/10 很糟糕

Rob

喜歡：整潔度
不喜歡：員工素質
Very poor experience for us. Food was appalling.
Very poor experience for us. A last minute booking due to the travel chaos. The first room we were presented with was above the kitchens and noisy fans. My partner is 8 months pregnant and I was very unwell for the whole stay. We were relocated to a ground floor room where deliveries and maintenance men were parking, coming and going, leaving engines on. I had to knock on the window at 12.45am to break up a loud conversation between two hotel employees. We did think the hotel had been tastefully updated in the common areas. The views from the lounge area were beautiful. The outside pool is also a big plus. The food was an absolute car crash. My partner had room service which was £44 for a sirloin steak half a mushroom and half a tomato and a side or two. I didn’t make breakfast on the first day due to ill health but on the second day, wow. Smoked salmon and scrambled eggs on sourdough was tragic. The salmon was pumped full of water and I’m convinced the egg out of a plastic carton. It was anaemic and the texture was very strange. I couldn’t even stomach a bite. I overheard they only schedule one chef on for morning service. The laundry woman was very pleasant and Krzysztof the receptionist was very kind sorting out a late check out. We had a better experience at the Royal Jersey. I would definitely give this place a miss if you want value for money and quality food.
於 2023 年 8 月住了 2 晚
Steve 於 2023年9月1日回覆
Dear Rob,Thank you for taking the time to post your review although I would have been happy to discuss these points with you in person when I spoke to you yesterday but I know you weren't feeling well.I'm very surprised the your comments relating to the food as the vast majority of our feedback is extremely positive. I can confirm that the smoked salmon is from a reputable supplier and is of good quality and the eggs are fresh, not from a plastic carton. We roster two chefs on for breakfast everyday.I'm sorry that you didn't enjoy your stay with us and sincerely hope you feel better soon.Congratulations to you and your partner, exciting times.Kind regards

6/10 一般般

annemiek

情侶出遊
喜歡：整潔度、員工素質和設施服務
Vriendelijk gastvrij en schoon, badkamer verdiend wat onderhoud en daarom wat duur voor wat je krijgt
Steve 於 2023年9月1日回覆
Thank you for your review annemiek, it's appreciated.Kind regards

10/10 有夠讚

Wolfram

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Es war sehr erholsam!
於 2023 年 8 月住了 7 晚
Steve 於 2023年9月1日回覆
Thnaks for the review Wolfram, I'm pleased that you had a relaxing stay.Kind regards

8/10 不錯哦

Susan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyable stay.
Good breakfast, nicely updated decor, comfortable furnishings, beautiful views. Some of the rooms only have smaller double beds, so we recommend booking a twin/king room.
於 2023 年 8 月住了 2 晚
Steve 於 2023年9月1日回覆
Dear Susan,Thank you for your review. I look forward to welcoming you back in the future.Kind regards

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely stay
Overall the stay was excellent. The room was clean and relatively spacious. One small negative related to the bathroom - the fixed head shower was difficult to manipulate due to high position on the wall and as such must prove awkward for some guests to adjust. Food was excellent but some of the staff at breakfast were too quick to remove plates from the table when not everyone had finished eating. The location provided a stunning view across the bay both during the day and also at night when it was lit up. For a quiet stay in St Aubin, I would recommend this hotel.
於 2023 年 7 月住了 7 晚
Steve 於 2023年9月1日回覆
Thank you so much for taking the time to post your review. Your comments are appreciated and will be shared with the team.I look forward to welcoming you back in the future.Kind regards

10/10 有夠讚

Graham

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ticks all the boxes
It is a hotel I would definitely return too. It ticks all the right boxes for us.
於 2023 年 7 月住了 4 晚
Steve 於 2023年7月22日回覆
Thanks for the review Graham, It's really appreciated.Please visit again soon

8/10 不錯哦

Michael

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We stayed at The Somerville for a short break away and would definitely return. We had dinner at Tides restaurant on our first evening and it was superb. Breakfast was also lovely each morning. We enjoyed several drinks in the hotel’s Voyager bar which also didn’t disappoint. The staff we interacted with were all extremely professional and efficient. We enjoyed the outdoor pool area during our stay. Sunloungers were very comfortable. The pool was very cold (not sure if it is heated) but I enjoyed a refreshing swim. Perhaps the area around the pool could be a little tidier in terms of clearing the patio areas of accumulated fallen leaves etc. Worth noting also is that the rooms do not have air conditioning and ours was extremely warm. A fan is provided in the room however. We had booked a standard double room on this occasion which was too small/cramped. Next time we would definitely book a larger room.
於 2023 年 7 月住了 3 晚
Steve 於 2023年7月6日回覆
Dear Michael,Thank you for taking the time to post such a positive and informative review for future guests. The swimming pool is heated between May and September.I look forward to welcoming you back in the future.Kind regards

10/10 有夠讚

Malcolm

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 6 晚
Steve 於 2023年7月4日回覆
Thank you for the review Malcolm, it's really appreciated.We all look forward to welcoming you back in the near future.Kind regards

10/10 有夠讚

Graham

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 4 晚
Steve 於 2023年7月4日回覆
Thank you for the review Graham.We look forward to welcoming you back soon.Kind regards

