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水星南安普敦中心海豚飯店的評分

3 out of 5
水星南安普敦中心海豚飯店
34-35 High Street, Southampton, England

評論

7.0

不錯哦

10 分，有夠讚；1000 則評論中有 206 則" "
8 分，不錯哦；1000 則評論中有 355 則" "
6 分，一般般；1000 則評論中有 239 則" "
4 分，不太好；1000 則評論中有 114 則" "
2 分，很糟糕；1000 則評論中有 86 則" "

7.4/10

整潔度

8.0/10

員工素質

6.4/10

設施服務

6.4/10

住宿環境和硬體

6.0/10

環保程度

評論

8/10 不錯哦

wai ching

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 2 晚
GM at The Dolphin 於 2022年7月5日回覆
Dear Wai, thank you for the positive review. Kind regards,

6/10 一般般

WAN

家庭旅遊
喜歡：員工素質
於 2021 年 6 月住了 1 晚

8/10 不錯哦

Tom ，Southampton

喜歡：整潔度
Small but nice hotel
It locates on city center and very convenient for sightsee, shopping and many choices of restaurant. Only one thing is the room is between two floors and only has stair. It is not good if you have big luggage with you.
於 2018 年 3 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
相當不推薦的飯店
這真是個不愉快的住宿經驗 飯店老舊設施又差, 尤其是衛浴設備真的令人不敢恭維
Neil 於 2015年5月2日回覆
尊敬的客戶，感謝您對您的評論，我很抱歉地閱讀有您的旅遊元素沒有達到我們的高標準，我sincerley道歉。您的積分將得到解決，親切的問候，尼爾布雷斯福德，總經理

8/10 不錯哦

Cheng yin fong，Hong kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適整潔
房內基本設備齊：有風筒、趟斗及隣近中心
Neil 於 2014年3月8日回覆
Dear Guest, thank you for rating your stay with us here at the Mercure Southampton Centre Dolphin Hotel we hope to welcome you back soon, kind regards, Neil Brailsford, General Manager

2/10 很糟糕

Johnny

於 2023 年 6 月住了 1 晚

2/10 很糟糕

Nathan

不喜歡：整潔度和住宿環境和硬體
Had booked 2 nights (28th, 29thOct) in a double room. Arrived on the evening of the 28th to be told they had no available double rooms, despite the fact i had paid almost a month in advance. Was informed they could put me up in a double room in the hotel next door for the first night, then return to my original hotel for the second night. When I declined this as i did not want to have to move between hotels, i was offered a twin room which I begrudgingly accepted. Upon entering the room i discovered two single beds, one of which i was reluctant to consider using as the wall mounted headboard was only secured at the top and i did mot want to risk it falling on me during the night. The bathroom ceiling was covered in black mould spots. The window frame rattled whenever there was a light breeze which made getting sleep difficult. The breakfast was reasonable and the staff were polite enough. Sadly those two things in no way make up for what was a massively disappointing experience. Based on my experience i would certainly NOT recommend this particular hotel.
於 2022 年 10 月住了 2 晚
GM at The Dolphin 於 2022年11月1日回覆
Dear Nathan,Please accept my apologies for the inconvenience caused. Kind regards,

6/10 一般般

Michael

於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年11月1日回覆
Thank you for your feedback.

10/10 有夠讚

Melissa

於 2022 年 10 月住了 1 晚

10/10 有夠讚

gwen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年11月1日回覆
Thank you for your feedback.

8/10 不錯哦

Andrew

於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年11月1日回覆
Thank you for your feedback.

6/10 一般般

Leah

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
The hotel staff told us when we arrived that they had a plumbing issue and could not offer us a room. They arranged a cab to pick us up and take us to another hotel which cost about 30 pounds more per night. The Mercure paid for the cab ride and the extra cost of the hotel. They also offered us beverages in the cozy bar while we waited for the cab. We were impressed by the excellent service.
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年11月1日回覆
Thank you for your feedback.

