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Reviews of Courtyard by Marriott Spokane Downtown at the Convention Ctr

3 out of 5
Courtyard by Marriott Spokane Downtown at the Convention Ctr
401 N Riverpoint Blvd, Spokane, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 594 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jamie

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I’ve stayed here multiple times with family, but the front desk staff threatened to kick my autistic husband out of the hotel at 2am because they said he was being erratic and belligerent!!!! It was one specific staff member, we were traveling for business with our 7 month old and this staff member thought it was suspicious and erratic that we were up at 2am even when traveling with a baby and was extremely rude to my husband.
Stayed 4 nights in Apr 2024
Response from Spokane Courtyard on 2024/5/21
Hi Jamie! Thank you for the information....this is troubling to hear. Please call me directly at the hotel so we can discuss further. Thank you! Pam A.

10/10 Excellent

Brigette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you are visiting Washington State University. Friendly and professional staff that offers a warm and inviting atmosphere.
Stayed 1 night in May 2024
Response from Spokane Courtyard on 2024/5/14
Thank you for your kind review of our hotel and staff! We truly appreciate it! We look forward to having you back again on a future visit to Spokane!

10/10 Excellent

Mindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right on the walking trail into downtown making it a great location to walk to restaurants, events and shopping.
Stayed 2 nights in May 2024
Response from Spokane Courtyard on 2024/5/7
Thank you for your review! The river walk is so beautiful - especially in the Springtime! Thanks for staying with us!

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and they had a nice bar area. It was a little pricey but nice overall.
Stayed 1 night in Apr 2024
Response from Spokane Courtyard on 2024/5/1
Hi Kelly! Thank you so much for your review and feedback! We look forward to seeing you again on a future visit to our area!

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Spokane Courtyard on 2024/5/1
Thank you!

10/10 Excellent

Carole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was at a meeting at the Spokane Convention Center, I'm 75 years old and do have some issues with walking. the Mariott was close enough for me to park at the hotel and walk to and from the Convention Center. Grateful for that.
Stayed 3 nights in Apr 2024
Response from Spokane Courtyard on 2024/4/26
Thank you so much for your review of our hotel, Carole! It was a pleasure to have you as our guest. We hope to see you again on a future trip to Spokane!

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet and best in cleanliness. Staff are very friendly. Thank you for your business. Hope to see you again
Stayed 4 nights in Apr 2024
Response from Spokane Courtyard on 2024/4/21
We sure appreciate your comments! Thank you and we look forward to seeing you again soon at the Spokane Courtyard!

10/10 Excellent

Bryon, Red Deer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check-in and Bistro staff
Stayed 1 night in Apr 2024
Response from Spokane Courtyard on 2024/4/16
I am glad you enjoyed our staff Bryon!

10/10 Excellent

Linda

Traveled with family
Great location!
Stayed 1 night in Apr 2024
Response from Spokane Courtyard on 2024/4/3
Thank you for the nice review! We sure appreciate it! We hope to see you again soon!

8/10 Good

John

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Fair stay, run down property. Not worth the cost for comparable locations. Rented based on star rating thinking it would be nicer.
Stayed 1 night in Mar 2024
Response from Spokane Courtyard on 2024/3/26
Thank you so much for the review -- your feedback means a lot to us! We are looking forward to our hotel's renovation later this year! We sure hope to see you again in the future.

10/10 Excellent

ASET

Stayed 1 night in Mar 2024
Response from Spokane Courtyard on 2024/3/26
Thank you so much for the review! We appreciate it very much and hope to see you again soon!

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Everyone is super friendly. Definitely stay again
Stayed 1 night in Mar 2024
Response from Spokane Courtyard on 2024/3/17
Thanks Kellie for your response. We look forward to seeing you again!

4/10 Poor

Janis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had two rooms reserved that said "Queen Beds". They were double beds. And since I reserved both rooms at the same time, I expected them to be side-by-side. They were on different floors. Not impressed. Fortunately the rooms were very clean. Thank you for that.
Stayed 1 night in Mar 2024
Response from Spokane Courtyard on 2024/3/16
Hello Janis - I apologize your rooms were not close together for your stay. The reservations had different last names and we were unaware they were linked.Thanks for your response.

8/10 Good

Kellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the river. Easy walk to dining & shopping. All the staff was very friendly
Stayed 2 nights in Mar 2024
Response from Spokane Courtyard on 2024/3/12
Thanks for your response Kellie! I am glad you enjoyed our staff!

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2024
Response from Spokane Courtyard on 2024/3/26
Thank you for your 5 star review! We sure appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Margaret

Stayed 1 night in Feb 2024
Response from Spokane Courtyard on 2024/3/20
Thanks for your response Margaret!

4/10 Poor

DOUGLAS

Stayed 1 night in Feb 2024
Response from Spokane Courtyard on 2024/2/22
Thank you Douglas for your response.

10/10 Excellent

Jerel

Stayed 1 night in Feb 2024
Response from Spokane Courtyard on 2024/2/22
Thank you Jerel for your response.

10/10 Excellent

Carolina

Traveled with family
Always need updates
Stayed 3 nights in Feb 2024
Response from Spokane Courtyard on 2024/2/20
Thank you Carolina for your response.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Spokane Courtyard on 2024/2/19
Thank you Janet for your response.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Spokane Courtyard on 2024/2/18
Thank you Robin for your response. We look forward to your next visit!

6/10 Okay

Ellen

Business traveler
Liked: Cleanliness, staff & service
Was really noisy on the side i stayed on. I have always in the last 3 years been close to river. They said that was not available this year! Will probably not stay there again
Stayed 3 nights in Feb 2024
Response from Spokane Courtyard on 2024/2/11
I am sorry Ellen we were unable to accommodate your request this year. Thank you for your feedback.

