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海菲爾德之家飯店的評分

3 out of 5
海菲爾德之家飯店
119 Highfield Lane, Portswood, Southampton, England

評論

7.6

不錯哦

10 分，有夠讚；425 則評論中有 94 則" "
8 分，不錯哦；425 則評論中有 188 則" "
6 分，一般般；425 則評論中有 94 則" "
4 分，不太好；425 則評論中有 34 則" "
2 分，很糟糕；425 則評論中有 15 則" "

8.0/10

整潔度

8.4/10

員工素質

7.4/10

設施服務

7.0/10

住宿環境和硬體

6.8/10

環保程度

評論

8/10 不錯哦

Chris

團體旅遊, 家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
HHH Team 於 2021年7月18日回覆
Thank you for your feedback !

6/10 一般般

真實旅客

喜歡：員工素質
於 2021 年 7 月住了 1 晚
HHH Team 於 2021年7月12日回覆
While we are always glad to receive reviews to help us understand better what our guests enjoy or do not enjoy during their stays in our hotel, we would like it even more if reviews would contain a few words detailing our guest's opinion about their Highfield House Hotel accommodation experience, letting us know what we could improve if needed, to make sure everything here is wonderful.

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The only thing that was negative was the uncomfortable bed! We had a room with two single beds and mine was lumpy and uncomfortable!
於 2021 年 7 月住了 2 晚
HHH Team 於 2021年7月11日回覆
We are glad you enjoyed your stay even if you felt the bed was lumpy. We are currently improving the conditions and facilities in our rooms so next time you are here we hope there will not be anything negative left.

10/10 有夠讚

Mollie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing!
Absolutely stunning bedroom! Very modern. Clean. Friendly. My partner and I didn’t have high expectations but wow, it was amazing
於 2021 年 7 月住了 1 晚
HHH Team 於 2021年7月5日回覆
We are very glad you enjoyed your stay and we hope that we will get the chance to see you again soon !

6/10 一般般

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel room was very dirty , and the noise was awful
於 2021 年 6 月住了 2 晚
HHH Team 於 2021年6月25日回覆
Thank you for taking the time to write this review, unfortunately in order for us to correct any problem we would need a little more information on this subject..

8/10 不錯哦

Mohit C

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Comfortable & convenient
Hotel decor is a bit dated but we found it clean and comfortable. On-site restaurant was closed but there are lot of food options round the corner. Very convenient location and free onsite parking.
於 2021 年 6 月住了 2 晚
HHH Team 於 2021年6月23日回覆
Thank you for taking the time to provide us with a feedback. We are very glad that you enjoyed your stay. The restaurant is in the process of being re-opened very soon and next time you might see this part of our hotel too.

8/10 不錯哦

Grzegorz

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚
Ovidiu Cristian 於 2021年6月20日回覆
Thank you for taking the time to review your stay !

2/10 很糟糕

Don

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Review from Don.
I wouldn’t stay they again. They show pictures of a spacious restaurant and conference room but omit to tell you it’s all closed because of Covid. One of my worst stays and I e used Hotels.com for about 8 years.
於 2021 年 6 月住了 1 晚
Ovidiu Cristian 於 2021年6月20日回覆
All hotels had to close restaurants and any sort of public stay areas during the pandemic, it was not just us, You had the cheapest room reserved and you did not like it but we offered a FREE upgrade to a new, modern, refurbished Deluxe Room and it took 5 hours to get ahold of you to actually switch your room. If you send a message to say something is wrong and you don't let us help, there is literally nothing anyone can do. We are always willing to help our guests and always try to make sure everyone is happy and that is why most people return quite often. We wish the other hotels you'll be staying at the best of luck !

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great customer service.
The hotel itself was exactly as expected in terms of location and interior, based on the photos available on this website. The room was also mostly very clean, apart from a couple of hairs on the pillows. Check-in and check-out were both quick and seamless. The most notable aspect of my stay thought was that a very raucous couple were in the room below me preventing me from getting to sleep. I went to reception at about 23:00 and the staff were incredibly apologetic, and immediately moved me to a different room free of charge, even coming with me to check that the room was quiet before putting me there.
Standard double room
En suite bathroom in standard double room
En suite bathroom in standard double room
Standard double room
於 2021 年 6 月住了 1 晚
HHH Team 於 2021年6月20日回覆
We're always happy to help and make sure everyone enjoys their stay with us. We hope to see you again !

