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馬蹄鐵灣假日公園飯店的評分

2.5 out of 5
馬蹄鐵灣假日公園飯店
1 Livingstone Street, South West Rocks, NSW

評論

7.8

不錯哦

10 分，有夠讚；35 則評論中有 7 則" "
8 分，不錯哦；35 則評論中有 21 則" "
6 分，一般般；35 則評論中有 5 則" "
4 分，不太好；35 則評論中有 0 則" "
2 分，很糟糕；35 則評論中有 2 則" "

8.0/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

7.4/10

住宿環境和硬體

7.4/10

環保程度

評論

8/10 不錯哦

Wayne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome located Holiday Park, Adjacent to the Ocean. All facilities were really good.
於 2023 年 11 月住了 2 晚
Nicole 於 2023年11月19日回覆
Hi Wayne, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, Nicole

2/10 很糟糕

Jeffrey

家庭旅遊
This property is in a great location, but unfortunately the standard cabins should not be allowed to be booked for stays! They are absolutely disgusting and should be knocked down. The smell in the bathroom was horrible, there was something gooey on the floor under the bed, the blinds on the doorway are torn and broken and don’t close properly, and they don’t leave any soaps, shampoo and conditioners for guests! I have never stayed in any accommodation so bad
於 2023 年 8 月住了 3 晚

8/10 不錯哦

Nicole，Redcliffe

喜歡：員工素質和設施服務
Waterfront location, close to local dinings options (though many closed Sun/Mon). The cabins were clean but aging and there were noticeable quick repairs completed resulting in an unclean look.
於 2023 年 8 月住了 2 晚
Nicole 於 2023年8月29日回覆
Hi Nicole, thank you for your great review. We're so glad you and your family enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels, Nicole

6/10 一般般

Peter

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The cabin itself could do with some updating. Cooking facilities were very old. The actual park was well maintained.
於 2023 年 7 月住了 2 晚
Nicole 於 2023年7月7日回覆
Hi Peter, thank you for your review. We're happy you enjoyed your stay, and do understand that our cabins need updating which is part of future works. We hope to welcome you again soon. Happy travels, Nicole

10/10 有夠讚

James

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Such a beautiful spot, was a great stay. Too short a stay.
於 2023 年 6 月住了 2 晚
Nicole 於 2023年7月7日回覆
Thanks James for your great review, we are so glad you enjoyed your stay, hopefully next time you can stay longer!Safe Travels, Nicole

6/10 一般般

Stanley

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Cabins need to be updated. They still had taps from the seventies , rusted stoves ,all so old.
於 2023 年 6 月住了 2 晚
Nicole 於 2023年7月7日回覆
Hi Stanley, thank you for your review. Our cabins are due to be updated in the future as part of capital works by Kempsey Council. We do hope to see you again in the future.Safe Travels, Nicole

2/10 很糟糕

Judi

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Cabin #1 - this cabin is long past it’s used by date. The outside pergola covering is unsafe and ready to fall at any time, the concrete outside the front door is uneven due to tree roots - again a trip hazard and unsafe. The whole cabin is on a tilt (I guess due to age and those pesky tree roots) and the slightest movement causes the entire cabin to shake. Do yourself a favour and stay away!!

6/10 一般般

robert

喜歡：整潔度、員工素質和住宿環境和硬體
Crap unit, Nice park
I stayed in cabin 1 for 6 nights. The cabin was clean, and the bed was comfortable. The cabin has a bad lean/ twist due the roots of the pine tree next to it. It was hard to walk around the cabin because of the slope and I felt I was about to roll out of bed. The cabin is very old and should be replaced. The awning covering the outside area is full of dry rot and looks like it might fall down. The doors didn't close properly due to the lean. The park is in a great location, close to beach and town centre. If you want to stay here avoid unit 1.
於 2023 年 3 月住了 6 晚
Nicole 於 2023年4月4日回覆
Hi Robert, thank you for taking the time to leave us a review. We're disappointed to hear that your stay with us didn't meet your expectations, as our ultimate goal is to ensure all our guests have a memorable stay. We apologise that you weren't satisfied with the cabin. Some of our 1 bedroom studio cabins are being replaced in the near future as a part of capital works, so we do hope to see you again. Safe Travels, Nicole

10/10 有夠讚

Carolyn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A great spot!
Happy with stay. Park is well located, close to shops and beach. Cabin was comfortable and had everything we needed. Staff were friendly and helpful
於 2022 年 10 月住了 2 晚
Nicole 於 2022年10月25日回覆
Hi Carolyn, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, Nicole

8/10 不錯哦

Gail

情侶出遊
喜歡：整潔度、員工素質和設施服務
Great location, needs a little work on the cabin we stayed in
於 2022 年 9 月住了 3 晚

10/10 有夠讚

Michael

團體旅遊
喜歡：住宿環境和硬體
Our accommodation was very comfortable but sadly the kitchen range hood need a clean as all you could smell was fatty food. We did not cook during our stay. The park and the beautiful walk way around the beach magnificent
於 2022 年 7 月住了 2 晚

8/10 不錯哦

Derek

於 2022 年 5 月住了 2 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The cabin we stayed in was a little small but comfortable. The views to the sea/water were beautiful. The staff were friendly. It was a pity there were no bbq's close by in the park. The park was close to shops and restaurants.
於 2021 年 7 月住了 2 晚
Nicole 於 2021年8月1日回覆
Thank you for your review, we are happy you had a comfortable stay with us. There is plans for a bbq/ camp kitchen in the future and appreciate your feedback. We look forward to hosting you again

8/10 不錯哦

Geoff

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great spot - wonderful views.
I have stayed here in a caravan and this time in a cabin. Each has been excellent.
於 2021 年 7 月住了 3 晚
Nicole 於 2021年8月1日回覆
Thanks Geoff for your review, we are so happy to hear you have enjoyed both of your visits with us. We hope to see you again.

