Wyndom and expedia both showed 4 available suites on their sites after we booked our suite. We paid and when we arrived at the property the girl at the desk put us in a regular room. We asked for our suite and we recieved attitude and were told that there are no suites at that location. We told the lady at the desk we wanted a refund on the price difference as the price of the suites are more than the regular rooms. She told us we didn't know what we were talking about and that they weren't priced differently. We asked to speak to the manager, but were told he was unavailable because he was traveling.
We again asked for the room we paid for but were given more snotty attitude. The girl said she could refund our money and then changed her response to, she could cancel our reservation. She sent us an email cancelling our reservation but the funds were not returned to the account. This hotel is falsely advertising, and when customers ask for what they paid for, they are treated poorly.
Also there was no water in the pool or jacuzzi. This is an blatant scam and there were only 2 other cars in the parking lot. Obviously others have gotten the memo that this place is a scam and NOT somewhere you should book a room STAY AWAY!!
Tim
於 2024 年 5 月住了 3 晚
2/10 很糟糕
Justin
2024年5月12日
不喜歡:整潔度、員工素質和住宿環境和硬體
Justin
於 2024 年 3 月住了 1 晚
6/10 一般般
Dina
2024年5月12日
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Property is run down but clean and staff was friendly.
Dina
於 2024 年 5 月住了 1 晚
2/10 很糟糕
Maureen
家庭旅遊, 親子旅遊
2024年3月24日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room smelled, towels had stains in them, couldn't get shower to have hot water. No one at front desk and had to look for someone to get checked in, poolwas not in working order and no water in pool. It was advertised as having a pool. Very very disappointed and the amount of money i spent for the 2 nights was disappointing. Should get some kind of refund. I will never stay at a Baymont hotel again. Please find away to refund at least part of my money. Thank You. Maureen Frost
Maureen
於 2024 年 3 月住了 2 晚
6/10 一般般
Thomas
2024年3月16日
Thomas
於 2024 年 3 月住了 1 晚
2/10 很糟糕
Mandy
2023年12月18日
Mandy
於 2023 年 12 月住了 2 晚
4/10 不太好
Laura
2023年10月2日
喜歡:員工素質
不喜歡:住宿環境和硬體
Laura
於 2023 年 9 月住了 1 晚
6/10 一般般
Susan
家庭旅遊
2023年9月25日
不喜歡:整潔度和客房舒適度
Never again
Beds were terrible. Room was dusty. Haven’t cleaned behind nightstand in a long time. Haven’t washed the bed skirts in a while. Was trash under the mattress. Shower had some sort of funky hard water/soap buildup. Shower head height is for shorter people. I’m 5’7” and had to duck to use the shower head. Advertised as a suite and it was just a regular room.