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"Pretty bad. I’m usually a laid back traveller, but this hotel seriously tested my patience. My biggest issues were the ant infestation and the airport shuttle. I specifically chose this hotel because of the advertised shuttle service, but it was essentially nonexistent and very misleading. If I had known how unreliable it was, I absolutely would have stayed elsewhere. I landed at 12:45pm and couldn’t even arrange a shuttle in advance because they required a phone call after arrival. Since I’m from Canada and lost cell service, I had to get my dad to call the hotel for me. Apparently the shuttle “takes breaks” for hours at a time, so the next available pickup wasn’t until 3pm. Uber prices were extremely high, so I decided to wait. Big mistake. I was told to wait outside at 2:45pm and that the shuttle would arrive between then and 3. I stood outside alone in pouring rain while delays kept changing. At 3:12pm, the driver literally drove past me taking another passenger away from the airport. After multiple calls from my dad, the shuttle finally arrived at 3:35pm. I basically lost my entire afternoon in Houston waiting around at the airport. The next morning I had a 6:55am flight, and once again the shuttle wasn’t available, forcing me to pay for another expensive Uber. The room itself was spacious, but the bathroom had ants crawling all over the sink area. Gross. I mentioned it to the front desk and it was barely acknowledged. The shampoo dispenser was also completely empty."

"Average"

"Very clean. Enjoyed my stay and plan to come back."

"Bed mattress no two Comfortable"

"Clean room"

"Great place to stay"

"Decent rooms, great staff. Shuttle service was on time. Good breakfast."

"Overall good experience "

"The room was spacious and clean. This was the most comfortable hotel bed I’ve ever slept on! The breakfast was fresh and yummy. "