2/10 很糟糕
ariel flores
家庭旅遊
2025 年 12 月 29 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very disappointing stay.
From the moment we arrived, the reception area was extremely hot and the staff was rude and very slow. There was only one front desk employee assisting more than 12 people in line, and the check-in process took 43 minutes. The receptionist barely answered questions and spoke in a very low, unclear voice.
The room and pool were clean upon arrival, which was the only positive. However, many amenities did not work: the air conditioning and refrigerator were broken, there was no coffee maker despite being listed, and there were not enough towels for a room booked for four people.
The beds were uncomfortable, and the room was never cleaned during our stay, even after requesting housekeeping, which was especially inconvenient since we were traveling with children. Additionally, the ice machines and water fountains were out of order.
Overall, this hotel does not meet basic comfort or service standards. I would not recommend it and would not stay here again.
ariel flores
於 2025 年 12 月住了 2 晚