6/10 一般般

真實旅客

喜歡：整潔度和員工素質
Great place to stay.
Hotel.com advertised it as breakfast available (at extra cost) but wasn't. Breakfast was a decider for this hotel. Good to have local café nearby. Room was good for 1 or 2 nights but noisy at night.
於 2021 年 6 月住了 1 晚
HHH Team 於 2021年6月20日回覆
If people get noisy at night just let the reception team know. Very close to us are 2 huge supermarkets, many diners, cafes, restaurants and bars. The closest one is literally next to us and most are within less than 5 minutes walking distance. During Covid19 we were not allowed to serve food, same as any other hotel, we wish it could have been different. Thank you for taking the time to review your stay with us !

6/10 一般般

David

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 2 晚
HHH Team 於 2021年6月20日回覆
Thank you for taking your time to review your stay. We appreciate any feedback because it always help to know what chapter we are good at and what we could improve a bit more.

6/10 一般般

Matumueni

於 2021 年 5 月住了 1 晚
HHH Team 於 2021年6月20日回覆
Thank you for reviewing your stay, We hope you will enjoy it even more next time !

8/10 不錯哦

Ben

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
於 2021 年 5 月住了 1 晚
HHH Team 於 2021年6月20日回覆
Thank you for reviewing your stay. We are glad to see by your rating that you enjoyed staying with us and hope to see you again !

4/10 不太好

Antony

商務旅客
不喜歡：客房舒適度
Unhappy
Smallest bed ever. Requested an array morning call bu never got one so was late for my appointment. Will never recommend this hotel or ever use again
於 2021 年 5 月住了 1 晚
HHH Team 於 2021年6月20日回覆
We are sorry to hear that. We would like to understand better what happened. Feel free to send us an email or call so we can make sure no one is unhappy here again.

8/10 不錯哦

Nathan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay, shame not all the channels worked on the TV. Great pub on the side of the hotel.
於 2021 年 4 月住了 2 晚
HHH Team 於 2021年6月20日回覆
Thank you for taking the time to review your stay with us. The TV has all the channels functional now. If something does not work 100% properly, just let the reception know because we are always trying to make sure all is perfect.

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度和設施服務
I stayed in room No 2. My key did not work on the last night of my stay. I asked the night staff member for help, he promised to bring me a replacement but he did not bring it. I could not come out of the room until the next day when at my check out time.
於 2021 年 3 月住了 2 晚

8/10 不錯哦

John

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Staff very friendly. Easy to park.
於 2021 年 3 月住了 1 晚

8/10 不錯哦

Patricia

商務旅客
喜歡：員工素質和客房舒適度
Ants
Ants was in the bathroom and bedroom
於 2021 年 3 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：設施服務和住宿環境和硬體
The property is dated and would benefit from a refurbishment; the reception area is dark. The rooms are clean but dated; the beds were very soft . The sound proofing in the roois poor;
於 2021 年 4 月住了 1 晚

10/10 有夠讚

Ernest

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Happy Customer
Friendly , cleanliness most importantly parking is like inclusive . Would recommend to family and friends
於 2021 年 3 月住了 2 晚

4/10 不太好

David

不喜歡：整潔度和住宿環境和硬體
於 2020 年 8 月住了 1 晚

10/10 有夠讚

John

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
nly stayed for one night
Only stayed for one night, I would stay again
於 2020 年 8 月住了 1 晚
Paul 於 2020年8月17日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Hitesh

家庭旅遊
喜歡：員工素質和客房舒適度
於 2020 年 8 月住了 1 晚
Paul 於 2020年8月17日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
It was ok experience staying there
於 2020 年 8 月住了 2 晚
Paul 於 2020年8月17日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

Connie

家庭旅遊
喜歡：員工素質
不喜歡：客房舒適度
於 2020 年 8 月住了 2 晚
Paul 於 2020年8月11日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Keith

