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We had a family double room for 3 adult and it’s roomy and comfortable. Right on Gran Via so it’s so easy for shopping and dining. The hotel has a roof top bar which has a beautiful view of Madrid. It’s an excellent place to spend the evening with friends/family. The breakfast is GREAT with very nice setting and excellent varieties. Very happy with our stay.

FABULOUS stay-THE LEVEL 15th floor for a week, with personal attention customer satisfaction! Offered quiet repose for breakfast and opportunity for meetings plus all day restorative tapas and tinto included! The staff graciously accommodated a gluten allergy issue for not only breakfast but throughout the day providing for "sin gluten" tapas. We fell in love with breakfast and Miguel’s daily gluten free offerings. (he even assured a small snack would be safe when other enjoyed pastries!) He...

Great location

Precioso lugar

The staff was very friendly, the rooms well appointed and the food excellent, both dinner and breakfast. Would stay again. The shuttle was the only confusing thing. We ended up taking a cab to the hotel.

Hotel exterior was deceiving. Convenient to airport and Metro to other areas of Madrid. Interior was attractive and modern. Rooms were somewhat dated, but very large in comparison to typical European style, clean and comfortable. Bed was firm. Restaurant food was good quality for the $$$.

Excelente relación precio calidad, buen desayuno y shuttle gratuito al aeropuerto

very convienient location to the airport and the metro to downtown. the shuttle service to the airport was great.

Great property - thoroughly enjoyed the stay.

Great stay! Close to decent restaurants, museums, and important destinations. We arrived early before official check-in time and they promptly gave us a room…a huge relief for weary travelers. Service was top-notch.

Place was a great value.

This facility is far from Madrid’s city center. Having said that, we used the local buses #312 and/or #L-2 to go to the nearest metro station and take the metro #9 into Madrid. It takes about one hour between the bus and the two metro links you need to use to get to Madrid. You need to do the same to get back to the hotel.

As noted in other reviews this hotel is in a residential area which equates to a quiet and secure stay. Very attentive and helpful staff at all levels. We stayed here at the beginning of our stay and then again tens days later prior to leaving for a total of five nights. Both times were wonderful. The breakfast is expansive and complete. "Fresh" squeezed orange juice daily. Complimentary beer, wine, sandwiches, small salads, coffee and tea all day. An honor liqueur bar. Very clean and well...

Located a brisk 8-10 minute walk to the Metro. Staff was friendly and willing to offer advice on things to do. The room was smaller than what a person is used to by American hotel room standards, however the bed and the futon were extremely comfortable!!! The shower pressure was strong and the water was hot! One other great thing is there is a Supermarket literally next door where you can get fresh squeezed orange juice for a couple of euros! 100% would recommend

Super friendly reception and the area is on the quiet side of the park but very walkable and with many places to grab a bite

Great hotel at a convenient location. Clean, modern, trendy, nice breakfast buffet, helpful staff. My room was facing the inner court so no natural light at all. For an upgrade I could have chose a room facing the street but it is a busy street.

Incredible views and a beautiful place to stay