8/10 不錯哦

Forbes

於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年11月1日回覆
Thank you for your feedback.

4/10 不太好

Dolly

不喜歡：整潔度、員工素質和住宿環境和硬體
Viellot
2 halte et cette fois déception totale Vétuste et mal entretenu
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年11月1日回覆
Thank you for your feedback.

10/10 有夠讚

Denise

於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年11月1日回覆
Thank you for your feedback.

6/10 一般般

Susan

於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年11月1日回覆
Thank you for your feedback.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Had a lovely weekend stay
Staff were excellent and friendly yet remained professional at all times
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年11月1日回覆
Thank you for your feedback.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room was cleaned every day, along with the bedding and towels when required extras, the bed was nicely made by the staff. Bar staff were excellent, nice selection of gins
於 2022 年 10 月住了 2 晚

8/10 不錯哦

Jacqueline

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 2 晚
GM at The Dolphin 於 2022年10月18日回覆
Dear Jacqueline,thank you for your feedback. Kind regards,

2/10 很糟糕

Gabrielle

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年10月18日回覆
Dear Gabrielle,thank you for your feedback. Kind regards,

8/10 不錯哦

Shan

於 2022 年 10 月住了 2 晚
GM at The Dolphin 於 2022年10月18日回覆
Dear Shan,thank you for your feedback. Kind regards,

2/10 很糟糕

Andrew

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
I forgot a pair of jeans which fell off the hanger in wardrobe rang back 3 times but no they have been pinched disgusting from a big hotel like that
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年10月11日回覆
Dear Andrew,What jeans were they and what size? I will have a look in our lost and found department.

2/10 很糟糕

Carmen

團體旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The reservation was all wrong. They were full when I booked so instead of honoring a refund, they just kept our money anyway. I hope they didn’t double sell our room since that is NOT when we wanted booked. What a rip-off! I will never forget this nor will I forgive Expedia for allowing this to happen.
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年10月18日回覆
Dear Carmen,please accept my apology for what has happened. Kind regards,

10/10 有夠讚

Kerry

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very kind staff. Room clean and comfortable, area not so nice.
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年10月11日回覆
Dear Kerry,Thank you for the great feedback. Kind regards,

8/10 不錯哦

Louise

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable with good staff
Staff at reception were very helpful. It's an older, historic place , a little tired, but overall fine.
於 2022 年 10 月住了 2 晚
GM at The Dolphin 於 2022年10月11日回覆
Dear Louise,thank you for your feedback. I have passed it on the teams.Kind regards,

6/10 一般般

Steven

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
You might end up in Student Halls
This is a great location for anything you are doing in Southampton. We have stayed twicw within the last two weeks. First time all fine, second time in Room 23 with Students having a lste night early morning party in 21.i understand using spare rooms for student accommodation is revenue for the Hotel but at least try to keep regulsr guests who want ti sleep away from them. Breakfast is good but hard fried eggs are not appealing
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年10月11日回覆
Dear Steven,Thank you for your feedback. Please accept my apologies for the noise. It has been actioned to prevent it from happening again. Kind regards,

6/10 一般般

Alan

於 2022 年 10 月住了 1 晚

6/10 一般般

Victoria

商務旅客
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Staff are super friendly and cannot do enough for you. I have stayed at this hotel many times as I like the staff, the location and car parking. The hotel room was very noisy, I was on the ground floor and could hear people outside on their phones, the windows didnt shut properly and there was no room service (there has been in the past)
於 2022 年 10 月住了 2 晚
GM at The Dolphin 於 2022年10月11日回覆
Dear Victoria,Thank you for your feedback. I have informed our maintenance team to have a look at the window in that room. Kind regards,