8/10 不錯哦

Kathryn

喜歡：整潔度、員工素質和住宿環境和硬體
We had a nice stay. The staff was very nice and helpful and made us feel welcome.
於 2023 年 6 月住了 2 晚
Steve 於 2023年6月14日回覆
Thanks for taking the time to post your review Kathryn. I'm really pleased that you enjoyed your stay with us.Kind regards

8/10 不錯哦

Angela

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 5 晚
Steve 於 2023年6月14日回覆
Thanks Angela. Your review is appreciated and I look forward to welcoming you back soon.Kind regards

10/10 有夠讚

Mark

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 6 晚
Steve 於 2023年6月14日回覆
Thank you for the review Mark.Kind regards

10/10 有夠讚

Andrew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Steve 於 2023年6月14日回覆
Thanks for the review Andrew.I look forward to welcoming you back.Kind regards

8/10 不錯哦

john

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Great stay again, this time bought some friends who really enjoyed the hotel and island
於 2023 年 5 月住了 4 晚
Steve 於 2023年5月11日回覆
Thank you for the review John. I'm pleased that you enjoyed your stay and look forward to welcoming you back soon.

6/10 一般般

Matthew

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 4 晚
Steve 於 2023年6月14日回覆
Thank you for your review Matthew, it's appreciated.Kind regards

10/10 有夠讚

Colin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 5 晚
Steve 於 2023年5月9日回覆
Thank you for your review Colin. I look forward to welcoming you back soon

8/10 不錯哦

Jutta

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 4 晚
Steve 於 2023年5月9日回覆
Thanks for the review Jutta.Kind regards

10/10 有夠讚

Ian T

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
A wonderful hotel. We stayed for 5 nights and everything was superb. The staff are attentive and friendly. Our room was clean and what we expected. All in all a lovely hotel
於 2023 年 4 月住了 5 晚
Steve 於 2023年5月9日回覆
Thank you for taking the time to post such a lovely review Ian.Kind regards

10/10 有夠讚

Peter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great views!
A lovely place to stay with friendly, caring staff. Rooms are spacious and tastefully decorated.
於 2023 年 3 月住了 3 晚
Steve 於 2023年5月9日回覆
Thanks for the great review Peter, it's really appreciated.Kind regards

10/10 有夠讚

Neil

於 2023 年 2 月住了 2 晚

10/10 有夠讚

peter

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Don't hesitate
於 2023 年 2 月住了 3 晚

10/10 有夠讚

Helen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A lovely place to stay!
Lovely comfortable room with a fabulous view, excellent food and good service. Definitely a hotel I will return too.
View from room
View from room
於 2022 年 12 月住了 5 晚

10/10 有夠讚

ROBIN

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 2 晚

10/10 有夠讚

John

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
After living in st aubin for over 20 years, this hotel has the best location in the island with many dining options at the hotel and village. The hill is a little steep. Somerville staff were very welcoming and it has an old world charm of an English country hotel. The rooms need a little modernizing but I would not hesitate to stay here again on my next visit to jersey.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚

8/10 不錯哦

Angela

喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 11 月住了 5 晚

10/10 有夠讚

Andy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good service and food. A good place to relax
於 2022 年 11 月住了 4 晚

8/10 不錯哦

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 3 晚

10/10 有夠讚

Neil

於 2022 年 11 月住了 3 晚

10/10 有夠讚

Christine

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel, staf and food was lovely. The hill was very steep.
於 2022 年 10 月住了 4 晚

8/10 不錯哦

Andrew

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
always a pleasure to stay at this hotel however the breakfast service left a lot to be desired this time as it was so disorganised and simply not ready on some days
於 2022 年 10 月住了 6 晚
Steve 於 2022年10月11日回覆
Thank you for your review Andrew. I've taken your feedback on board with a view to making immediate improvements at breakfast.I look forward to welcoming you back in the future.Kind regards

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 4 晚
Steve 於 2022年10月11日回覆
Thanks for the review Michael, it's really appreciated and I'm pleased that you enjoyed your stay.

8/10 不錯哦

John

於 2022 年 9 月住了 4 晚

10/10 有夠讚

Graham

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Faultless
Everything was perfect, we will definitely stay their again when we are in Jersey.
於 2022 年 9 月住了 3 晚
Steve 於 2022年10月7日回覆
Thanks for the review Graham, it's really appreciated and I look forward to welcoming you back in the future.Kind regards

8/10 不錯哦

Patricia

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful view but hill up to hotel a bit of a challenge walking up to
於 2022 年 9 月住了 4 晚
Steve 於 2022年10月7日回覆
Thanks for the review Patricia. I look forward to seeing you again in the future.

8/10 不錯哦

Lesley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff. Without a doubt the staff were excellent. They worked their socks off and did so with smiles and efficiency. The location is brilliant - the views are stunning. Only quibble was our room. It was definitely without a view of any description.
於 2022 年 9 月住了 6 晚
Steve 於 2022年10月7日回覆
Thank you for the review Lesley. I'm pleased that you enjoyed the team members. I would certainly recommend the sea view and superior sea view rooms for any future bookings.Kind regards