2/10 很糟糕
Paul
商務旅客
2024年3月15日
不喜歡:員工素質和設施服務
I've used the hotel several times for work in the past year and my company use this for staff staying in Southend.
When you check in they ask for a swipe of a credit card. 6 weeks after my stay I was checking my credit card statement and noticed a £50 charge from Seven. I called them to query this I was told a coffee tray was missing after my stay and they charged me £50 and accused me of stealing it.
How dare they, I never even touched the thing.
I received no communication regarding the charge and now taking the matter further. Never stay at this hotel unless you want to be accused of being a thief.