8/10 不錯哦

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Central Hotel
Very nice hotel in the centre of Southampton. Convenient for the cruise terminals and places to look round and eat. Finding entrance to car park a challenge. Suggest you phone the hotel in advance to get the precise sat nav location.
於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年10月11日回覆
Dear David,Thank you for your feedback. We are looking at ways to communicate the parking entrance. Kind regards,

6/10 一般般

Natasha

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度
Central location ,lobby & bar area clean & tidy but room although generally clean smelt damp & the decor in the bathroom could be improved peeling plaster on ceiling & could do with painting.
於 2022 年 10 月住了 1 晚
Reception Team 於 2022年10月2日回覆
Dear Natasha, Thank you for your feedback. The hotel is currently under going some renovations. Sorry for the inconvenience this may have caused you.

2/10 很糟糕

Samantha

於 2022 年 10 月住了 1 晚
GM at The Dolphin 於 2022年10月3日回覆
Dear Samantha, Thank you for your feedback and please accept my apologies for the inconvenience caused.Kind regards,

10/10 有夠讚

Kerry

於 2022 年 9 月住了 1 晚
GM at The Dolphin 於 2022年10月2日回覆
Thank you for the kind feedback.

6/10 一般般

James

商務旅客
不喜歡：整潔度和住宿環境和硬體
Not as good as it has been
I ha to cut my stay short but I was no impressed by the room.The bedside lights appeared not to work; the carpet was damaged near the door; the cold water ran warm at first; it was very noisy until quite late at night. I have been an infrequent visitor to the hotel since the mid-1970s and seen it in many incarnations. This was far from the best.
於 2022 年 9 月住了 2 晚
GM at The Dolphin 於 2022年10月2日回覆
Dear James, Thank you for your feedback. We are currently in the process of refurbishment and improving the hotel. Please accept my apologies for the inconvenience caused.

6/10 一般般

Bojan

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 2 晚
GM at The Dolphin 於 2022年10月2日回覆
Thank you for your feedback.

4/10 不太好

Sylvie

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Endroit insalubre et très bruyant
於 2022 年 9 月住了 1 晚
GM at The Dolphin 於 2022年10月2日回覆
Merci pour votre avis. Veuillez accepter mes excuses pour la gêne occasionnée.

10/10 有夠讚

Curtis

於 2022 年 9 月住了 1 晚
GM at The Dolphin 於 2022年9月22日回覆
Dear Curtis,thank you for your great feedback.

2/10 很糟糕

Carl

於 2022 年 9 月住了 1 晚
GM at The Dolphin 於 2022年9月22日回覆
Dear Carl,Please accept my apologies for the inconvenience we caused.

2/10 很糟糕

Angie

於 2022 年 9 月住了 1 晚
GM at The Dolphin 於 2022年9月22日回覆
Dear Angie,Please accept my apologies for the inconvenience we caused.

8/10 不錯哦

paul

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 1 晚
GM at The Dolphin 於 2022年9月22日回覆
Dear Paul,Thank you for your great feedback. Kind regard

8/10 不錯哦

Sean

於 2022 年 9 月住了 1 晚
GM at The Dolphin 於 2022年9月22日回覆
Dea Sean,thank you for your great feedback. Kind regards,

2/10 很糟糕

Nicola

於 2022 年 8 月住了 2 晚
GM at The Dolphin 於 2022年9月22日回覆
Dear Nicola,Please accept my apologies for the inconvenience we caused.

10/10 有夠讚

Paula

於 2022 年 8 月住了 1 晚
GM at The Dolphin 於 2022年8月25日回覆
Dear Paula,Thank you for the great feedback. Kind regards.

