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Reviews of Holiday Inn Express Eugene - Springfield, an IHG Hotel

2.5 out of 5
Holiday Inn Express Eugene - Springfield, an IHG Hotel
919 Kruse Way, Springfield, OR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 761 out of 1000 reviews" "
Rating 8 - Good. 189 out of 1000 reviews" "
Rating 6 - Okay. 28 out of 1000 reviews" "
Rating 4 - Poor. 13 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable !
Stayed 2 nights in May 2024

8/10 Good

Carol

Staff was very nice. Clean and well maintained. Good location.
Stayed 2 nights in May 2024

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for honoring my request to be on the top floor. Easy check in and check out.
Stayed 3 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything and the jucuzzi was actually Hot
Stayed 1 night in May 2024
Response from Mike on 2024/5/8
Thank you so much for staying with us. We look forward to seeing you again.

10/10 Excellent

Joan

Traveled with family
Liked: Amenities
The pool was cold. However the staff is fabulous, so helpful and kind. Thank you!!!!
Stayed 1 night in May 2024
Response from KH on 2024/5/6
Dear Joan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy accesible hotel with lots of parking. So close to great shopping and dining.
Stayed 2 nights in May 2024
Response from KH on 2024/5/6
Dear Ana,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is always good!
Stayed 1 night in Jan 2024
Response from KH on 2024/4/29
Dear Kathleen,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.and being a loyal guest. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Sravan Kumar, FREMONT

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and access
Stayed 1 night in Apr 2024
Response from KH on 2024/4/29
Dear Sravan Kumar,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

8/10 Good

Mikayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 1 night in Mar 2024
Response from KH on 2024/4/29
Dear Mikayla,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

8/10 Good

Corina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and will definitely stay again when we are in town
Stayed 2 nights in Apr 2024
Response from KH on 2024/4/29
Dear Corina,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff.
Stayed 1 night in Apr 2024
Response from KH on 2024/4/29
Dear Julie,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Christina, Diamond Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 2 nights in Apr 2024
Response from KH on 2024/4/11
Dear Christina,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good
Stayed 2 nights in Apr 2024
Response from KH on 2024/4/11
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

fritz

Stayed 1 night in Apr 2024
Response from KH on 2024/4/29
Dear Fritz,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2024
Response from KH on 2024/4/11
Dear Randy,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

4/10 Poor

Luz

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reputation Response Team on 2024/4/10
Thank you for your review. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to hear more about your stay and where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly at any time. We hope to hear from you soon and take care.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Was late and they gave us Yougart from breakfast. Much appreciated
Stayed 1 night in Apr 2024
Response from KH on 2024/4/11
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KH on 2024/4/5
Dear Noelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic friendly staff.
Stayed 3 nights in Mar 2024
Response from KH on 2024/4/5
Dear Kelly,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excellent

Hong Lu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I hope there's fruit for breakfast
Stayed 1 night in Mar 2024
Response from KH on 2024/4/5
Dear Hong Lu,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excellent

Zicong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. The hotel looks new.
Stayed 1 night in Mar 2024
Response from KH on 2024/4/5
Dear Zicong,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excellent

Susan

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous facility fu
Stayed 1 night in Mar 2024
Response from KH on 2024/4/5
Dear Susan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

8/10 Good

Alissa

Stayed 1 night in Mar 2024
Response from KH on 2024/4/29
Dear Alissa,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Ngan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quick stop location
Stayed 1 night in Mar 2024
Response from KH on 2024/3/29
Dear Ngan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Delma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great overall no complaints
Stayed 3 nights in Mar 2024
Response from KH on 2024/3/29
Dear Delma,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Shana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the staff was friendly & helpful
Stayed 2 nights in Mar 2024
Response from KH on 2024/3/25
Dear Shana,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excellent

Sorin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and good beds
Stayed 1 night in Mar 2024
Response from KH on 2024/3/25
Dear Sorin,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

8/10 Good

Benjamin, Kelso

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from KH on 2024/3/25
Dear Benjamin,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KH on 2024/3/25
Dear Andrea,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

