Find hotels in South End, Springfield

"Clean and friendly staff. Beds comfy and room nice"

"The hotel was beautiful, room was exceptionally clean and spacious. Great pool and hot tub. Would absolutely stay here again. "

"Exceeded expectations "

"Clean room, good location to airport & food, friendly staff."

"Airport shuttle efficient and easy. Check in and check out swift and easy. Comfortable room. "

"not the worst place to stay. not the best either …"

"Clean room but everything else was run down."

"Clean room, friendly staff, & great location to food! "

"Welcoming Staff was great, unfortunately, two separate staff members indicated smoking on the balcony was permitted. We found out it was not when the Sunday morning desk clerk, Jasmine, kicked us out of the hotel, and the manager avoided speaking with us for hours. his only concern was charging the $250 and kicking us out. Cleanliness was ok except for all the marijuana smoke odor throughout the hotel and most disturbing coming from the room next door to us. when we complained about it, twice to two different staff members, neither was interested in addressing the situation. Policies made by staff not back up by the policy agreement. Jasmine first notified us os the $250 charge for smoking. we get it, we smoked on the patio, doesn't matter we were told it was ok, we should have known better. The second call from Jasmine was to inform us we had to leave immediately due to the smoking "as listed on the policy agreement we sign." The policy agreement does address the $250 charge for smoking "in the hotel" but does not state it is grounds for immediate removal from the hotel. In addition, though we pre-paid for our entire stay, which included one additional night, the manager, without even fawning concern and after confirming we must leave immediately, refused to refund the room cost for the day he took from us."