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"Check in was rushed , wasn’t explained very well where our room was located , spent 15 minutes looking for it. Room was outdated for price . Bed was too soft did speak to the duty manager as I have a bad back, house keeping came to room with a white looking doona that had yellow stains over it and was told that was a mattress topper , house keeping were shocked at condition of it as she pulled out of a black garbage bag, then maintence came to our room with a big square piece of wooden board , stripped the bed sheet off , place wood on top of mattress and put sheet on top . That was so hard my partner took it off and went and saw duty manager he said best he could do as all mattresses are the same , he said no one had ever complained about the matresses been soft before . Dinner valentines night waited 90 minutes for food , food was below average , looked at 13 dirty tables during our visit , staff member was rude, when paying our bill the lady asked if “ I had calm down and wanted to talk . My reply was no and headed to to the duty manager. I did also make a written complaint to the Abbey and they replied but didn’t really care , for the money we paid for a 2 night stay , very disappointing. Would not go back ."

"We loved the spacious apartment, and complex"

"The room was clean and wellcoming tea/coffee everything we needed - it was a public holiday so nothing was open not even reception/restaurant - we were in a room with a corridor at the back and 12pm at night a group of young lads ran amoke for several hours - I went into their rooms twice to no avail - for these reasons would not stay again"

"Rooms could do with an upgrade and a clean. Hotel needs more than one elevator we waited for ages multiple times to even fit on and get down and up. "

"Yes room was clean,but supprised with.lack of.basic things like knives and forks,toaster and microwave.no plates or bowls made eatiing.in room impossible.Spa was anice touch,broohes about local eating places ,and places to visijt would have helped"