10/10 有夠讚

Narelle

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location. Friendly staff
於 2020 年 9 月住了 4 晚

8/10 不錯哦

Shan88，NSW

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great spot with fantastic beaches for the kids so close by. The proximity to the park is great and lots of walking tracks. The amenities were really well maintained and the cabin was clean. Really need to be in a caravan to make the most of the views as the majority of the cabins are packed away up the back. Staff were friendly and attentive.
於 2020 年 8 月住了 2 晚

8/10 不錯哦

Peter

於 2020 年 8 月住了 2 晚

8/10 不錯哦

Anthony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good overall
Great location - a truly wonderful spot. Efficiently run. The cabin was pretty much as expected. A small view. Close to neighbours, but everything worked & was comfortable. I'm knocking off a start because the WiFi was terrible, requiring one to log on continually.
於 2020 年 8 月住了 3 晚

8/10 不錯哦

Natalie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Relaxing spot
Had a nice time. Only negative was the size of the bunk beds. I went with my grandson and he couldn’t fit into a bunk they were too short. Relaxing place, close to shops and nice view of the ocean.
於 2020 年 7 月住了 6 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Close to everything that you could need.
於 2020 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cabin very clean and equipped with everything you need .
於 2020 年 3 月住了 2 晚

8/10 不錯哦

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 6 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度和員工素質
Location. Quite. Close to shops, restaurants and beach
於 2019 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 2 晚

6/10 一般般

真實旅客

情侶出遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
Cabin was lacking maintenance with water marks on walls and ceiling. The sliding door kept opening by itself and the sliding screen door removed. Great location.
於 2019 年 5 月住了 2 晚

10/10 有夠讚

Iso，Tamworth

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice caravan park close to shops beach and pub enjoyed our stay
於 2018 年 11 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
於 2018 年 11 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nothing flash, but has all the basics. Comfortable bedding, and modest space. Close and central to shops and restaurants. Pub noise can be heard at night so not the most tranquil location.
於 2018 年 11 月住了 2 晚

8/10 不錯哦

John，Kiama NSW

喜歡：整潔度、員工素質和住宿環境和硬體
Handy to town centre and beach. Nice views but older property
於 2018 年 10 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful spot right on the beach and so close to everything.
於 2018 年 9 月住了 3 晚

6/10 一般般

Anne，Gosford

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
The cabin was very old, and very uncomfortable. The site was wonderful in front of the beach. We couldn't cook a quick meal as the hot plate and grill were old, dodgy and wrapped in foil. We forfeited two days by leaving early for home, our backs couldn't face another night in the bed. The staff were all lovely though.
於 2018 年 8 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
Good location,right on beach front. Cabin was co
Good experience. Location was great. Staff friendly.
於 2018 年 8 月住了 2 晚

8/10 不錯哦

Margaret

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great for a short break
We were welcomed at reception and given a map of the site. The cabin was easy to find. We were very close to the water and had a good view through a wire fence. There was the usual tea and coffee sachets and a small long life milk. The vinyl floor was clean and towels were placed on the beds with tubes of amenities. We only used the double bed. There was a 3 tiered bunk bed in an adjoining room. They are not suitable for small children but don't look big enough for teenagers! Our stay was for 1 night. It was a great location, close to the beach, hotel and some shops. Great for a short break.
於 2018 年 6 月住了 1 晚
Natalia, Customer Care 於 2018年6月18日回覆
Dear Margaret, Thank you kindly for your detailed review. It's a pleasure to have welcomed you and to see that you enjoyed your stay. We hope to see you again soon. Natalia, Customer Care

8/10 不錯哦

Julie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family holiday
Great night here best location
於 2018 年 6 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度和客房舒適度
Affordable beachside accommodation
The park itself is in a fabulous location. Our cabin was, however, in the worst position with a view of the back of the amenities block and a construction site. It seemed many of the other cabins were vacant, so we wondered if it was park policy to put 1-night bookings in such cabins as ours. Elements of the cabin, including the vinyl and the hot plates were very tired. Having said that, the bed was very comfortable, the water was hot, the rate was good and the self-catering facilities served their purpose.
於 2018 年 5 月住了 1 晚
Natalia, Customer Care 於 2018年6月11日回覆
Thank you for your feedback. I'm so pleased to see how much you enjoyed the location and to read your comments about the comfortable bed, adequate facilities and competitive rate. I'm sorry to read that you weren't satisfied with the location of your cabin though. While we cannot guarantee a particular cabin or site, we do try to meet guest requests where possible however as our occupancy rate is generally quite high, we hope you understand this isn't always possible. That said, please do let us know if you have any requests in future so that we can assist where we can. Based on your score, I'm pleased to see the pros outweighed the cons and I do hope that we can have the pleasure of welcoming you back in the future.