8/10 Good

OutiJ

It seems interior is old and has bit of a smell in the rooms
Stayed 3 nights in Feb 2024
Response from Spokane Courtyard on 2024/2/5
Thanks for your feedback, it will be shared with the Leadership Team.

6/10 Okay

Cindi A

Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/3/20
Thanks for your response Cindi.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Dec 2023
Response from Spokane CY on 2024/1/31
Thank you so much for your 5 out of 5 rating! We really appreciate your business and hope to see you again soon!

4/10 Poor

Laura

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/1/31
Hi Laura! Thank you for your review of our hotel. It looks like we did not measure up and we would love to have more feedback on that if possible so we can address it. We do appreciate your business and hope we can be of service to you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Spokane CY on 2024/1/31
Thank you for your review! 10 out of 10 is what we strive for. We appreciate your business and hope to see you again soon.

10/10 Excellent

Nikita, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Spokane Courtyard on 2024/1/30
Thank you for your response Nikita. We look forward to seeing you again!

10/10 Excellent

Alex

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful area
Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/1/29
Hi Alex! We want to thank you for posting a 5 out of 5 review for us! Please come back and see us again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It's a hotel
Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/1/29
Hi John! Thank you for the 5 out of 5 rating! We sure appreciate it and hope to see you again on your next visit to Spokane!

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable. We enjoyed the pool and hot tub. Staff was friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Spokane Courtyard on 2024/1/28
Thanks for your feedback Jill. We look forward to see you again!

8/10 Good

Leslye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/1/27
Thanks Leslye for your review. We look forward to see you again!

10/10 Excellent

Brandi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and everyone was friendly.
Stayed 1 night in Jan 2024
Response from Spokane CY team on 2024/1/23
Thank you for your review of our property! We sure appreciate your business and hope to see you again soon!

10/10 Excellent

Vasiliy

Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/2/5
Thanks Vasilliy for your response. We look forward to see you again!

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/1/15
Thanks for your feedback Carol! We look forward to seeing you again.

10/10 Excellent

Tami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always loved Marriott but the staff was incredibly kind and helpful with every little and big thing!! I’d recommend staying at this hotel because of a 10/10 experience!! They accommodated each and every request I had!! Amsxing breakfast!! A fire in extremely cold weather.. wonderfully clean pool and hot tub!! Felt very safe here!! Loved it!! Comfy beds and welcoming all the way around!!
Stayed 2 nights in Nov 2023
Response from Spokane Courtyard on 2024/1/9
Tami, we are so delighted to hear that you enjoyed your stay with us! We sure hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Super clean and quiet. Would stay here again.
Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/1/8
We are THRILLED to see that you enjoyed your stay with us! We would love to see you again on your next visit to our area.

10/10 Excellent

Billy

Stayed 2 nights in Dec 2023
Response from Spokane Courtyard on 2024/1/8
Thank you for the 5 out of 5 rating! Come see us again!

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice and i love how accommodating and friendly the staff are. We will stay again.
Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/1/8
Hi Rita! Thank you so much for staying with us -- we sure appreciate it! We hope to see you again when your plans bring you back to our area.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for an overnight visit before I get on a plane tomorrow. The lady at the front desk was absolutely a doll. I wish all hotels had staff like her. Y'all definitely have one of a kind I didn't get her name or I would tell it to you. She had light brown hair like caramel color and freckles. Super sweet girl.
Stayed 1 night in Jan 2024
Response from Spokane Courtyard on 2024/1/8
Thank you, Mary! We really appreciate your kind words regarding your stay with us. I will be sharing your comments with our entire team. We hope to see you again on your next visit to Spokane!

10/10 Excellent

mark

Stayed 2 nights in Dec 2023
Response from Spokane CY team on 2024/1/23
Wow! We love your review! And appreciate it very much! We sure hope to see you again soon.

10/10 Excellent

Gaylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Spokane Courtyard on 2024/1/7
Thank you for your review. We look forward to seeing you again!

8/10 Good

Val

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the King suite which faces the court yard. Very nice room, love having a separate living room from the bedroom. What I would like to see is a closet or armoire added in the bedroom for hanging your clothes instead of using the coat closet. The bathroom is a bit tight and a grab bar should be on the opposite side it is now, you cannot easily get in and out of the tub where the handle is now.
Stayed 2 nights in Dec 2023
Response from Spokane Courtyard on 2024/1/31
Thank you for your review and for your recommendations! We will be renovating the hotel soon and will pass these recommendations along! Thanks for staying with us and we hope to see you again.

10/10 Excellent

Tiffany

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, friendly and helpful. Convenient to convention center. Will stay here again.
Stayed 2 nights in Dec 2023
Response from Spokane Courtyard on 2024/1/1
Thank you for staying with us, Tiffany! Happy New Year!

10/10 Excellent

Dean

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location .. easy and extremely pleasant to walk my dog to the Gonzaga U campus comfy beds fair price
Stayed 1 night in Dec 2023
Response from Spokane Courtyard on 2023/12/29
Thank you, Dean! We sure appreciate the great review.

8/10 Good

Jeremy

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Spokane CY on 2023/12/29
Thank you for your review! We are glad you enjoyed your stay! Happy Holidays!

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Spokane Courtyard on 2023/12/27
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

johanna

Response from Spokane Courtyard on 2024/2/11
Thank you Johanna for your response. We look forward to see you again!

10/10 Excellent

Scott

Stayed 2 nights in Nov 2023
Response from Spokane Courtyard on 2024/1/15
Thanks for your feedback Scott! We look forward to seeing you again.

8/10 Good

jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Spokane Courtyard on 2023/12/24
Thanks for your feedback Jon!