8/10 Good

Michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms can be quite stuffy/humid. Had issues with our air conditioner failing to work and had to call the desk twice during 3 night stay. Prompt to come fix it during daytime hours when maintenance is in the building but in the evening hours we just had to deal with it not working. Also beware if you have allergies or breathing issues, the deoderizers they use in hallway and rooms is very very very strong. Caused headache and asthma issues first night of our stay. Offered an ionizer for our room the next night, but not a fan of breathing ozone either. When synthetic fragrances are so strong makes me wonder what it is that is trying to be covered up. Simple cleanliness doesnt need to be covered by chemical synthetic fragrances. Staff was very nice and friendly. Easy check in and out. Comfortable beds and linens. Loved how large the shower was and easily able to accomodate a shower seat for people with disabilities. Large room. Nice and bright, but also able to totally darken room with darkning shades. Some rooms have a remote and the ability to electronically raise and lower the blinds.
Stayed 3 nights in Mar 2024
Response from KH on 2024/3/25
Dear Michelle,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Sincerely Holiday Inn Express Springfield

10/10 Excellent

Raquel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about it.
Stayed 3 nights in Mar 2024
Response from KH on 2024/3/18
Dear Raquel,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was nice. Room was clean fridge was a little loud but it wasn’t unbearable. Beds were comfy. Kids liked the pool and I loved that it was open all day (7am-10pm) both check in and checkout were quick and easy. Clock in our room kept resetting itself but we didn’t mind since we didn’t use the alarm clock but definitely something that could affect you if you plan on using the alarm clock.
Stayed 2 nights in Mar 2024
Response from KH on 2024/3/18
Dear Ashley,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

8/10 Good

Kevin

Stayed 1 night in Mar 2024
Response from KH on 2024/4/11
Dear Kevin,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and well appointed
Stayed 1 night in Mar 2024
Response from KH on 2024/3/18
Dear Amy,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Catriona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & friendly place.
Stayed 1 night in Mar 2024
Response from KH on 2024/3/18
Dear Catriona,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KH on 2024/3/15
Dear B.,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was wonderful. Bathroom had body hair in shower and in toilet and top of toilet .
Stayed 1 night in Mar 2024
Response from KH on 2024/3/11
Dear Jennifer,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Best regards,Holiday Inn Express Springfield

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A handsome, spacious property (lobby, dining area, access), with equally handsome, very spacious rooms. Super quiet and a range of amenities (microwave, fridge, safe, large television, desk area and lounge seating). Front desk employees cheerful, cordial and helpful. The AM breakfast offerings were plentiful.
Stayed 1 night in Feb 2024
Response from KH on 2024/3/11
Dear Bruce,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield

8/10 Good

Lynda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check-in was awful@@@ They said they didn't have the reservation and needed a confirmation # which we didn't have because we had gone through Expedia. All we had was the transaction number. The front desk girl finally found the reservation after an inordinate amount of time. I had to make phone calls to my Mom who had made and prepaid the reservation. This is inexcusable.
Stayed 1 night in Mar 2024
Response from kh on 2024/3/11
Dear Lynda,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. SincerelyHoliday Inn Express Springfield

10/10 Excellent

Eiji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KH on 2024/2/26
Dear Eiji,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Staff & service
It's an OK hotel.
Stayed for 5 days for work. Cleaning service only came for day 2 morning. No cleaning afterwards. Overall, this is an okay hotel. Breakfast service & selection is good. Pretty standard hot continental breakfast.
Stayed 5 nights in Feb 2024
Response from KH on 2024/2/19
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved being on the top floor and how quite it was! And how respectful and nice the staff was
Stayed 1 night in Feb 2024
Response from KH on 2024/2/16
Dear Isabella,hank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean updated rooms. Great front desk. Lots of eating places nearby.
Stayed 1 night in Feb 2024
Response from KH on 2024/2/9
Dear Susan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Express Springfield

10/10 Excellent

P. V,

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good service. Check in was easy and fast. Check in person was very friendly and professional.
Stayed 1 night in Feb 2024
Response from KH on 2024/2/9
Dear P.V.Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived early and allowed us to check inn. Most spacious room we’ve ever stayed in. Great bed and loved the furniture. Also loved the breakfast.
Stayed 1 night in Feb 2024
Response from KH on 2024/2/6
Dear Charles,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express Springfield

8/10 Good

Mark

Stayed 1 night in Feb 2024
Response from KH on 2024/3/25
Dear Mark,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield

10/10 Excellent

Shari

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Jan 2024
Response from KH on 2024/2/6
Dear Shari,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kh on 2024/2/6
Dear Cathy,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KH on 2024/2/5
Dear Becky,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express Springfield

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2024
Response from KH on 2024/2/5
Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express Springfield