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 8 月住了 1 晚
Paul 於 2020年8月11日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Lucy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
disabled persons stay
I checked in later than expected, a little difficult getting my wheelchair through the front door but quickly resolved. Had a warm welcome and helped to my room which had been upgraded due to my disability. At no extra charge - thank you! It was difficult to get my chair into the room and turn it around for exiting. Not impossible though and it spent the night charging in the wardrobe alcove. The room was lovely and clean as was the bathroom with the slight exception of staining in the toilet which on first impression looks as though it needs flushing. I can highly recommend the use of a lime scale remover to restore whiteness. Overall a very pleasant experience and the perfect end to a very exiting day - got engaged after 13 years widowhood.
於 2020 年 8 月住了 1 晚
Paul 於 2020年8月11日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
mazing
It was a very pleasant stay. The bed was a bit squeaky but would 100% stay their again!
於 2020 年 7 月住了 1 晚
Paul 於 2020年7月27日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

John

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 7 月住了 1 晚
Paul 於 2020年7月27日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 7 月住了 3 晚
Tim 於 2020年7月21日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Karel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 7 月住了 1 晚
Tim 於 2020年7月21日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Jessica

喜歡：整潔度、員工素質和客房舒適度
Review of stay
The place could do with a paint and new carpet, looked very tired but the bed was great. I didn't realise that we would be near the restaurant, the noise was really loud until quite late. The room was very hot and we had a hard time sleeping as a result. Had the air con on but the strength wasn't much so could barely feel it - an instruction manual would have helped!
於 2020 年 7 月住了 1 晚
Reception Team 於 2020年7月19日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Philip

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice, convenient good parking spaces, air conditioning needs sorting in room 9 comes on mid morning stay on for a good houwoke me up so restless sleep but overal lovely place
於 2020 年 7 月住了 1 晚
Reception Team 於 2020年7月19日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚
Reception Team 於 2020年4月29日回覆
Thank you for your feedback!

6/10 一般般

真實旅客

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
於 2020 年 2 月住了 1 晚
Paul 於 2020年3月3日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

真實旅客

商務旅客, 家庭旅遊
喜歡：員工素質
They are not providing anything as other hotels, same shower gel for hand, body, hair Everything comes with extra charges The WiFi not good The safety box didn’t work and the reception lady couldn’t help much
於 2020 年 2 月住了 2 晚
Paul 於 2020年2月28日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Comfortable overall
It was a comfortable stay. Good location. But narrow staircases which would not be comfortable with luggage. And small bathrooms with tubs.
於 2020 年 2 月住了 1 晚
Paul 於 2020年2月17日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Comfortable clean rooms and close to the university. Need to be aware there is no lift but staff offered to help carry the suitcase up the stairs
於 2020 年 2 月住了 2 晚
Paul 於 2020年2月10日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度和員工素質
OK but some areas of improvement
Could do with updating/decorating in areas other than the reception which did look quite newly painted. I was kept awake by other patrons shouting up and down the corridor
於 2020 年 1 月住了 2 晚
Paul 於 2020年1月13日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

Sarah

喜歡：員工素質
Good tea and coffee facilities. Nice shower. Bed too small and a smell of smoke in room on third night. Very noisy outside and windows didn’t shut properly. Lovely lady working on our arrival and Christmas Day evening.
於 2019 年 12 月住了 3 晚
Paul 於 2020年1月2日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

trev

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
.
.
於 2019 年 12 月住了 1 晚
Paul 於 2019年12月23日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
The staff was very politely and helpfull, but the place is a bit run down. It smells old and beneath my window was definitly signs of mold.
於 2019 年 12 月住了 2 晚
Paul 於 2020年1月2日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to the university campus and very clean although it smelled like old
於 2019 年 12 月住了 2 晚
Paul 於 2019年12月16日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

於 2019 年 12 月住了 1 晚
Paul 於 2019年12月16日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

真實旅客

於 2019 年 11 月住了 13 晚
Paul 於 2019年12月11日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

Laura

於 2019 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度
Very central to lively student community and reasonably priced. Friendly staff and we’ll equipped rooms. Always nice to come back to.
於 2019 年 12 月住了 1 晚
Paul 於 2019年12月10日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Paul 於 2019年12月6日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Paul 於 2019年12月4日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

真實旅客

於 2019 年 12 月住了 1 晚
Paul 於 2019年12月4日回覆
Thanks for staying with us. We appreciate your feedback!