"Muy mala experiencia, teniendo confirmacion y reserva por mail de hotels.com , al llegar a pucon, llame para informar que llegaria mas tarde de lo informado y me dicen del hotel que mi reserva no existia y que ellos no trabajan con hotels.com. llame para que me solucionaran el problema, hable mas de 10 veces y aprox 4 horas con hotels.com y no tuve solucion. Quede con mi familia en pucon abandonado sin posibilidad de ir a otro hotel o cabaña ya que estaba todo full. Tuvimos que dormir la prinera...
"Muy mala experiencia, teniendo confirmacion y reserva por mail de hotels.com , al llegar a pucon, llame para informar que llegaria mas tarde de lo informado y me dicen del hotel que mi reserva no existia y que ellos no trabajan con hotels.com. llame para que me solucionaran el problema, hable mas de 10 veces y aprox 4 horas con hotels.com y no tuve solucion. Quede con mi familia en pucon abandonado sin posibilidad de ir a otro hotel o cabaña ya que estaba todo full. Tuvimos que dormir la prinera...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
We stay at one of the villas, it was wonderful, so well equipped and cute, it was warm, the place is amazing, but the nature around it is breathtaking and calm, another very important part of our time there was how wonderful kind and friendly were all the staff at the hotel and restaurant, the food was wonderful and tasty, We loved the atmosphere and the hospitality. Very recommended for everyone
We stay at one of the villas, it was wonderful, so well equipped and cute, it was warm, the place is amazing, but the nature around it is breathtaking and calm, another very important part of our time there was how wonderful kind and friendly were all the staff at the hotel and restaurant, the food was wonderful and tasty, We loved the atmosphere and the hospitality. Very recommended for everyone
Simple clean hotel in a quiet area of Concepcion — need to taxi or have a car as not much nearby, but the hotel restaurant was very reasonable and good
Simple clean hotel in a quiet area of Concepcion — need to taxi or have a car as not much nearby, but the hotel restaurant was very reasonable and good
Angeline Rose
Reviewed November 20, 2025Reviewed November 20, 2025
We enjoyed the atmosphere, food, facilities and landscape. The rooms and common areas show a nice design. We enjoyed the sauna and spa. The cuisine must be one of the best in the area with a pleasant atmosphere in the dining room and bar, always accompanied by a careful attention. The hotel's location is fantastic with views of the lake, city and volcanoes that is privileged. A highly recommendable experience.
We enjoyed the atmosphere, food, facilities and landscape. The rooms and common areas show a nice design. We enjoyed the sauna and spa. The cuisine must be one of the best in the area with a pleasant atmosphere in the dining room and bar, always accompanied by a careful attention. The hotel's location is fantastic with views of the lake, city and volcanoes that is privileged. A highly recommendable experience.
This is excellent choice if you are staying for longer period of time in Pucon. It is in walking distance to city center and lake Villarrica.It does have a secured parking. The lofts are comfortable and spacious. Well equipped kitchen with everything you need to cook if you choose to do so. The host was very helpful and we received a complimentary bottle of wine.
This is excellent choice if you are staying for longer period of time in Pucon. It is in walking distance to city center and lake Villarrica.It does have a secured parking. The lofts are comfortable and spacious. Well equipped kitchen with everything you need to cook if you choose to do so. The host was very helpful and we received a complimentary bottle of wine.
Nuestra estadía en el Hotel CasaEstablo superó todas las expectativas. La habitación es amplia, muy cómoda y ofrece una vista espectacular hacia el Lago Villarrica. Nos pareció un detalle genial el concepto del bar de la honestidad 🍻. Además, la bienvenida de Dalí y Pipa le dan un toque único y hogareño al lugar.
El desayuno es sencillo pero muy rico y fresco. Lo mejor de todo es, sin duda, la calidez de todo el personal; un agradecimiento especial a Rocío por ser tan simpática, amable y...
Nuestra estadía en el Hotel CasaEstablo superó todas las expectativas. La habitación es amplia, muy cómoda y ofrece una vista espectacular hacia el Lago Villarrica. Nos pareció un detalle genial el concepto del bar de la honestidad 🍻. Además, la bienvenida de Dalí y Pipa le dan un toque único y hogareño al lugar.
El desayuno es sencillo pero muy rico y fresco. Lo mejor de todo es, sin duda, la calidez de todo el personal; un agradecimiento especial a Rocío por ser tan simpática, amable y...
Gretchen
Reviewed November 3, 2026Reviewed November 3, 2026
The hotel is very clean and in a great location. Very friendly staff and the breakfast is excellant. The room and bathroom are on the smaller side but very comfortable.
The hotel is very clean and in a great location. Very friendly staff and the breakfast is excellant. The room and bathroom are on the smaller side but very comfortable.
courtlandt
Reviewed October 26, 2026Reviewed October 26, 2026
The staff were incredibly nice and helpful - it's lovely having a person on-site that is knowledgeable and able to book all regional tours on your behalf - the property and rooms have stunning views (and are evidently pretty new) and the hot tubs are a definite bonus. The menu changes every day, all delicious. We stayed 3 nights, we wish we could have stayed at least a week!
Ps. The Termas del Sol nearby are well worth a visit!
The staff were incredibly nice and helpful - it's lovely having a person on-site that is knowledgeable and able to book all regional tours on your behalf - the property and rooms have stunning views (and are evidently pretty new) and the hot tubs are a definite bonus. The menu changes every day, all delicious. We stayed 3 nights, we wish we could have stayed at least a week!
Ps. The Termas del Sol nearby are well worth a visit!
Iris
Reviewed November 23, 2025Reviewed November 23, 2025