6/10 一般般

Sharon

情侶出遊
不喜歡：整潔度和住宿環境和硬體
Despite booking a Privileged room, the room was very much of standard quality. It was not very clean, the toilet system was broken you had to put your finger in the hole to flush the toilet very unhygienic. Only one English tea bag which we only saw on when we got up on the Sunday morning. The coffee sachets we of poor quality. The bath had a chip out of it and hand rail to help people using the shower, no anti slip. TV kept going off. So you can see we did not have a very good stay with the hotel. It’s not somewhere I would boom again. Plus side it’s close to the city centre. A very disappointing visit and certainly not worth the £203. I paid!
於 2022 年 8 月住了 1 晚
GM at The Dolphin 於 2022年8月25日回覆
Dear Sharon,Thank you for the feedback. Please accept my apologies for the inconvenience caused.Kind regards.

4/10 不太好

david

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Disappointed again!
Dressing gown and hangers just thrown in wardrobe rail missing
Stains all over carpet
Cobwebs and dust on curtains from fan
Rust on bathroom mirror
於 2022 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Parking difficult to find without a map.
於 2022 年 8 月住了 1 晚
Michael 於 2022年8月20日回覆
Thank you for you review! We do have a map on the front of the hotel with directions to the parking area.

8/10 不錯哦

Lorenzo

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Posizione centrale, buona struttura
於 2022 年 8 月住了 1 晚
Michael 於 2022年8月15日回覆
Thank you for your review!

2/10 很糟糕

Katie

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I'm not really sure where to start, the hotel is nothing more than a budget hotel at very best and we paid £177.00 per night, on arrival into the Reception we were quite pleased, we then went to room 127, oh my god is all I can say, I was actually in shock I had to sit on the bed, so claustrophobic and the smallest room I have ever seen. It was my birthday weekend and was instantly upset about the size and condition, we did book a standard double but this was taking the mick, there were holes in the wall as seen attached file. My fiance not liking me being upset went to reception where he said we want to be moved or have a full refund and we would go elsewhere, we were moved to room 16 which we were told was the biggest standard double available. It was alot bigger but so so tired chipped paint everywhere, and still not worthy of the price tag, it was boiling hot so we quickly unpacked and went straight out, on returning in the evening, we opened the windows to let some air in, it was unbearably hot, the pathetic excuse for a fan was not worth turning on and when we did it made clonking noises and at one point came off the spindle. We had to sleep with the door open and keep the fire exit open to let air in but this also meant that hundreds of flies we seemed to be by the laundry room so that came with noise from 7am. Got up first morning to find no toiletries in the bathroom, so my fiance
於 2022 年 7 月住了 3 晚
GM at The Dolphin 於 2022年8月4日回覆
Dear Katie, Please accept my apologies for the inconvenience caused. I have passed your comments to our housekeeping team. Due to heat, it is difficult to manage the temperature in hotel and we are replacing and adding more fans. Once again, please accept my sincerest apologies for what you experienced.

6/10 一般般

Linda

喜歡：整潔度和員工素質
The hotel is convenient for the city centre and the staff are friendly and helpful.
於 2022 年 7 月住了 3 晚
GM at The Dolphin 於 2022年8月2日回覆
Dear Linda, Thank you for your feedback. Kind regards.

4/10 不太好

Gary

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Give it a miss.
This is supposed to be a Mercure - it drags that name down. Old building doesn't mean it has to be grubby - but it is. Stained ceilings, bathrooms where showering will soak the floor no matter what you do, the bed is the softest and most uncomfortable things you'll sleep on. Soap not refilled in shower (so housekeeping not checking these basic things). £120 for this - premier inn is miles better. Pros - friendly staff, parking cheap at £5 for 24 hours. Good location.
於 2022 年 7 月住了 1 晚
GM at The Dolphin 於 2022年8月2日回覆
Thank you for your feedback and please accept my apologies for the inconvenience caused. Your feedback has been passed on to the relevant teams. The soap dispensers aren't refillable, we only replace them once emptied. Kind regards.

6/10 一般般

Gurkiran

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
於 2022 年 7 月住了 2 晚
GM at The Dolphin 於 2022年8月2日回覆
Dear Gurkiran, Thank you for your feedback and please accept my apologies for the inconvenience caused. Kind regards.